Before i start here is my system:
Vegas Movie Studio Platinum_Version 9.0b (Build 92)
Windows Vista Home Premium 32bit_SP2
Intel i7 2.67Ghz
6GB_RAM
3x 500 GB HDD 7200rpm
and some extra info:
SVS Customer Service -
"Vegas Movie Studio is a 32-bit application and will only have access to 2GB of RAM to perform all of it's different operations."
--------------------------------------->
PROBLEM:
Almost every time during my render SVS9:
- abruptly shuts down
- Error messages (From SVS9: An Error Occured During Operation.
an Exception Has Occurred. From VISTA: program stopped functioning / ""stopped functioning properly)
- Crash
*The ONLY time it has allowed me to render properly is if the video is extremely short (ie less then 25 seconds or so)
1 of the Error Messages i was able to copy:
Vegas Movie Studio Platinum 9.0
Version 9.0b (Build 92)
Exception 0xC0000005 (access violation) READ:0xFF8E7E83 IP:0x4F1DEA
In Module 'VegasMovieStudioPE90.exe' at Address 0x400000 + 0xF1DEA
Thread: ProgMan ID=0xAF4 Stack=0x468F000-0x4690000
Registers:
EAX=00000000 CS=001b EIP=004f1dea EFLGS=00010282
EBX=45207a50 SS=0023 ESP=0468f4a0 EBP=0468f80c
ECX=ff8e7e73 DS=0023 ESI=452075a4 FS=003b
EDX=77ce5e74 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
004F1DEA: 8B 41 10 3D 59 55 59 56 .A.=YUYV
004F1DF2: 77 15 74 1E 3D 76 32 31 w.t.=v21
Stack Dump:
0468F4A0: 0468F868 04590000 + FF868
0468F4A4: 00000000
0468F4A8: 25EAC340 25BF0000 + 2BC340
0468F4AC: 00000000
0468F4B0: 00000000
0468F4B4: 00000000
0468F4B8: 00000000
0468F4BC: 00000000
0468F4C0: 00000000
0468F4C4: 00000000
0468F4C8: 02FA26D8 02F40000 + 626D8
0468F4CC: 002A3000 00270000 + 33000 (sfapprw.dll)
0468F4D0: 02FA271C 02F40000 + 6271C
0468F4D4: 0468F4F4 04590000 + FF4F4
0468F4D8: 0468F4F4 04590000 + FF4F4
0468F4DC: 5984748F 59830000 + 1748F (wmfplug4.dll)
> 0468F51C: 005F05D8 00400000 + 1F05D8 (VegasMovieStudioPE90.exe)
0468F520: 00000001
0468F524: 00000007
0468F528: 00000500
0468F52C: 000002D0
> 0468F55C: 00500000 00400000 + 100000 (VegasMovieStudioPE90.exe)
0468F560: 00004E20
> 0468F564: 00A00000 00400000 + 600000 (VegasMovieStudioPE90.exe)
0468F568: 00000064
0468F56C: 00000000
0468F570: 00000000
0468F574: 00000000
> 0468F59C: 00610070 00400000 + 210070 (VegasMovieStudioPE90.exe)
0468F5A0: 00000080
0468F5A4: C40000C4
> 0468F5A8: 0065006D 00400000 + 25006D (VegasMovieStudioPE90.exe)
- - -
0468FFF0: 00000000
0468FFF4: 005282F0 00400000 + 1282F0 (VegasMovieStudioPE90.exe)
0468FFF8: 00AF3D58 00400000 + 6F3D58 (VegasMovieStudioPE90.exe)
0468FFFC: 00000000
--------------------------------------->
WHAT IVE DONE TO DATE:
08/24/2009
Reset application:
SVS Customer Service -
"Close the program. Now press CTRL+SHIFT while double-clicking on the program's icon to launch it. Continue to hold the CTRL & SHIFT keys until the program is fully up and loaded.
In newer programs, you will see a window that asks "Do you want to reset all preferences to default values?" Place a checkmark next to "Delete all cached application data" and then click Yes.
