Screen Capture Video Source screen is Blank

Ed72 wrote on 9/28/2019, 5:57 PM

File/Screen Capture shows only a blank screen under Video Sources, not what is shown on my two monitors. Audio Source meters are shown. Therefore any capture is impossible.

Thanks for your help!

  • Vegas Pro 17 Build 321
  • Windows 7 Ultimate 64Bit OS US
  • HP Pavilion HP h8-1320t Desktop with AMD Radeon HD7950 3GB FH PCle x16 (Rhino)
  • Intel Core i7-3770 3.5G 8M 77W CPU

 

Comments

j-v wrote on 9/29/2019, 2:30 AM

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

matthias-krutz wrote on 9/29/2019, 3:11 AM

The same thing happens to me with Win 10 and AMD R9 380. I reported it to Magix and received the following answer:

​This is a known issue which will be resolved in a future application update. Thank you for reporting this issue.

ByronK wrote on 9/29/2019, 1:02 PM

Vegas Pro 17 Screen Capture is all F*Ked up.

https://www.vegascreativesoftware.info/us/forum/screen-capture-not-working--116553/

Many people use other software to screen capture like Camtasia ($250). I use OBS (Free) as many YouTubers use OBS.

harry-worth wrote on 9/30/2019, 2:31 AM

Screen capture does not work. The Line rate of the monitor is different from the capture requirement so just a bunch of almost horizontal lines. Bit of a NON feature. Theer are no adjustment within the Screen Capture. Saw one comment about change your Monitor Frame rates but that is a bit silly..

harry-worth wrote on 9/30/2019, 11:25 AM

Just noticed that Screen Capture does not work on a system with 2 screens,,,,  Can't see a way to tell it to NOT DO THAT

Greg-Carter wrote on 9/30/2019, 9:02 PM

Same on my computer. Half the time the preview window shows my screen, appears to record but the produced video is all black. Or worse, as soon as I hit record the capture preview screen goes black (see screen shot) and I am unable to stop the recording or close the window. All I can do is end the task in task manager.

This is a brand new laptop with top of the line specs (64gigs, RTX 2080 QMax, 4k screen, 8 core i9 CPU).

 

 

Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.17763
  Language: English
  System locale: English
  User locale: English

Processor
  Class: Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz
  Identifier: GenuineIntel
  Number of processors: 16
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 3840x2160x32

Memory
  Physical memory: 65,379.9 MB
  Paging memory available: 75,107.9 MB
 

Application
    Path: C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe

CD/DVD
    sfcd.cdd.dll version: 17.0.0.321
    sfspti.dll version: 17.0.0.321
    sfcdix.cfg version: 1.2.0
    sfcdix.cfg checksum: 185764

File I/O Plug-Ins
    ac3studioplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\ac3studioplug\ac3studioplug.dll

    aifplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\aifplug\aifplug.dll

    atracplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\atracplug\atracplug.dll

    aviplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\aviplug\aviplug.dll

    compoundplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\compoundplug\compoundplug.dll

    flacplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\flacplug\flacplug.dll

    gifplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\gifplug\gifplug.dll

    mcaacplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mcaacplug\mcaacplug.dll

    mcmp4plug2.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mcmp4plug2\mcmp4plug2.dll

    mcmp4xavcs.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mcmp4xavcs\mcmp4xavcs.dll

    mcplug2.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mcplug2\mcplug2.dll

    mp3plug2.dll
      version: 3.0.0.0
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mp3plug2\mp3plug2.dll

    mp4plug3.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mp4plug3\mp4plug3.dll

    mvcplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mvcplug\mvcplug.dll

    mxavcaacplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxavcaacplug\mxavcaacplug.dll

    mxfhdcamsrplug.dll
      version: 3.0.0.0
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxfhdcamsrplug\mxfhdcamsrplug.dll

    mxfp2.dll
      version: 3.0.0.0
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxfp2\mxfp2.dll

    mxfplug.dll
      version: 3.0.0.0
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxfplug\mxfplug.dll

    mxfplug3.dll
      version: 3.0.0.0
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxfplug3\mxfplug3.dll

    mxfxavc.dll
      version: 3.0.0.0
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxfxavc\mxfxavc.dll

    mxhevcplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxhevcplug\mxhevcplug.dll

    oggplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\oggplug\oggplug.dll

    qt7plug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\qt7plug\qt7plug.dll

    redplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\redplug\redplug.dll

    sctplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\sctplug\sctplug.dll

    sflgaplg.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\sflgaplg\sflgaplg.dll

    sfpaplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\sfpaplug\sfpaplug.dll

    so4compoundplug.dll
      version: 1.0.0.8532
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\so4compoundplug\so4compoundplug.dll

    stl2plg.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\stl2plg\stl2plg.dll

    vduplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\vduplug\vduplug.dll

    wavplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\wavplug\wavplug.dll

    wicplug.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\wicplug\wicplug.dll

    wmfplug4.dll
      version: 17.0.0.321
      path: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\wmfplug4\wmfplug4.dll

 

Sylk wrote on 10/1/2019, 5:44 PM

No real problem on my system. The only time i've got the greyscreen above it was the first time i tried to capt, when i didn't define an output file.

Software:
[OS]  : Windows 10 Ent. x64 v1903 (18362.535)
[NLE] : Vegas Pro 17.0 (Build 321) // (Build 284 if posted before 9/24/19)
[DRV] : Studio 536.23 (Display, PhysX, HD Audio) // (Game Ready 436.15 if posted before 9/24/19)
Hardware:
[GPU] : Gainward RTX 4090 Phantom / GTX 1080 Phoenix GLH
[CPU] : Intel Core i7-2600K @3.4GHz OC@4.5GHz (HyperThreaded) | AirCooling: Noctua NH-D14
[RAM] : 16GB (4x 4GB GSkill Ripjaws X DDR3 1600MHz 9-9-9-24) @1333MHz
[SSD] : Samsung 860 Pro 1TB
[MOB] : Asus P8P67 Deluxe (Rev.1), No iGPU support
[SND] : Asus Xonar Essence STX
[PSU] : Corsair HX750
Devices:
[DSP1]: 30" DELL UltraSharp U3011 @2560x1600
[DSP2]: 28" Samsung U28D590 @3840x2160

[UPS] : Eaton 5PX 2200i RT

[CAM] : GoPro Hero8/4/3 Black. Apple iPhone 11Pro/6S.
[REC] : Zoom Handy Recorder H4.
harry-worth wrote on 10/2/2019, 2:57 AM

Has anyone tried it on a 2 monitor setup ?

This is all I get

pioneer109 wrote on 10/2/2019, 10:56 AM

When I first installed VP17 nothing worked in the capture screen. Since updating to the latest version at least I can see the audio levels working, still a black screen however.

D7K wrote on 10/2/2019, 11:14 AM

Same here. I7 4200 32 gig ram AMD 480 8 gig ssd and 7200 spinners. Win 10 pro. AMD app is killer capture. VP STILL black screen. Main monitor 4k 50 TV HDMI.

RedRob-CandlelightProdctns wrote on 11/16/2019, 2:47 PM

Just tried screen capture for the first time. I have a 2-monitor config. It shows both screens as options to enable recording on so I checked just one of them off. It looks "black" in my capture dialog .. don't know if that's normal. I also enabled the audio for only one audio device where I see levels while playing music. Capture properly recorded the audio as .WAV but the .MP4 files are 0-byte. 😧

Any thoughts? Have to do with video acceleration? Something else? I haven't done too much experimenting to find the source of the problem yet.. wondering if anyone here has run across this already.

Vegas 21.300

My PC (for finishing):

Cyperpower PC Intel Core i7-7700K CPU @ 4.2GHz, 64GB mem @ 2133MHz RAM, AMD Radeon RX470 (4GB dedicated) with driver recommended by Vegas Updater (reports as 30.0.15021.11005 dated 4/28/22), and Intel HD Graphics 630 driver version 31.0.101.2112 dated 7/21/22 w/16GB shared memory. Windows 10 Pro 64bit version 10.0.19045 Build 19045.

