Strange capture behavior resolved.

merkelck wrote on 1/8/2004, 10:46 AM
In another thread, I posted a problem regarding strange capture behavior. Sony repsonded in that thread and I am also posting the email reply here as it is failry important.
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Customer Service Response (Jane P) - 01/08/2004 12:32 PM

Thank you for writing. There is a bug in Screenblast Movie Studio 3.0a - the items in Video Capture are mislabeled and therefore not displaying correctly. It should be corrected in a future patch or update.

In the meantime, when you go to Screenblast Video Capture, go to Options-->Preferences-->Capture. Clicking the question mark (upper right corner) and using it on the items show what the items actually are. You will find "Enable DV Scene Detection" is actually the first item, mislabled "Double-Click in Clip Explorer plays clip".

I apologize for the inconvenienve. If the information provided does not completely answer your question, please update your incident so I may further assist you.
Sincerely,
Jane P.
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The Sony response was in less than 24 hours. My hat's off to them...
Kent

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