Next, Please disable Startup applications and Background Services. To disable these items from starting, you can go to the Start menu and select Run. Then type msconfig into the field provided and press Enter or OK. In Windows Vista, there is a field at the bottom of the Start menu that you can type directly into.
Open the Startup tab, press the “Disable All” button and then Apply. Then go into the Services Tab, check the box next to “Hide All Microsoft Services” at the bottom of the window and choose Disable All. Then press Apply and OK and reboot the computer.
** Note: This measure is for testing purposes. If you are disabling these services, none of these services are critical for your computer to start or function. We recommend this troubleshooting step to remove as many variables from the problem as possible; though you may also be disabling desired services like anti-virus or portable device recognition services like iPod Service, etc. If this solves your issue, you may want to repeat the steps above to open the MSCONFIG dialog so that you can re-enable most of these services. You may want to spend some time re-enabling these one at a time until you find the culprit. Most likely there are just one or two services that are causing the conflict."
08/25/2009
http://www.sonycreativesoftware.com/kb4168
08/25/2009
SVS Customer Service -
"Purge unused media to help free up resources. You can purge unused media from your Vegas Project in the Project Media Window. To do this go to the tab in the Vegas window that says Project Media. In the top left corner of this window, you will see a button that looks like a lightning bolt. Clicking on that will remove any unused media from your project and help to free up system resources.
Try breaking your project into pieces by saving the project as a number of sections. For example if your timeline is 30 minutes long, save three ten minute sections into three Vegas files using File > Save As. In each different project delete the other parts. After you have broken up your project, use the instructions above remove unused media. Edit each section separately, render and re-import into a new project to stitch them together into a final audio and video stream.
This workflow has provided many customers with complex projects that are processor intensive the ability to render their projects. Please utilize the workflow defined above to produce your render. If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident."
08/26/2009
Suggestions to help free up your resources:
SVS Customer Service -
"Match Project Properties to your source media
If your project’s Properties (dimensions, aspect ratio, frame rate, etc.) are different than that of your source media files, Vegas has to do additional processing to convert it in real time. To set your Project Properties, go to File (or Project) > Properties. Select the Template that corresponds to your source media, for example, HDV 1080-60i. If you aren’t sure which Template to select, hit the Match Media Settings button (with the folder icon) in the upper-right corner of the Properties dialog. Navigate to one of your source video files and hit Open. This selects the appropriate Template for you. Hit Apply and OK."
08/27/2009
Clean installation of the software:
SVS Customer Service -
"Please follow these instructions, making sure to pay close attention when working in the registry and when ending processes. Performing these steps will result in all presets and transitions you may have saved being wiped clean, so you will want to back these up beforehand using our Preset Manager program. This is available free of charge from our website at http://www.sonycreativesoftware.com/download/step2.asp?DID=469
First, safely disconnect any any external USB or Firewire devices like hard-drives or dongles.
Please go to Start > Control Panel and open the Add/Remove Programs control panel. (In Windows Vista, click Start and then type "Programs and Features" in the Start Search box. In the Programs list, click Programs and Features).
Remove anything with a name containing Sony ACID, Sony Sound Forge, Sony Vegas, Sony DVD Architect, Sony CD Architect or Sony Media Manager, as well as any other Sony Creative Software programs.
Also, remove the Microsoft SQL Server Desktop Engine, any Microsoft .NET Framework versions, and the Microsoft C++ 2005 Redistributable software if it is listed.
Close the Control Panel and go to My Computer. Open the C:\ drive and open the Program Files folder. In this folder, if you see the Sony Setup folder, please delete the entire folder along with any of its contents.
If you have a Sony folder remaining in Program Files, please open this as well. If there are any folders corresponding to a Sony Creative Software or Sony Media Software program, such as ACID, Vegas, DVD Architect, Media Manager, Shared Plug-Ins, or any of our software you may have installed, please remove these folders. If these are the only folders in C:\Program Files\Sony, please remove the enitre Sony Folder.
Disable everything under Services and Startup in the System Configuration Utility. Do this by going to Start > Run, then type MSCONFIG (in Windows Vista, click Start and then type MSCONFIG in the Start Search box). Click the Services tab, checkmark Hide All Microsoft Services. Now click Disable All and Apply. Now click the Startup tab and click Disable All. Click Apply and Close. Choose to restart the computer.
Once again, go to Start > Run and type REGEDIT. This will take you into the Registry Editor.
**Before making changes to your registry, we advise that you save a backup. If you are unfamiliar with this operation you may want to contact your IT personal or take a look at this article: http://support.microsoft.com/kb/322756 - How to back up and restore the registry in Windows XP and Windows Vista**
Locate the following keys and delete them:
HKEY_CURRENT_USER\Software\Sonic Foundry
HKEY_CURRENT_USER\Software\Sony Media Software
HKEY_CURRENT_USER\Software\Sony Creative Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Creative Software
Now download the latest update for your software. You can find the latest update for any program at http://www.sonycreativesoftware.com/updates
When this has finished downloading, please install the software directly from these downloaded updates and not from any previous updates or discs you may have.
When finished with all reinstallation, please restart your computer. When your computer has restarted, your software will have a complete clean installation. If your software still does not work correctly at this point, it is possible that this problem is related to your system and it might be above our ability to assist. In this situation, we would recommend contacting the computer manufacturer or distributor for further support."
<--------------------------------------
Now i have, what used to be a edited 4:27 clip, chopped up into 12 variable length clips, which only 3 can be rendered properly because of its short length. As for processing, im using Level, Color Correction and Brightness and Contrast. Everyday it gets worst, sometimes i have to restart my computer 3x or more in order for SVS9 to render a 20 or 30 second clip, its like a slot machine.
I am currently going back and forth with Customer Service.
please help,
thank you.
Vegas Movie Studio Platinum_Version 9.0b (Build 92)
Windows Vista Home Premium 32bit_SP2
Intel i7 2.67Ghz
6GB_RAM
3x 500 GB HDD 7200rpm
and some extra info:
SVS Customer Service -
"Vegas Movie Studio is a 32-bit application and will only have access to 2GB of RAM to perform all of it's different operations."
--------------------------------------->
PROBLEM:
Almost every time during my render SVS9:
- abruptly shuts down
- Error messages (From SVS9: An Error Occured During Operation.
an Exception Has Occurred. From VISTA: program stopped functioning / ""stopped functioning properly)
- Crash
*The ONLY time it has allowed me to render properly is if the video is extremely short (ie less then 25 seconds or so)
1 of the Error Messages i was able to copy:
Vegas Movie Studio Platinum 9.0
Version 9.0b (Build 92)
Exception 0xC0000005 (access violation) READ:0xFF8E7E83 IP:0x4F1DEA
In Module 'VegasMovieStudioPE90.exe' at Address 0x400000 + 0xF1DEA
Thread: ProgMan ID=0xAF4 Stack=0x468F000-0x4690000
Registers:
EAX=00000000 CS=001b EIP=004f1dea EFLGS=00010282
EBX=45207a50 SS=0023 ESP=0468f4a0 EBP=0468f80c
ECX=ff8e7e73 DS=0023 ESI=452075a4 FS=003b
EDX=77ce5e74 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
004F1DEA: 8B 41 10 3D 59 55 59 56 .A.=YUYV
004F1DF2: 77 15 74 1E 3D 76 32 31 w.t.=v21
Stack Dump:
0468F4A0: 0468F868 04590000 + FF868
0468F4A4: 00000000
0468F4A8: 25EAC340 25BF0000 + 2BC340
0468F4AC: 00000000
0468F4B0: 00000000
0468F4B4: 00000000
0468F4B8: 00000000
0468F4BC: 00000000
0468F4C0: 00000000
0468F4C4: 00000000
0468F4C8: 02FA26D8 02F40000 + 626D8
0468F4CC: 002A3000 00270000 + 33000 (sfapprw.dll)
0468F4D0: 02FA271C 02F40000 + 6271C
0468F4D4: 0468F4F4 04590000 + FF4F4
0468F4D8: 0468F4F4 04590000 + FF4F4
0468F4DC: 5984748F 59830000 + 1748F (wmfplug4.dll)
> 0468F51C: 005F05D8 00400000 + 1F05D8 (VegasMovieStudioPE90.exe)
0468F520: 00000001
0468F524: 00000007
