Strange Graphics issue

PhillyTwoHats wrote on 4/8/2024, 6:48 AM

This is hard to explain but basically after using Vegas pro 21 (most recent build) for an hour or so the entire program will suddenly get graphical issues that make it so I need to save as quick as possible before the program crashes.

When it happens I get glitched graphical lines and flickering sections all over the screen and the menus wont show up or show words and it will get worse the longer I leave it until it crashes.

I have tried everything and I do not have Nahimic installed at all. I have changed GPU video processing options and ram preview size and internal settings to disable things like opencl/gl interlop etc.

I have a 3080ti, x670e prime pro wifi motherboard, 7800x3d, 64gb ram running at 5800mhz, my cooling is perfectly fine with very low 50 degree temps on everything pretty much. I will try and print screen the next time it happens so I can show you my issue. It seems no one else is having this happen.

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EDIT: I have just seen in another post about disabling GPU acceleration for windows presentation foundation.

I am going to try this and work for a while to see if it glitches out again. Its like the Graphics are corrupted when it happens.

Comments

fr0sty wrote on 4/8/2024, 9:10 AM

That almost sounds like a GPU overheating problem... check internal temperatures if you have a way to. Don't mess with dynamic RAM preview settings, it is mis-named, it doesn't affect preview at all. Only shift+B dynamic RAM preview.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

PhillyTwoHats wrote on 4/8/2024, 9:57 AM

That almost sounds like a GPU overheating problem... check internal temperatures if you have a way to. Don't mess with dynamic RAM preview settings, it is mis-named, it doesn't affect preview at all. Only shift+B dynamic RAM preview.

Well the Ram preview is always at 50 percent and has never done this before. I have been using Vegas for nearly 10 years and this has never happened. There are 3 GPU Temps and the highest 1 is always 68 degrees or less. This has never happened before and I have been using Vegas for nearly 10 years with not that many problems. Sometime I would need to change internal settings and things would be fine but nothing is working to stop this. I just edited for about an hour and a half and then it glitched/corrupted which you can see in the image. Menu is messed up and you can see a bit of the glitching in the bottom right hand corner at the end of the white audio line the bar has gone black and they flicker and have corrupted vertical lines on them when I move the mouse.

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fr0sty wrote on 4/8/2024, 10:02 AM

you never want to hog up half of your ram for a feature that you probably don't use that often, if at all. dynamic RAM preview isn't how much RAM it uses to preview, it's how much RAM VEGAS renders frames to when you use the shift+B dynamic RAM preview option, that's it... so you're hogging up half your RAM for something that is only used when you press shift+B to preview a section of your timeline, making VEGAS run worse along the way. Yet another reason why I believe dynamic RAM preview needs to be removed or renamed...

as for the rest... it's an unusual issue, one I've only seen happen on defective cards or bad drivers... and you say you've updated the driver, so I'm not sure. If it only happens in VEGAS, and your temps are ok, that's a good sign that it isn't hardware related...

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

PhillyTwoHats wrote on 4/8/2024, 10:10 AM

There are no issues in anything other programs I use or games I play. Even playing Graphics intensive games, while streaming to YouTube, my GPU never gets over 70/75 temp and my CPU is around the same temp in games. I will turn the ram preview down then. I do know what it does but I like to preview larger sections of my videos as I edit if I want to see a full slow down effect into another edited section and sometimes it wouldn't have enough to preview the whole piece in one go. I don't think that would not cause the visual issue I seem to be having. I'm stumped really. I can save and restart and edit again straight away for just as long with no issue and then It just goes again.

VEGASDerek wrote on 4/8/2024, 10:25 AM

This appears to be a drawing resource issue...nothing related to CPU or GPU usage by the video engine. This is something that has not been reported as a problem with VEGAS for several versions now. I will see if our team can reproduce this problem.

PhillyTwoHats wrote on 4/8/2024, 10:30 AM

This appears to be a drawing resource issue...nothing related to CPU or GPU usage by the video engine. This is something that has not been reported as a problem with VEGAS for several versions now. I will see if our team can reproduce this problem.

That would be awesome. Thank you

fr0sty wrote on 4/8/2024, 10:59 AM

To help them, it would be useful for them to know your system specs... what CPU and GPU you use, amount of RAM, version and build of Windows, that way they have a starting point to go from when trying to reproduce your issue.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

PhillyTwoHats wrote on 4/8/2024, 12:00 PM

The specs are in the original post. It is the most recent version of windows 11 is the only thing I left out.

