Pro Res Bug

James Moore wrote on 9/27/2016, 3:33 PM

Is there a place to report bugs? I think I have one regarding Pro Res playback.

I have a Pro Res File that plays back in VP13 ok, and Quicktime ok, but in VP14 it plays poorly (laggy looking picture)

The General Media Properties in VP14:

General
Name: PRE-SHIFT v4.mov
Folder: M:\Clients\Tarek\Exports
Type: MAGIX ProRes
Size: 1.22 GB (1,252,267,498 bytes)
Created: Monday, September 26, 2016, 2:10:47 PM
Modified: Monday, September 26, 2016, 12:24:56 AM
Accessed: Monday, September 26, 2016, 2:10:47 PM
Attributes: Archive

Streams
Video: 00:08:37.952, 9.887 fps progressive, 1280x720x32, ProRes
Audio: 00:08:37.952, 48,000 Hz, Stereo, AAC

ACID information
ACID chunk: no
Stretch chunk: no
Stretch list: no
Stretch info2: no
Beat markers: no
Detected beats: no

Other metadata
Regions/markers: no
Command markers: no

Media manager
Media tags: no

Plug-In
Name: mxhevcplug.dll
Folder: C:\Program Files\VEGAS\VEGAS Pro 14.0\FileIO Plug-Ins\mxhevcplug
Format: MAGIX ProRes
Version: Version 1.0 (Build 8532) 64-bit
Company: MAGIX Computer Products Intl. Co.

The General Media Properties in VP13:

General
Name: PRE-SHIFT v4.mov
Folder: M:\Clients\Tarek\Exports
Type: QuickTime
Size: 1.22 GB (1,252,267,498 bytes)
Created: Monday, September 26, 2016, 2:10:47 PM
Modified: Monday, September 26, 2016, 12:24:56 AM
Accessed: Monday, September 26, 2016, 2:10:47 PM
Attributes: Archive

Streams
Audio: 00:03:33.589, 48,000 Hz, 32 Bit (IEEE Float), Stereo, 16-bit Little Endian
Video: 00:08:38.018, 23.976 fps, 1280x720x24, Apple ProRes 422

Summary
[GUDE]: {7BB3FE15-954A-4E75-B5E1-45EE98F74990}

ACID information
ACID chunk: no
Stretch chunk: no
Stretch list: no
Stretch info2: no
Beat markers: no
Detected beats: no

Other metadata
Regions/markers: no
Command markers: no

Media manager
Media tags: no

Plug-In
Name: qt7plug.dll
Folder: C:\Program Files\Sony\Vegas Pro 13.0\FileIO Plug-Ins\qt7plug
Format: QuickTime 7
Version: Version 13.0 (Build 453)
Company: Sony Creative Software Inc.

Quicktime Movie Inspector:

I can't copy and paste the info but it shows fps as 9.89

Comments

Former user wrote on 9/27/2016, 3:48 PM

Curious that the audio is interpreted differently. and the framerate is as well.

James Moore wrote on 9/27/2016, 3:55 PM

Quicktime Movie Inspector has the audio at 16bit Little Indian 48k

Former user wrote on 9/27/2016, 4:15 PM

Do you have Mediainfo on your computer? What does it say? QT should be more accurate than Vegas.

James Moore wrote on 9/27/2016, 4:25 PM

I installed it. Here is its output:

General
Complete name                            : M:\Clients\Tarek\Supplied\•PRESHIFT PROJECT FILES\Exports\PRE-SHIFT v4.mov
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   2005.03 (qt )
File size                                : 1.17 GiB
Duration                                 : 3 min 33 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 46.9 Mb/s
Encoded date                             : UTC 2016-09-26 04:24:12
Tagged date                              : UTC 2016-09-26 04:24:56
Writing library                          : Apple QuickTime

Video
ID                                       : 2
Format                                   : ProRes
Format version                           : Version 0
Format profile                           : 422
Codec ID                                 : apcn
Duration                                 : 3 min 33 s
Source duration                          : 8 min 38 s
Source_Duration_LastFrame                : 5 min 4 s
Bit rate mode                            : Variable
Bit rate                                 : 45.4 Mb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (23976/1000) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 2.053
Stream size                              : 1.13 GiB (97%)
Source stream size                       : 1.13 GiB (97%)
Writing library                          : Apple
Language                                 : English
Encoded date                             : UTC 2016-09-26 04:19:20
Tagged date                              : UTC 2016-09-26 04:24:56
Matrix coefficients                      : BT.709

Audio
ID                                       : 1
Format                                   : PCM
Format settings, Endianness              : Little
Format settings, Sign                    : Signed
Codec ID                                 : sowt
Duration                                 : 3 min 33 s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 39.1 MiB (3%)
Language                                 : English
Encoded date                             : UTC 2016-09-26 04:19:20
Tagged date                              : UTC 2016-09-26 04:24:56

Former user wrote on 9/27/2016, 4:27 PM

That seems to agree with QT, so I think Vegas 14 is interpreting it totally wrong. I would send a report to support.

James Moore wrote on 9/27/2016, 4:41 PM

I just tried plowing throught the contact technical support at Magix.com and couldn't find any place to open a support ticket for VP14. If anyone has a link that'd be handy...

set wrote on 9/27/2016, 6:08 PM

https://support2.magix.com/customer/en/vegas/form

NormanPCN wrote on 9/27/2016, 8:22 PM

You have to look at the support FAQ on the customer service page at MAGIX.com and then click the option that you question is not answered here and THEN you get the forum entry page for a support request.

James Moore wrote on 9/28/2016, 11:28 AM

I have made a support request and included all the info. We shall see what they say.