I think you missed my point. SonyPCH is a valuable resource on these boards. We've grown accustomed to his assistance here... I hope he will be back since traditional tech support is of little help...

Jesse

It would be nice if Sony assigned a couple of knowledgable techs to hang out on the forum. It would be even better if they took a cue from the RED camera team and kept us up to speed on all Vegas developments. It would go a long way toward making this community even stronger than it is already. I wonder if Sony actually knows how valuable this forum is to them?

I'm with Mr. Cline! SCS should be using this forum for product evangelism. That they are not is a wasted opportunity!

I am in agreement on the fact that it is nice to have someone from the product's company at least contribute on a regular basis.
I appreciate the PCH does it on his own free time but you would think someone might even be on the payroll "to" help contribute. Like many other forums I use there is always someone who is there . At the very least it shows the company is monitoring at least what the buzz is on the forum.
It just doesnt give you the "warm and fuzzy" .
I know this is the "users" forum, but when your like me and the orig poster and even your tech support questions arent addressed in a timely manner,(im going on 2 weeks with nothing more than the "auto response" that you recieve when placing a tech support req).its just sort of disappointing
I'm not threatening to bail ____on Vegas or screamming that the support sucks, because when they have ____helped in the past they have been great,lie i said its just disappointing
Thank god we have such great ____users in this forum that are helpful with not only sharing info but helping tremendously.
(ooh BTW...those underlines are blackframes in my post ;-)

How hard would one 'update' per week be?
It'd probably reduce the workload for tech support, one post here could save 1,000s of support tickets.

Bob.

true! i would be happy or even be fine with a ;

"We are looking into the blackframe issue or XXXX issue. please continue to submit tech support tickets and label them as " XXXX" . We will update you as we make progress."

I know that there will probably be hthe response here that they arent going to acknowlege a problem like that here for product publicity reasons but it seems to me that if someone were to gleen that from this forum they would also see the issue being discussed here dont seem seem to being even a concern for SCS.
( and i know that they are concerned, and being addressed and troubleshot,...at least i hope so!)

Back to the original post - Peter Haller is alive and well and posted today on the Audio Forum - I believe his main area of expertise is audio, so he tends to appear in the Acid and Audio Forums more than here.

... and, as Kelly pointed out, he is not a support person, he is a software engineer who responds purely from his own enthusiasm and interest in the future of the product.

PeterWright: "...he is a software engineer who responds purely from his own enthusiasm and interest in the future of the product."

Are we then to conclude his interest and enthusiasm is waining? Vegas popularity lags way behind FCP, PPro and Avid. I'm going to reiterate that SCS is missing an important opportunity to keep the energy up for product. SCS would do well to keep current users feeling like they've spent their money well and that the product will continue to get better. There is no better sales force than a happy customer base.

>"Are we then to conclude his interest and enthusiasm is waining?"

I would make no such conclusion.

And if you think Vegas' popularity is lagging, check out the Forums devoted to the current flagship EX1 camera - the majority of users do seem to use FCP, but by far the second most mentioned NLE is Vegas.