registration

lawapa wrote on 3/20/2005, 7:51 PM
I've just got a new video DAW. AMD 64 3000+ 1 GIG RAM, DVD rw 120gig Os drive and 160 gig video drive and an ATI All In Wonder 9600. Installed I have Vegas 5 and SoundForge 6. This DAW is offline and I wish to enable all aspects so I can use this system and not get the you must register window. I have I believe submitted my registration using the use separate computer option. But the data or text I got back from this option gives me no way to enter the numbers. I can't use the MPEG encoder and this is frustrating me. I have this off line for the simple reason I feel it's the safest way for me to protect my investment. There is no modem installed on this system. I configed it that way before I knew that Vegas would not work without talking to the net.

Comments

BillyBoy wrote on 3/20/2005, 8:02 PM
The can't register, try another computer is a known and long running issue.

It works for 99% of the people that try, sadly, not for the other 1%. I know, I'm in that camp and done the same steps you did. It didn't work. Heck, it didn't work even when on the phone talking to Sony (then SonicFoundy) and them gving me one access code after another to try. I've harped about this in the fourm several times, it always falls on deaf ears or gets a rise out of the peanut gallery. Sadly the issue itself hasn't got fixed.

The truth is its probably easier to get your hands on the go codes to launch a nuclear missle then to get the registration and activation to work on a weekend. Hint: nobody home. I know, shocking for a multi-billion dollar multi-national corporation as large as Sony to not offer any kind of "customer service" over the weekend.

Call them in the morning and keep your fingers crossed. Sooner or later you'll be OK and get what you need. Its worth the wait.
Spot|DSE wrote on 3/20/2005, 8:02 PM
You can attempt to register it 3 times, and you'll have a toll free number pop up. Call it tomorrow, and you can get a code to register it over the phone without connecting to the net. I have to do this with my main editing machine too.
lawapa wrote on 3/20/2005, 8:14 PM
Man that was a fast responce. So by phone it is. I've been using Vegas but it's all those little render windows I get that frustrate me. But it is a fixable situation :)+)
Spot|DSE wrote on 3/20/2005, 8:30 PM
Yeah, it's a little irritating, but Sony needs to protect the software somehow...
And it also entitles you to tech support.
Go to the Help>register menu, try to register it 3 times, you'll see that number pop up. When you contact tech support they'll need the computer ID number, and they'll give you what you need to register. They're very good about it. I have to call about once every 3-4 months to re-register my main editing machine due to reformatting drives or other related changes.