Hi There,

Thank you for your reply. I'm not certain on where to look for the details on that. How can I find out? I'm not sure if this helps but I found my graphics board box and it says Nvidia M64 with 32mb memory.

-Dianna

Not sure if this will help but it has in the past so it's worth a shot.

-right click on you desktop.
-A menu appears, choose properties.
-Display properties dialog appears: click on the Advanced button
-In the advanced dialog there should be a tab "Troubleshooting"
-On the troubleshooting tab grab the slider and set your hardware acceleration down to none.
-Apply

Now try to run the installer again and hopefully you shoud be able to install. If it does install fine then see if you can get updated drivers from the manufacturer of your video card. IF it still fails it might be something else. Please contact customer service:

http://www.sonicfoundry.com/support/custserv.asp
or
http://www.sonicfoundry.com/support/supportmail.asp
or
http://www.sonicfoundry.com/support/phonesupport.asp

hope this helps

Ivan
Vegas SQA

I did that and the same thing happens...it stops extracting. I get the feeling the folder should at least pop up or something after a file has extracted it does with anything else. Anyway the set up thats in the folder still won't open either. Before I email the support is there anything else I can check? and am I suppose to download anything else?

Thank you,
Dianna

Hi Dianna,

Do you have enough space on the drive?

It might be full... I had to make room on my drive for the new software today.


HTH, MPH

Tips:
http://www.martyhedler.com/homepage/Vegas_Tutorials.html

umm, yeah... that could be the cause. Sorry, I misread your post and thought your system was locking up on install, thats why I suggested the video card acceleration change.
No need to do that if its a space issue.

Also, you might want to update your windows installer and try again if space is not the issue.

Windows Installer Update



Cheers,
Ivan Calderon
Vegas SQA

Hi There,

I have more than enough space so that's not an issue.
Anyway, I downloaded what you said and I got this message after restarting
"The MSIEXEC.EXE file is
linked to the missing export MSL.DLL-222"

What should I do?

Hi There,

I have more than enough space so that's not an issue.
Anyway, I downloaded what you said and I got this message after restarting
"The MSIEXEC.EXE file is
linked to the missing export MSL.DLL-222"

What should I do?

Hi,

From the Microsoft support site:

http://support.microsoft.com/default.aspx?scid=kb;en-us;324638



Microsoft Knowledge Base Article - 324638
OFFXP: "The MSIEXEC.EXE File Is Linked to a Missing Export MSI.DLL:222" Error Message When You Try to Install, Update, or Remove a Windows Installer-Based Program
The information in this article applies to:
Microsoft Office XP (Setup)

This article was previously published under Q324638
SYMPTOMS
When you try to install, update, or remove any Windows Installer-based program, you may receive an error message similar to the following:

The MSIEXEC.EXE file is linked to a missing export MSI.DLL:222.
After you click OK, you receive an error message similar to the following:

Cannot launch C:\Windows\System\MSIEXEC.EXE, a device attached to the system is not functioning.

CAUSE
This behavior occurs if the Windows Installer files are mismatched because of an attempted update of the Windows Installer.

RESOLUTION
IMPORTANT: Before you follow the steps later in this section to resolve the issue, restart your computer and then try to install, update, or remove your Office program again. If Windows Installer has recently received upgraded files, the files are copied to a temporary location and the files are not copied to the appropriate folder until you restart the computer.

To resolve this issue, follow the steps in this four-part procedure in the order in which they are presented.
Part 1: Download the Windows Installer Update
Visit the following Microsoft Web site, as appropriate for your operating system:
Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me)
Windows Installer Redistributable for Windows 95, 98, and Me
http://www.microsoft.com/downloads/release.asp?ReleaseID=32831

Microsoft Windows NT 4.0 and Microsoft Windows 2000
Windows Installer Redistributable for Windows NT 4.0 and 2000
http://www.microsoft.com/downloads/release.asp?releaseid=32832

Click the link under Download Now, and then click Save.
Save the file to the desktop.

Part 2: Rename the Windows Installer Files


Windows 95 and Windows 98
Click Start, and then click Shut Down.
Click Restart in MS-DOS mode, and then click OK.
At the command prompt, type the following (pressing ENTER after each line):
cd system
ren msi.dll msi.old
ren msihnd.dll msihnd.old
ren msiexec.exe msiexec.old
exit

Windows restarts.


