I know there have been a lot of posts on this so I thought I'd provide the solution that Sony sent to me today. Prior to them writing I have since simply re-installed the update to DVDA 3.0c. However, if others are having this problem they might find something useful in this:
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Subject
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DVDA no longer shows my burner as available in dropdown list
Discussion Thread
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Response (Marc S.) - 11/22/2006 01:06 PM
Hi Jim,
Thanks for writing. I apologize for the lengthy response time to your technical
support inquiry. We have been experiencing an increase in support demands from
new product launches and we have fallen a bit behind on service requests. We
have been working diligently to answer as many emails as possible in the order
that they were received. I hope you understand and sincerely appreciate your
patience.
I'm going to suggest that you un-install all of your Sony Media Software and
older Sonic Foundry software. Do this by going to Start > Control Panel > Add
or Remove Programs.
Once un-installed, delete the following folders:
C:\Program Files\Sonic Foundry
C:\Program Files\Sonic Foundry Setup
C:\Program Files\Sony (Do not delete this entire folder if you have other Sony
applications installed such as Sonic Stage, Everquest, Star Wars Galaxies, etc.
If that is the case then only delete the folder for the Sony Media Software
application you are using as well as the Shared Plug-Ins folder.)
C:\Program Files\Sony Setup
Once un-installed, click over to your Windows Registry Editor (Start -> Run ->
regedt32).
WARNING: The Registry is a very sensitive area to work in. If you are not
comfortable with advanced configuration and system changes, ask an administrator
to help you with this.
Once in there, delete the following registry entries:
HKEY_CURRENT_USER\Software\Sonic Foundry
HKEY_CURRENT_USER\Software\Sony Media Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software
Next, disable everything under Startup in MSCONFIG. Do this by going to
Start>Run 'MSCONFIG' - Startup Tab, Click Disable All, Click Apply, Click Close,
Click Restart Now.
After the computer is restarted, press Ctrl+Alt+Del at the same time and you
will see a list of the programs currently running (some users will have to hit
the "Task Manager" button). Move over to the Processes Tab and click the "Image
Name" heading at the top left of this window to view these items in alphabetical
order. Close everything showing on that list except for the items listed below.
To end a process, highlight it and click the End Process button at the bottom of
the window.
End every process except for:
alg.exe
ccmexec.exe
csrss.exe
explorer.exe
lsass.exe
MsPMSPSv.exe
services.exe
smss.exe
spoolsv.exe
svchost.exe (there may be more than one of these, you can leave them all
running)
System Idle Process
System
taskmgr.exe
winlogon.exe
wmiprvse.exe
You may have other Users logged into the system and displayed on this list, but
make sure you log them off and close down their processes as well.
This is a good opportunity to remind you to temporarily disable your system's
anti-virus software. If running in the background while installing the
application, it can be difficult for the system to update registry values needed
to help the program run smooth.
After removing all of the previous items, just download and re-install from the
latest updated versions of software from this link -
http://mediasoftware.sonypictures.com/download/step1.asp?CatID=2. These files
will be the latest full installers for our software.
----------------------------------------------------------------
Subject
---------------------------------------------------------------
DVDA no longer shows my burner as available in dropdown list
Discussion Thread
---------------------------------------------------------------
Response (Marc S.) - 11/22/2006 01:06 PM
Hi Jim,
Thanks for writing. I apologize for the lengthy response time to your technical
support inquiry. We have been experiencing an increase in support demands from
new product launches and we have fallen a bit behind on service requests. We
have been working diligently to answer as many emails as possible in the order
that they were received. I hope you understand and sincerely appreciate your
patience.
I'm going to suggest that you un-install all of your Sony Media Software and
older Sonic Foundry software. Do this by going to Start > Control Panel > Add
or Remove Programs.
Once un-installed, delete the following folders:
C:\Program Files\Sonic Foundry
C:\Program Files\Sonic Foundry Setup
C:\Program Files\Sony (Do not delete this entire folder if you have other Sony
applications installed such as Sonic Stage, Everquest, Star Wars Galaxies, etc.
If that is the case then only delete the folder for the Sony Media Software
application you are using as well as the Shared Plug-Ins folder.)
C:\Program Files\Sony Setup
Once un-installed, click over to your Windows Registry Editor (Start -> Run ->
regedt32).
WARNING: The Registry is a very sensitive area to work in. If you are not
comfortable with advanced configuration and system changes, ask an administrator
to help you with this.
Once in there, delete the following registry entries:
HKEY_CURRENT_USER\Software\Sonic Foundry
HKEY_CURRENT_USER\Software\Sony Media Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software
Next, disable everything under Startup in MSCONFIG. Do this by going to
Start>Run 'MSCONFIG' - Startup Tab, Click Disable All, Click Apply, Click Close,
Click Restart Now.
After the computer is restarted, press Ctrl+Alt+Del at the same time and you
will see a list of the programs currently running (some users will have to hit
the "Task Manager" button). Move over to the Processes Tab and click the "Image
Name" heading at the top left of this window to view these items in alphabetical
order. Close everything showing on that list except for the items listed below.
To end a process, highlight it and click the End Process button at the bottom of
the window.
End every process except for:
alg.exe
ccmexec.exe
csrss.exe
explorer.exe
lsass.exe
MsPMSPSv.exe
services.exe
smss.exe
spoolsv.exe
svchost.exe (there may be more than one of these, you can leave them all
running)
System Idle Process
System
taskmgr.exe
winlogon.exe
wmiprvse.exe
You may have other Users logged into the system and displayed on this list, but
make sure you log them off and close down their processes as well.
This is a good opportunity to remind you to temporarily disable your system's
anti-virus software. If running in the background while installing the
application, it can be difficult for the system to update registry values needed
to help the program run smooth.
After removing all of the previous items, just download and re-install from the
latest updated versions of software from this link -
http://mediasoftware.sonypictures.com/download/step1.asp?CatID=2. These files
will be the latest full installers for our software.