My main editing laptop:

Dell G15 Special Edition 5521, Bios 1.12 9/13/22, Windows 11 22H2 (10.0.22621)

12th Gen Intel Core i7-12700H (14 cores, 20 logical processors), 32 GB DDR5 4800MHz RAM, Intel Iris Xe Graphics, NVIDIA GeForce RTX 3070 Ti Laptop GPU w/8GB GDDR6 RAM, Realtek Audio

 

 

j-v wrote on 11/16/2019, 4:03 PM

I tested again and I have a videofile and one audio file that suites the taken video.
Only the audio is much shorter and not in sync, still not possible to capture also a mouse or so.
Also only possible to record in 30fps.
I don't use it till it is getting better with more possibilities.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

BruceUSA wrote on 11/16/2019, 10:22 PM

After Hearing so much complaints that Vegas capture screen don't work, so I decided to try it and it is indeed dead in the water. I use Camtasia Studio 8 and its work great.

CPU:  i9 Core Ultra 285K OCed @5.6Ghz  
MBO: MSI Z890 MEG ACE Gaming Wifi 7 10G Super Lan, thunderbolt 4
RAM: 48GB RGB DDR5 8200mhz
GPU: NVidia RTX 5080 16GB Triple fan OCed 3100mhz, Bandwidth 1152 GB/s     
NVMe: 2TB T705 Gen5 OS, 4TB Gen4 storage
MSI PSU 1250W. OS: Windows 11 Pro. Custom built hard tube watercooling

 

                                   

                 

               

 

RedRob-CandlelightProdctns wrote on 1/8/2020, 12:17 PM

Someone posted elsewhere here that the problem occurs with AMD video cards which, of course, many of us use because up until recent versions those were the recommended card for best performance. I'd love to see the capture tool working with AMD cards as it should... clearly it's a bug which renders this feature completely unusable for ppl with AMD cards.

Vegas 21.300

My PC (for finishing):

Cyperpower PC Intel Core i7-7700K CPU @ 4.2GHz, 64GB mem @ 2133MHz RAM, AMD Radeon RX470 (4GB dedicated) with driver recommended by Vegas Updater (reports as 30.0.15021.11005 dated 4/28/22), and Intel HD Graphics 630 driver version 31.0.101.2112 dated 7/21/22 w/16GB shared memory. Windows 10 Pro 64bit version 10.0.19045 Build 19045.

My main editing laptop:

Dell G15 Special Edition 5521, Bios 1.12 9/13/22, Windows 11 22H2 (10.0.22621)

12th Gen Intel Core i7-12700H (14 cores, 20 logical processors), 32 GB DDR5 4800MHz RAM, Intel Iris Xe Graphics, NVIDIA GeForce RTX 3070 Ti Laptop GPU w/8GB GDDR6 RAM, Realtek Audio

 

 

ByronK wrote on 1/9/2020, 2:34 AM

Screen capture was one of the main reasons I purchased VP 17 and it doesn't work for me either which is a huge disappointment since FREE software like OBS works great. I primarily wanted to keep basic screen capture within Vegas and use OBS for higher res/fps captures.

Seems like typical marketing. They know it doesn't work on ATI platforms and released it half baked. Hope they get this resolved with the next update.

harry-worth wrote on 2/23/2020, 7:24 AM

Just found out something.. My Dual screen system with - 2 - 1680x1050 only produces horizontal line ( like line sync slip on a TV ). If I change the screen res for the capture screen to 1440x900 then that screen appears normal in the capture image..

Is it that only Low Res display settings will work. So I have my main Vegas layout on one screen in 1680x1050 and the other screen in 1440x900 if I want to capture anything on that screen.

Camtasia work is all resolution.. Not sure if anyone else has found this problem..?

ShD wrote on 11/7/2022, 6:39 PM

Has anyone tried it on a 2 monitor setup ?

This is all I get

That's exactly what I get with the latest version of Vegas Pro 20

patrick-a wrote on 2/10/2023, 1:10 PM

It's been over 2 years..... Has the issue been resolved yet???
 