Windows NT 4.0
Click Start, and then click Run.
In the Open box, type command, and then click OK.
At the command prompt, type the following (pressing ENTER after each line):
cd \winnt\system32
ren msi.dll msi.old
ren msihnd.dll msihnd.old
ren msiexec.exe msiexec.old
exit

Restart the computer.


Windows Me
If you have a Windows Me Startup disk, go to step 7.
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
Click the Startup Disk tab.
Click Create Disk to create the Startup disk.

NOTE: In some circumstances, you may be prompted to insert the Windows Me CD when you click Create Disk. This occurs if the installation files that are necessary to create the Startup disk are not on the hard disk.
When you are prompted, insert a formatted floppy disk in the floppy disk drive, and then click OK to confirm that the contents of the floppy disk may be overwritten.
Insert the Startup disk (or leave the Startup disk) in the floppy disk drive.
Restart the computer. When you are prompted to select how to start, click Minimum Boot.
At the command prompt, type the following (pressing ENTER after each line):
c:
cd \windows\system
ren msi.dll msi.old
ren msihnd.dll msihnd.old
ren msiexec.exe msiexec.old

Remove the Startup disk, and then restart the computer.


Part 3: Start Your Computer in Safe Mode


Windows 95 and Windows 98
Click Start, and then click Shut Down.
Click Restart, and then click OK.
On a Windows 95-based computer, press F5 as soon as you see the "Starting Windows 95" message.

-or-

On a Windows 98-based computer, press and hold down the SHIFT key as soon as the Power on Self Test (POST) has completed.
When Windows finishes loading, click OK to close the message about safe mode.


Windows NT 4.0
NOTE: The closest condition to safe mode in Windows NT 4.0 is if you quit all unnecessary programs or tasks.

Follow these steps to quit all unnecessary programs that run in the background:
Press CTRL+ALT+DEL.
Click a program that is unnecessary to run.
Click End Task.
Repeat steps 2 and 3 until all unnecessary programs have closed.


Windows Me
Click Start, click Run, type msconfig in the Open box, and then click OK.
On the General tab, click Selective startup.
Click to clear all of the check boxes under Selective startup.
On the Startup tab, click to select the *StateMgr check box.
Click OK. When you are prompted to restart your computer, click Yes.


Part 4: Install the Windows Installer Update
On the desktop, double-click Instmsiw.exe or Instmsia.exe.
Follow the on-screen instructions to complete the installation.
In Windows Me, use the MSCONFIG utility to select a normal startup.
Restart the computer.

Last Reviewed: 10/16/2002


*************


HTH, MPH

Dianna, don't despair! When you're done with it, you'll probably feel like being able to rock the whole world!!! ;)

...like every time we fix a bug: the buggier the best the reward...

Hi!

I decided to install Vegas 4.0 beta and it seems to be working! yes! I didn't even have to download them missing files like you suggested but THANK YOU so much for your time guys. I have one last question though! I have a video clip in WMV format but I'd like to change it to a quick time file (MOV) how do I do this? I tried opening it in Vegas 4.0 beta and I went to "Render as" and saved it as a .MOV file but it keeps freezing on me everytime I attempt (It starts saving and then freezes on 20%). I guess this is not the way you convert the file. Any suggestions??? Ive looked everywhere for the answer.

-Dianna :)

Hi D,

I'm not sure why it isn't working, but you might try rendering to DV avi first, then to mov.


HTH, MPH

Hi,

It still froze and I had to restart...again. Would you by any chance mind saving this one file as a MOV if I sent it to you?

If you have anymore suggestions please let me know!

Anyone?

Hi D,

WHat the hay.. send it over and I'll take a look at it!


vegaschains at yahoo dot com


regards, mph

It's taking a while to attach. Do you by any chance have msn or AIM?

Hi Dianna,

How big is the file?

mph

p.s. no msn or aim

I tried to send it but I got this message: There was a problem:
An attached file cannot exceed 3.0 encoded megabytes.

The file size is: 3.04mb (3,194,267 bytes)

Hi Dianna,

Sorry to keep posting...

We can take this offline. Please mail me at the above address.

Before you do though, consider taking advantage of a yahoo mail account and the free "briefcase" they provide. You can upload 5MB files and others can download them. Briefcase has 30MB storage.


HTH, MPH