Comments

Dexcon wrote on 1/6/2026, 5:46 PM

You will need to contact NewBlueFX about your issue because it is, after all, their product that you are having an issue with: https://newbluefx.com/

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition; Samsung S23 Ultra smart phone

Installed: Vegas Pro 13, 15, 16, 17, 18, 19, 20, 21, 22 & 23, HitFilm Pro 2021.3, DaVinci Resolve Studio 20.3, BCC 2026, Mocha Pro 2026, NBFX TotalFX 7, Neat NR 6, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 12, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11 25H2

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Dylan-Nivala wrote on 1/6/2026, 6:34 PM

I contacted NewBlueFX, he said that I have to come through to sales.He said they cannot help with support questions. He created a support case for me, they will contact me tomorrow. He also said that I filled out a contact that is for sales.

EricLNZ wrote on 1/6/2026, 6:44 PM

@Dylan-Nivala There is no "Sony" Vegas nowadays https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

If there's not a VEGAS option maybe Magix 64 bit is what's required. But anyway as Dexcon said you need to contact NewBlue. With the comment "come through to sales" perhaps they meant NewBlue sales?

Dexcon wrote on 1/6/2026, 6:59 PM

I contacted NewBlueFX, he said that I have to come through to sales

That probably means 'NewBlueFX sales' with the implication that they want you to buy the current version that is compatible with both Sony-era Vegas Pro (certainly Vegas Pro 13 and possibly VP10, 11 and 12) as well as Vegas Pro 14 and later (under MAGIX ownership).

Please note that this forum is a user-to-user forum for Vegas Pro and is not Vegas sales nor support - and in any event MAGIX Vegas sales doesn't sell NewBlueFX products.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition; Samsung S23 Ultra smart phone

Installed: Vegas Pro 13, 15, 16, 17, 18, 19, 20, 21, 22 & 23, HitFilm Pro 2021.3, DaVinci Resolve Studio 20.3, BCC 2026, Mocha Pro 2026, NBFX TotalFX 7, Neat NR 6, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 12, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11 25H2

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz