R9-290x Instability/crashes

Rv6tc wrote on 9/24/2015, 2:42 PM
Months ago, I bought an Asus R9-290x card to help improve playback on the timeline. While it does that, after a few hours of editing Vegas starts having random crashes. Likewise, during renders, Vegas routinely crashes unless I go into the preferences and completely disable any mention of the GPU, then it renders fine.

To make things worse, the only driver/Catalyst that will work are the ones off the Asus install disc, which I believe are from 2013 (driver 13-251). If I try to update the video drivers to ANY from the AMD site, new or old, as it installs, there is an error and the screen goes black with no video output. Only booting to safe mode and deleting the drivers fixes it.

I upgraded to a new MB/CPU combo thinking that might have been part of the problem, but the same behavior still exists.

Is anyone getting the R9-290 to work well? Could I have a bad video card, and if so, how would I diagnose that? This thing was very expensive. I don't want to trash it just yet.

Thanks for any ideas you have on how to troubleshoot this.

Keith

Comments

OldSmoke wrote on 9/24/2015, 3:56 PM
Keith

What kind of power supply do you have and is there sufficient cooling/cool air available for the card?

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

astar wrote on 9/25/2015, 4:27 AM
+1 to Oldsmoke's comment. Something moved with you when you upgraded CPU and MB. If the PSU is good and providing enough power, I would try and other 290x or 390x.
Rv6tc wrote on 9/25/2015, 9:39 AM
The PS is Corsair 650M. Is that too small for this card?

Temps *should* be good. I have a ton of case fans, and using Asus' utility it showed about 40 degrees C when rendering.

Thanks guys.
Rv6tc wrote on 9/25/2015, 9:41 AM
Any idea why the Catalyst crashes every time I try to install it?
Mindmatter wrote on 9/25/2015, 11:58 AM
There's a freeware app called DDU, ( display driver uninstall ) downloadable here:

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

I strongly suggest using it in safe mode, which it normally does by itself, to clear up any residues of former display drivers and then try installing your preferred driver. This helped me a lot when I experimented with the 290 drivers and surely eliminates potential issues.
After that, a totally clean reinstall of Vegas did it for me.

AMD Ryzen 9 5900X, 12x 3.7 GHz
32 GB DDR4-3200 MHz (2x16GB), Dual-Channel
NVIDIA GeForce RTX 3070, 8GB GDDR6, HDMI, DP, studio drivers
ASUS PRIME B550M-K, AMD B550, AM4, mATX
7.1 (8-chanel) Surround-Sound, Digital Audio, onboard
Samsung 970 EVO Plus 250GB, NVMe M.2 PCIe x4 SSD
be quiet! System Power 9 700W CM, 80+ Bronze, modular
2x WD red 6TB
2x Samsung 2TB SSD

Rv6tc wrote on 9/25/2015, 5:49 PM
Thank you.

I'll give it a shot.
Rv6tc wrote on 9/27/2015, 6:50 PM
Using the Driver Cleaner software, I was able to at least install the latest Catalyst Control Center and it looked like it was actually gong to work. But when I re-booted, it failed again right after the windows screen.

Would that be consistent behavior with an insufficient power supply?

Thanks,

Keith