Recent update fail

Bruce-Johnson wrote on 8/13/2021, 2:24 PM

I recently purchased Vegas Movie Studio Platinum 17 and installed on my two computers (desktop and laptop) On or about 8/10/21 my desktop opened with a notice that an update (Build 223) was available. I downloaded and there was no problem. I went to my laptop to try the same, and when I tried to update, it failed. It would download the file, but if I clicked on "update now" the program closed, asked for permission to update, and then gave error message "can't find file". If I clicked on "update when program closes" I closed the program, gave permission to update, and then received the error message "can't update while program is open". I have tried both methods several times, always with the same results.

Both computers are very similar, running the most recent updates of Windows 10 Pro.

Comments

j-v wrote on 8/13/2021, 2:35 PM

Try to install and run the program "as adminestrator".
You can download the update from your Magic Account following this

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Bruce-Johnson wrote on 8/13/2021, 2:42 PM

Thanks for the quick reply j-v. I don't see any "update" downloads, are you saying to download the full program and install again?

j-v wrote on 8/13/2021, 2:56 PM

Yes, that its always the latest updated version. I always download the newest versions from there and store the on my hardware.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Bruce-Johnson wrote on 8/13/2021, 3:34 PM

Thank you j-v. Success.