By "profile" i mean separate users accounts. All of which, by the way, are administrator accounts. I need VPPA to operate for all users, not just a single user account . It worked before. Just not working for me now (I wonder if there is a limit to how many times a license can be used?). VPPA 2 only shows in PC programs folder and Vegas Pro 12 extensions list for the last user account it was installed on.
EXAMPLE: If i was to install VPPA on my user account (user 1) it will function correctly. Yet then if I sign out of my account. then log in on another editors user account (user 2), VPPA is not present. Its not in list of programs on the PC or in Vegas 12 extensions list. Then if I install it on that account (user 2), VPPA is removed from my account (user 1). WTF?

Thanks for your reply,

> "EXAMPLE: If i was to install VPPA on my user account (user 1) it will function correctly. Yet then if I sign out of my account. then log in on another editors user account (user 2), VPPA is not present. Its not in list of programs on the PC or in Vegas 12 extensions list. Then if I install it on that account (user 2), VPPA is removed from my account (user 1)."

Hmmm... That's odd because Vegas Pro Production Assistant 2 should be installing under the user's account so that each user will see their own copy.

Let me do some testing with multiple accounts and see if I observer the same behavior. What you're describing should work but obviously it isn't. :(

~jr

John Rofrano
Sundance Media Group / VASST
www.vasst.com
www.fasstapps.com

Exactly!!! Thanks for your reply. Like i said in my first post we run a Sony suite for all our media production(Vegas 12 pro build 770, VPPA 2.37, DVD Architect 5 build 186 currently) yet due to many software and hardware malfunctions, all of these programs have had to be uninstalled an reinstalled multiple times on our HP 420z workstations running WIN 7. I am still wondering if it has to do with how many times the license key has had to been used to reinstall on our computers. I love VPPA and i would buy another copy if it is just a licensing issue, but only if I can fix this multiple account problem.
Thanks again for your help.
-paloution

P.S.
There was a post made on www.tomshardware.com forums by a user tilted "downplay" about this subject last September (he has posted on sony creative forums as well). He apparently found a hidden folder and file that he had to copy paste somewhere for each user account. Yet he did not explain What Folder? What File? or file destination for each user, so it wasn't much help to me. Maybe you know what he was getting at.

> "I love VPPA and i would buy another copy if it is just a licensing issue, but only if I can fix this multiple account problem. "

I can assure you that it's not a licensing issue. We do not count licenses. We assume you will "do the right thing" and purchase the correct number of licenses. Speaking of which, the license allows you a single simultaneous use of the software. That is to say, you can have it installed on multiple PC's and as long as you only use it on one PC at a time you only need one license. You can also license it for multiple people on a single PC and as long as one person uses it at a time you only need one license. BUT... if you have it installed on multiple accounts on multiple PC's and multiple people are using it AT THE SAME TIME then you need MULTIPLE licenses (one for each person who will be using it simultaneously). Like I said, we don't enforce this in the software but we trust that our costumers will do the right thing and purchase enough licenses and not by a single copy and have an entire staff of editors using it simultaneously. Each editor needs their own copy, just like Vegas Pro, if they want to use it at the same time. Bottom line: If two editors are using it at the same time you need two licenses. If three editors are using it at the same time you need three licenses, etc.

> "He apparently found a hidden folder and file that he had to copy paste somewhere for each user account. Yet he did not explain What Folder? What File? or file destination for each user, so it wasn't much help to me. Maybe you know what he was getting at. "

Considering that I wrote Production Assistant, I know *exactly* what he's getting at but that would defeat the purpose. Copying files is going to make it impossible to uninstall and cause problems later when you want to upgrade. I want to fix the installer to work properly so that you don't have to copy hidden files.

I'm working on setting up a multi-user environment to test the installer and see if I can recreate your problem and then fix it properly. Hang in there.

~jr

John Rofrano
Sundance Media Group / VASST
www.vasst.com
www.fasstapps.com

UPDATED:
Thank you for the information about your software licensing. We indeed have 3 workstations, only 2 of which are used concurrently, the third computer is a back up machine/media sever.

We do hold the appropriate number of licenses for the 2 machines used simultaneously, I made sure of that today. A previous editor did the majority of the work when we switched from Apple/Mac Final Cut production system to our new PC Sony Vegas 12 suite, VPPA 2 system last October. He had only purchased one copy of each for all three computers, I do apologize for not knowing about the terms of the software licensing myself.

I have downloaded the newest VPPA 2 installer file here on www.sonycreative Saturday. I did some testing of my own on our back up machine today. During test: VPPA was present in the PC's program list. VPPA would not open properly when a new account was created(specific error message). It was pretty obvious what file folders were missing from the newly created user accounts when you follow the error. I did not try to reinstall VPPA on the new accounts as I had done in the past so there was no license error, nor did I come across the incompatible version of Vegas error when switching accounts and attempt to open VPPA. I did apply the work around that we know to see if that would solve the issue temporally. Yes, yet It is not the resolution I have been seeking. I agree with you completely that it does not solve the issue from the software standpoint. The process is indeed quite tedious, especially when you need to maintain 3 company and 12 editor accounts. I hope that you can find the scripting error so I will not need do that for the 2 main production machines.

I could post or send you a photo of the specific error message I received continuously throughout the day if that would help you. I apologize for the lack of technical information in the previous posts, it had be a few months since my last attempts to get this working and I really didn't see what was actually going on until today. I look forward to the day when our editing system is functioning fully and correctly again.
Thanks so much for your help.

Aloha.
-Derek

paloution@hotmail.com
www.pacificskydivinghonolulu.com

Hi Derek,

I've recreated your problem and I have a solution for you. In an effort to perform a clean install, our installer always calls uninstall before performing an installation. You do not see this when you install the first user but when you go to install the second user, you will see a prompt that says, "Do you want to completely uninstall Production Assistant 2.0?". If you press Yes (which is the default) it will uninstall VPPA for the first user and install it for the second user. I assume this is what you did which is why the first user could no longer see VPPA once you installed it for the second user.

All you need to do is answer No to this prompt and it will happily keep the original installation for the first user and establish a new installation for the second. Do the same thing with the third and subsequent users (i.e., when prompted to uninstall simply press the No button). That's it!

This will allow you to install VPPA for all three users and have them continue to operate as you would expect.

Let me know if you have any other issues. You can always contact me via the ultimatesupport email at vasst.com.

~jr

John Rofrano
Sundance Media Group / VASST
www.vasst.com
www.fasstapps.com