Program Error

manicspike wrote on 5/31/2008, 9:48 PM
I'm getting an error with my program. I've tried reinstalling it but it hasn't worked. Sorry it's so long but if anybody else has gotten this can you help.

"An exception has occured" and then:

Sony Vegas Movie Studio 8.0
Version 8.0c (Build 142)
Exception 0xC0000005 (access violation) READ:0x0 IP:0x763BAE21
In Module 'comdlg32.dll' at Address 0x763B0000 + 0xAE21
Thread: GUI ID=0xB34 Stack=0x119000-0x130000
Registers:
EAX=00000000 CS=001b EIP=763bae21 EFLGS=00010246
EBX=00000000 SS=0023 ESP=00119980 EBP=00119bd8
ECX=00000000 DS=0023 ESI=0955b130 FS=003b
EDX=00000002 ES=0023 EDI=001199c8 GS=0000
Bytes at CS:EIP:
763BAE21: 8B 08 8D 95 D4 FD FF FF ........
763BAE29: 52 68 DC CE 3B 76 50 FF Rh..;vP.
Stack Dump:
00119980: 0955B130 092B0000 + 2AB130
00119984: 00000000
00119988: 00000002
0011998C: 095A6A48 092B0000 + 2F6A48
00119990: 00000001
00119994: 00000000
00119998: 00000000
0011999C: 00000001
001199A0: 095A72D0 092B0000 + 2F72D0
001199A4: 763BCECC 763B0000 + CECC (comdlg32.dll)
001199A8: 00050434 00030000 + 20434
001199AC: 00000002
001199B0: 00000003
001199B4: 00000000
001199B8: 00000000
001199BC: 00000000
> 001199CC: 7E44048F 7E410000 + 3048F (USER32.dll)
> 001199D0: 7E418830 7E410000 + 8830 (USER32.dll)
> 001199D8: 7E41882A 7E410000 + 882A (USER32.dll)
> 001199DC: 7E42927B 7E410000 + 1927B (USER32.dll)
> 001199E4: 773F0D6D 773D0000 + 20D6D (Comctl32.dll)
> 00119A00: 7E42929A 7E410000 + 1929A (USER32.dll)
> 00119A1C: 0091CDE0 00400000 + 51CDE0 (VegasMovieStudio80.exe)
00119A20: 018EE300 018A0000 + 4E300
00119A24: 001199A4 00030000 + E99A4
00119A28: 00000000
00119A2C: 00119B64 00030000 + E9B64
> 00119A30: 7745B272 773D0000 + 8B272 (Comctl32.dll)
> 00119A34: 773D2280 773D0000 + 2280 (Comctl32.dll)
> 00119A3C: 773EEA34 773D0000 + 1EA34 (Comctl32.dll)
> 00119A40: 773EF95C 773D0000 + 1F95C (Comctl32.dll)
> 00119A50: 773EEFC3 773D0000 + 1EFC3 (Comctl32.dll)
> 00119A54: 773EF02A 773D0000 + 1F02A (Comctl32.dll)
> 00119A68: 774FD057 774E0000 + 1D057 (ole32.dll)
> 00119A6C: 77606034 774E0000 + 126034 (ole32.dll)
> 00119AA4: 773EEFC3 773D0000 + 1EFC3 (Comctl32.dll)
> 00119ABC: 7C93748A 7C900000 + 3748A (ntdll.dll)
> 00119AC0: 773EEFC3 773D0000 + 1EFC3 (Comctl32.dll)
> 00119AD0: 00E60045 00400000 + A60045 (VegasMovieStudio80.exe)
00119AD4: 00000071
> 00119AD8: 00E20044 00400000 + A20044 (VegasMovieStudio80.exe)
00119ADC: 0000D75C
00119AE0: 00119B0C 00030000 + E9B0C
> 00119AE4: 7E418734 7E410000 + 8734 (USER32.dll)
00119AE8: 00050434 00030000 + 20434
> 00119AF8: 773EEFC3 773D0000 + 1EFC3 (Comctl32.dll)
> 00119B08: 773EEFC3 773D0000 + 1EFC3 (Comctl32.dll)
> 00119B10: 7E418BD9 7E410000 + 8BD9 (USER32.dll)
> 00119B1C: 7E41885A 7E410000 + 885A (USER32.dll)
> 00119B24: 7E41882A 7E410000 + 882A (USER32.dll)
> 00119B4C: 7E44048F 7E410000 + 3048F (USER32.dll)
> 00119B68: 7E44048F 7E410000 + 3048F (USER32.dll)
> 00119B6C: 7E418830 7E410000 + 8830 (USER32.dll)
> 00119B74: 7E41882A 7E410000 + 882A (USER32.dll)
> 00119B78: 7E42927B 7E410000 + 1927B (USER32.dll)
> 00119B80: 773EEFC3 773D0000 + 1EFC3 (Comctl32.dll)
> 00119BAC: 006C3270 00400000 + 2C3270 (VegasMovieStudio80.exe)
00119BB0: 00119BD0 00030000 + E9BD0
> 00119BB4: 7E4292E3 7E410000 + 192E3 (USER32.dll)
> 00119BB8: 0091CD30 00400000 + 51CD30 (VegasMovieStudio80.exe)
00119BBC: 018EE278 018A0000 + 4E278
00119BC0: 00000002
00119BC4: 00000000
00119BC8: 00000000
> 00119BDC: 763B42C0 763B0000 + 42C0 (comdlg32.dll)
> 00119C0C: 763B3E6D 763B0000 + 3E6D (comdlg32.dll)
> 00119C34: 0044005C 00400000 + 4005C (VegasMovieStudio80.exe)
- - -
0012FFF0: 00000000
0012FFF4: 00000000
0012FFF8: 0093A2EB 00400000 + 53A2EB (VegasMovieStudio80.exe)
0012FFFC: 00000000

Comments

MSmart wrote on 5/31/2008, 10:36 PM
Maybe something happened to the comdlg32.dll file.
manicspike wrote on 6/1/2008, 10:27 AM
Ah.....shame on me for not noticing that. I searched my comp and apparently the file was modified back in April, so I haven't been able to use my Vegas for a while. I've heard that if you rename the file, that will fix the problem, but it hasn't worked. Do you have any suggestions?
Himanshu wrote on 6/1/2008, 11:13 AM
It appears you are not using the latest available update to v8 which is 8.0d. You may want to get that first and see if it resolves the problem.

If it does not, and you can reproduce the crash, it would be best to provide SCS with details (open a support case), and perhaps post here so that others can suggest workarounds.