Vegas sees my video card, but does not pull in any input from the cameras. Just a blank screen.

Vincent-Brice wrote on 2/11/2023, 8:18 AM

I have dual monitors on an AMD RX 6800XT and Vegas screen capture works fine with the Windows installed driver. But as soon as I install Adrenalin, it stops working, just blank screens. I found that Windows kept replacing Adrenalin software, but as the installed driver (currently 31.0.12027.7000) works fine with Vegas and I don't play games, I've just left it. And the added benefit is that capture works too.

Gigabyte Aorus Pro V2 motherboard, AMD Ryzen 9 5950X, Gigabyte AMD RX 6800XT, 64GB Corsair Vengeance 3600MHz ("Ryzen tuned", whatever that is), 500GB Corsair Force MP600 Gen 4 M.2 C:drive for windows and programs, 500GB Samsung Sata SSD EVO D:drive for video files, 1TB Samsung Sata SSD EVO E:drive for all other data, Gigabyte Aorus Waterforce 360 CPU cooler, Thermaltake Core P5 TG open case, Contour ShuttleXpress.

Windows 11 Pro 24H2, Vegas Pro 22 (Build 250)

Wendy wrote on 4/5/2024, 8:35 PM

Just started happening on my old laptop (very old). I got a new brand new gaming laptop and opened up my Vegas 19.0 software and it worked (with exception of my laptop screen registering, but my external screens and camera worked). Then when I restarted the computer, blank screen.

 

Same thing happened when I downloaded the Vegas Pro 21.0 trial version. It worked the 1st time (without laptop screen showing up), I updated the drivers that required a restart and now I'm getting a totally blank Vegas Capture.

How were other people able to fix this? Anything I find on the internet hasn't worked yet. Has anyone had success or talk to customer service with success?

This is one of the main reasons why I have using Movie Studio or Vegas for the past 10 years. This is has been very frustrating for the past couple of weeks. It was just working a few weeks ago just fine on my old laptop. I thought it was my old laptop that was the issue, it seems not.

 

Some system information.

NVIDIA GeForce RTX 4060 Laptop GPU

13th Gen Intel(R) Core(TM) i7-13620H, 2400 Mhz, 10 Core(s), 16 Logical Processor(s)

Installed Physical Memory (RAM)    32.0 GB
BIOS Version/Date    American Megatrends International, LLC. E17L5IMS.113, 10/26/2023

 

 

UPDATE: Not a great solution (not sure if I would invest in VEGAS 21.0 unless this gets fixed, I may look into downgrading to the more economic Movie Studio), but if I open up the Vegas Capture.exe from the folder enough times, one of them will work. AND BONUS, I even see my laptop screen!

RogerS wrote on 4/5/2024, 9:05 PM

You may need to revert your GPU driver to the last one provided by the manufacturer. I haven't found capture reliable on my laptop and would use other free software that's more robust.

Wendy wrote on 4/5/2024, 10:13 PM

You may need to revert your GPU driver to the last one provided by the manufacturer. I haven't found capture reliable on my laptop and would use other free software that's more robust.

This same thing happened with Vegas 19 before I updated anything. I thought it was because I needed a newer version (thus trying out VEGAS 21.0), but it responded the same.

I don't think that is a solution. I'm looking for the solution to this problem, not "use something else", but noted. I used OBS to video VEGAS Capture not working. I paid for VEGAS and would like it work.

RogerS wrote on 4/5/2024, 10:20 PM

Please share your GPU driver versions- find it in windows device manager/ graphics adapters and VEGAS help/ driver update.

I'm not sure there is a fix within VEGAS as it seems to rely on Windows drivers. For me I can capture cameras connected to my laptop but not the laptop screen. I'm no longer using Dell drivers (they haven't been updated in years) but one from Intel directly.

For my desktop I'm able to only capture one of my two monitors, the other one looks corrupted.

If I really need to do this I use VEGAS Stream (no longer available) or other software. If I were you I wouldn't waste time with a feature that doesn't work well and just use OBS.