Comments

Dexcon wrote on 1/12/2022, 11:42 PM

It would be helpful if you could upload a screenshot of the '... stopped working' problem report window with the 'show problem details' chechbox checked. With what has been uploaded, it is impossible to know what the fault module is.

Also, please provide the specifications of your computer (CPU, GPU, RAM, etc) as well as the Windows version that is installed.

Did Vegas Movie Studio work on that computer before and was there a specific reason for uninstalling and reinstalling VMS?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Janelle-Drayton wrote on 1/17/2022, 5:15 PM

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 15.0 (Build 157)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x00007FFA07E13416
   Fault Offset:        0x0000000000063416

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 15.0\MovieStudioPlatinum150.exe
   Process Version:     Version 15.0 (Build 157)
   Process Description: Movie Studio Platinum
   Process Image Date:  2018-11-01 (Thu Nov 01) 21:08:38

Janelle-Drayton wrote on 1/17/2022, 5:20 PM


Processor    Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz   2.71 GHz
Installed RAM    8.00 GB
System type    64-bit operating system, x64-based processor

Did Vegas Movie Studio work on that computer before and was there a specific reason for uninstalling and reinstalling VMS? - Yes it worked & this is not the first time this has happened.

Does all the information above help?
 

Janelle-Drayton wrote on 1/17/2022, 5:22 PM

Version : Windows 10