Comments

randygo wrote on 4/27/2004, 10:05 AM

As long as you have never used the old licence from Vegas 2.0 to upgrade
to another version, you can easily transfer the license to a new user.
I am assuming you payed full price for Vegas 5 and did not upgrade from
your Vegas 2 license. If you did upgrade, the Vegas 2 serial number is
invalidated and can never be upgraded again.

I found an old version of Vegas Pro on eBay that had a valid, unupgraded
license for cheap and was able to use that to upgrade to Vegas 5 for $149.

You simply need to inform Sony of the name and address of the new owner
along with your contact information as well. You can phone or email, but it
might take a few days to get it worked out. In the end, Sony will invalidate the
old serial number and issue a new serial number to the new owner.

If your Vegas 2 is unupgraded, you should be able to sell it easily. Make sure
you advertise that they will qualify for the $199 ($149?) Vegas 5 upgrade price,
since they will be the proud owner of a legit Vegas serial number.

Hope this helps.

Randy

Nolbrainz wrote on 4/27/2004, 11:04 AM
Thank you, it helps a lot.
randygo wrote on 4/27/2004, 11:37 AM

I am pretty impressed with Sony support. It took a few days after I sent in
the license transer info (working with the seller), but in the end I received
the response below. As I said, you will need to provide Sony with the
serial number (keep it secret!), and the buyer/seller info.

Be patient, it seems Sony has a fairly high volume of calls, hopefully
due to Vegas 5 selling like hotcakes!

Cheers,

Randy




To: XXXXXXXXX
From: "Sony Pictures Digital Customer Support" <sonypictures@mailnj.custhelp.com>
Reply-To: "Sony Pictures Digital Customer Support" <sonypictures@mailnj.custhelp.com>
Subject: Vegas License Transfer to New Owner [Incident: XXXXXX-XXXXXX]

Recently you requested personal assistance from our support center.
Below is a summary of your request and our response.

If the solution provided below does not resolve your issue, please let
us know within 72 hours. If we don't hear from you within that amount
of time, we will assume this issue is resolved.

Thanks for your interest in Sony Pictures Digital!

To update this question by email, you MUST enter your reply between
the two lines below. Text entered into any other area of this message
will be discarded.


[ Please enter your reply below this line ]

[ Please enter your reply above this line ]

If you would like to update your question using our support console
rather than email, click here
http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/acct_login=
XXXXXX


Subject
---------------------------------------------------------------
Vegas License Transfer to New Owner


Discussion Thread
---------------------------------------------------------------
Customer Service Response (XXXXXX) - XX/XX/2004 XX:XX AM
Hello,

Thanks for writing. Please use the following serial number for Vegas Pro=
XXXXXXXXXXXXXXXXX. The previous serial number has been disabled.

You can either update this incident or give us a call to further discuss =
your questions. We are available from 9AM to 11:30AM and 12:30PM to 5PM C=
entral Time, Monday-Friday: 1-800-577-6642.

Sincerely,

XXXXXXXXX
Senior Customer Service Representative
Sony Pictures Digital
Software Division
1617 Sherman Ave.
Madison, WI 53704
http://www.sony.com/mediasoftware
http://www.screenblast.com
http://www.acidplanet.com


Question Reference #XXXXXX-XXXXXX
---------------------------------------------------------------
Escalation Level: 2 hours from time created 1
Product: Vegas
Sub-Product: Vegas Pro
I need help with: Activation Code/Serial Number
Date Created: XX/XX/2004 XX:XX AM
Last Updated: XX/XX/2004 XX:XX AM
Status: Waiting on Customer
Windows Version: XXXXXX
RAM: XXXXXX
Processor Speed: XXXXXX
Version and Build:=20
Product Serial #:=20
Computer ID:=20
Video Card:=20
Sound Card:=20
Video Capture Card:=20
CD Burner:=20
Camera:=20
Editing Skill Level: XXXXXXX
Tech Skill Level: XXXXXXX