Stops Working on Startup

DannyTheDude17 wrote on 12/24/2017, 4:33 PM

Whenever I try to open Sony Movie Studio Platinum 13, I get the error dialogue "Movie Studio Platinum has stopped working." This always happens when the startup gets to "Initializing GPU-accelerated video processing..." This has just started after I've upgraded my graphics card, so that might have something to do with it. I've already tried uninstalling and reinstalling the program. Please help!

Comments

Markk655 wrote on 12/24/2017, 4:55 PM

It may be your GPU card driver. What type of card did you put in? What version of the driver are using? Some ideas...

1. Use an older version of the GPU driver (if you installed a new one).

2. Use a newer version of the GPU driver (if you didn't install a new one)

3. Try removing some unnecessary programs that may have been installed along with a new driver (thread). Also, is it an AMD video card? If so, see here for a possible solution.

4.Reset Movie Studio (see thread)