Gigabyte vision 3080ti

Corsair vengeance ram 64gb ddr5 running xmp 1 at 5800mhz

x670e prime pro wifi motherboard

7800x3d amd

none of this is overclocked at all

HyperionZ wrote on 4/8/2024, 1:33 PM

Could be a myriad of reasons.

Let's start off with outdated drivers and updates.

Start with updating your graphics card if you haven't, then move onto Windows updates,

Make sure optional updates are also installed as they might fix your issues.

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Are you overclocking any components? Is your BIOS automatically set to default?

Newer motherboards on default can ramp up a processor by overclocking it on auto without you giving it consent, make sure you have limits on that processor set by AMD.

-----------------------------------------------------------------------------------------------

Try using Revo Uninstaller to completely remove Vegas and any registries left behind and then re-install it again it is a free software as well, only the program will be uninstalled (possibly presets as well if you have any so make sure you save them) with any registry that gets left behind during the uninstall procedure.

-----------------------------------------------------------------------------------------------

If it still continues, I usually love to blame Windows because this type of situation has happened to me but with other stuff like Windows Explorer :D

Thanks Microsoft.

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Happy to chat or try to help

Not great at Language Arts (Writing/Speaking)

Excels at certain areas in this Universe.

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PC Specifications:

- CPU: I9-13900K [5.8 GHz] {Overclocked to 6GHz}

- CPU Cooler: ASUS ROG Strix LC II 360 ARGB AIO

- RAM: 128GB {4x32} 5600MHz DDR5 [Team T-Force Delta]

- SSD: Western Digital 256GB [1,7GB/S Read Speed | 400MB/S Write Speed] {WDC PC SN520 SDAPNUW 256G 1006}

- NVMe:

  1. Inland Performance 1TB [5GB/S Read Speed | 4,3GB/S Write Speed] {1800TBW | 3D TLC NAND Flash | PCIe Gen 4 x 4}
  2. WD_BLACK SN850X 4TB [7,3GB/S Read Speed | 6,6GB/S Write Speed] {2400TBW | BiCS5 TLC | PCIe Gen 4 x 4}

- HDD:

  1. Western Digital 1TB [150MB/S R/W Speed] {WDC WD10EZEX-08WN4A0}
  2. Seagate Expansion+ 1TB [80MB/S R/W Speed] {SCSI}
  3. Western Digital 8TB [200MB/S R/W Speed] {25FB}
  4. Western Digital 14TB [200MB/S R/W Speed] {264D}

- GPU: Gigabyte RTX 4060 Ti 8GB Eagle {Overclocked}

- Motherboard: ASUS ROG Strix Z790-E LGA 1700 ATX

- PSU: EVGA SuperNOVA 1300 GT

PhillyTwoHats wrote on 4/8/2024, 7:49 PM

Could be a myriad of reasons.

Let's start off with outdated drivers and updates.

Start with updating your graphics card if you haven't, then move onto Windows updates,

Make sure optional updates are also installed as they might fix your issues.

-----------------------------------------------------------------------------------------------

Are you overclocking any components? Is your BIOS automatically set to default?

Newer motherboards on default can ramp up a processor by overclocking it on auto without you giving it consent, make sure you have limits on that processor set by AMD.

-----------------------------------------------------------------------------------------------

Try using Revo Uninstaller to completely remove Vegas and any registries left behind and then re-install it again it is a free software as well, only the program will be uninstalled (possibly presets as well if you have any so make sure you save them) with any registry that gets left behind during the uninstall procedure.

-----------------------------------------------------------------------------------------------

If it still continues, I usually love to blame Windows because this type of situation has happened to me but with other stuff like Windows Explorer :D

Thanks Microsoft.

I build pc's so I know all of this. I have been building and fixing pc's for nearly 20 years and the normal, check this, stuff has been done. I check for driver updates for all of my hardware constantly just in case something has been improved or fixed, especially GPU & chipset drivers, and this is genuinely the first time I've had this particular issue with Vegas. I never overclock because it is literally pointless if you have a high pc already. I prefer stability. I have uninstalled everything that is useless with Revo and uninstalling Vegas and reinstalling does nothing with this new version of Vegas. Thanks for trying to help though. Its nice that this community is willing to help people with there issues.

VEGASDerek wrote on 4/8/2024, 8:34 PM

I have already stated what the problem here is. A GDI drawing resource appears to not be getting released. Our QA team is trying to reproduce this. I suspect a problem exists in the mixer. It is not a GPU, Windows or installation problem.