Serial number not yet sent!

scs0 wrote on 6/14/2003, 11:25 PM
Today is Saturday June 14th, I bought VideoFactory 2.0 around 5:00pm EDST and it has been 7 hours and I still haven't received my serial number via email. Is this an automated process or manually sent by an employee? Any chance SonicFoundry was put onto a spam list and ISPs are bouncing their mails (that actually happened with my company, it was somewhat embarrasing!) I double checked my order and I entered the correct email address but I haven't received it yet.

I bought it, so I really want to use it! :-)

I have Adobe Premiere 6.0 and, not to be rude, what a piece of crap that software is. It's probably powerful enough to allow someone to recreate The Matrix, but its UI and help docs are absolute sh**. I don't like software that requires professional training in order to use! I downloaded the demo of VideoFactory last week and not only was it intuitive enough to quickly do the superimpose feature that I spent hour trying to do in Premiere, I was able to play around with other intuitively designed features which you'd never even think to check for with Premiere. In that app, everything is hidden and good luck trying to do ANYTHING new without your own personal Premiere Guru standing over your shoulder! It was also nice to click a play button and see an instantaneous preview of my timeline; exactly like a Windows user would expect a professional app to behave. Compare that to the sloppy, POS Premiere 6.0. I finally added the simple superimpose feature and clicked play. It only played one of the video tracks, not the timeline! I finally managed to dig up how to cause a real preview to occur and I was greeted with a message telling me that it would take 2 hours to prepare for the preview. Are they insane? Moral of the story: If it ain't Acrobat Reader, just say no to Adobe.

Comments

Chienworks wrote on 6/15/2003, 6:07 AM
Sorry to hear about your problems. Something went awry somewhere. I usually get my serial numbers within a minute or two of completing the order. Call SonicFoundry's toll free support number on Monday at 800-577-6642 and give them your email address and order number. They'll have you set up with a serial number right away. Too bad you have to wait until monday though. But, at least you can keep on experimenting with VideoFactory in demo mode until then.
scs0 wrote on 6/15/2003, 12:34 PM
On Thursday I had the thought that I should probably buy it on Friday just in case something goes wrong. Then I'd be able to call tech support and have the problem resolved by the weekend. I'm a software developer who worked on software that does exactly what SonicFoundry seems to do: buy software online and get a number (serial number) then you activate the software with that number which sends a hardware-specific value to the SonicFoundry server and returns another number that actually unlocks it. I should have known from experience that the process doesn't always go smoothly and I'd probably have to wait until Monday to get it resolved!

I received my Forum-confirmation email almost immediately, so if the serial number email has a @SonicFoundry.com address like the forum confirmation email my ISP definately didn't bounce it as spam because I received that message.

Oh well. I've been procrastinating on making this project anyway so what's another day? :-) Plus I still have some content to cature to my PC and I can just use Microsoft MovieMaker2 for that.