Pre-installed on Sony Vaio winds 8, disappeared after winds 10 update

Steph-Marie wrote on 5/25/2021, 9:56 PM

My Sony Vaio laptop came with the Sony Imagination Studios Software already pre-installed. The laptop was giving me issues so I took it to get repaired and it turned out that I needed to update to windows 10 for it to continue working. In doing so, the entire Sony Imaginations Studio Software got completely deleted from my laptop. I had several school projects saved, including a video submission I needed to do to get into film school, and now I cannot do anything. The program Movie Studio Platinum is completely gone and so are my movie projects. Please, is there any way for me to get them back? If I try to re-install it, it keeps asking me for a Serial Number of the product I purchased (Movie Studio Platinum 12), but it was never purchased considering it was already pre-installed on my laptop when it was Windows 8. Please, I need to recover these projects back. How can I regain access to Sony Movie Studio Platinum 12? Help!!!! The deadline is mid-June to submit my works!!!

Comments

Dexcon wrote on 5/25/2021, 11:18 PM

Unfortunately, installing a new operating system (OS) will cause the deletion of all the previously installed programs. Over the last 48 hours, I've re-installed Windows 10 over itself and have had to re-install every program.

Re Sony Imagination Studio VAIO Edition, a quick Google/Bing search found Sony's webpage re that software, including this page on how to install (updated in 2019):

https://www.sony.com/electronics/support/articles/00021783

... and reinstall:

https://www.sony.com.au/electronics/support/articles/S500023246

 

Usually, the installation of a new Windows OS provides the option of saving documents and other files, though I'm not sure about media. If the repairer didn't select this option (if it were available when installing Windows 10), then those documents would not have been saved for use with the new OS installation. Also, all previously existing data on the hard drive would have been deleted if the hard drive was reformatted as part of the installation of Windows 10.

Hopefully, you have a backup copy of all your media, documents, video project files, etc on something like an external hard drive, cloud storage, memory stick or memory card. Backing up such data is essential for events such as hard drive or computer failure, accidental deletion, file corruption or times when the OS needs to be re-installed. The backup data can then be copied back on to the computer after the problem has been rectified.

If you are now in the terrible situation where you don't have a back up, one of the only chances of recovering data files that have been deleted is to try a data recovery program such as Recuva (basic version is free):

https://www.ccleaner.com/recuva

If Recuva isn't successful and you don't have a backup, the sad truth is very likely that its back to square one and having to transfer to your computer again any video footage from your video camera and/or phone (or other source), and then starting the edit again.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Ross-Jackson wrote on 5/26/2021, 5:46 PM

Ouch! I feel for you. Have been in your position and losing 2 years work (3 books), was a massive blow. In 2000 took my problem laptop the repairers. They told me I needed to upgrade the operating system which would wipe the hard disk. I said, no problem, as long as you save all my documents which are in my folder named Ross. They saved 'my documents' folder but not the folder called 'Ross'. I lost everything. Guess why I now always use the 'my documents' folder and copy 'my documents' to 2 external drives.

If you have the files backed up, I notice that the Sony Imagination Studio Multimedia Edition is comprised of these software titles:

Vegas Movie Studio HD Platinum 10. ACID Music Studio 8. Sound Forge Audio Studio 10.

Would not the trial versions give you access?

I do hope you overcome your problem

Regards

Ross