0468F528: 00000500
0468F52C: 000002D0
> 0468F55C: 00500000 00400000 + 100000 (VegasMovieStudioPE90.exe)
0468F560: 00004E20
> 0468F564: 00A00000 00400000 + 600000 (VegasMovieStudioPE90.exe)
0468F568: 00000064
0468F56C: 00000000
0468F570: 00000000
0468F574: 00000000
> 0468F59C: 00610070 00400000 + 210070 (VegasMovieStudioPE90.exe)
0468F5A0: 00000080
0468F5A4: C40000C4
> 0468F5A8: 0065006D 00400000 + 25006D (VegasMovieStudioPE90.exe)
- - -
0468FFF0: 00000000
0468FFF4: 005282F0 00400000 + 1282F0 (VegasMovieStudioPE90.exe)
0468FFF8: 00AF3D58 00400000 + 6F3D58 (VegasMovieStudioPE90.exe)
0468FFFC: 00000000
--------------------------------------->
WHAT IVE DONE TO DATE:
08/24/2009
Reset application:
SVS Customer Service -
"Close the program. Now press CTRL+SHIFT while double-clicking on the program's icon to launch it. Continue to hold the CTRL & SHIFT keys until the program is fully up and loaded.
In newer programs, you will see a window that asks "Do you want to reset all preferences to default values?" Place a checkmark next to "Delete all cached application data" and then click Yes.
Next, Please disable Startup applications and Background Services. To disable these items from starting, you can go to the Start menu and select Run. Then type msconfig into the field provided and press Enter or OK. In Windows Vista, there is a field at the bottom of the Start menu that you can type directly into.
Open the Startup tab, press the “Disable All” button and then Apply. Then go into the Services Tab, check the box next to “Hide All Microsoft Services” at the bottom of the window and choose Disable All. Then press Apply and OK and reboot the computer.
** Note: This measure is for testing purposes. If you are disabling these services, none of these services are critical for your computer to start or function. We recommend this troubleshooting step to remove as many variables from the problem as possible; though you may also be disabling desired services like anti-virus or portable device recognition services like iPod Service, etc. If this solves your issue, you may want to repeat the steps above to open the MSCONFIG dialog so that you can re-enable most of these services. You may want to spend some time re-enabling these one at a time until you find the culprit. Most likely there are just one or two services that are causing the conflict."
08/25/2009
http://www.sonycreativesoftware.com/kb4168
08/25/2009
SVS Customer Service -
"Purge unused media to help free up resources. You can purge unused media from your Vegas Project in the Project Media Window. To do this go to the tab in the Vegas window that says Project Media. In the top left corner of this window, you will see a button that looks like a lightning bolt. Clicking on that will remove any unused media from your project and help to free up system resources.
Try breaking your project into pieces by saving the project as a number of sections. For example if your timeline is 30 minutes long, save three ten minute sections into three Vegas files using File > Save As. In each different project delete the other parts. After you have broken up your project, use the instructions above remove unused media. Edit each section separately, render and re-import into a new project to stitch them together into a final audio and video stream.
This workflow has provided many customers with complex projects that are processor intensive the ability to render their projects. Please utilize the workflow defined above to produce your render. If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident."
08/26/2009
Suggestions to help free up your resources:
SVS Customer Service -
"Match Project Properties to your source media
If your project’s Properties (dimensions, aspect ratio, frame rate, etc.) are different than that of your source media files, Vegas has to do additional processing to convert it in real time. To set your Project Properties, go to File (or Project) > Properties. Select the Template that corresponds to your source media, for example, HDV 1080-60i. If you aren’t sure which Template to select, hit the Match Media Settings button (with the folder icon) in the upper-right corner of the Properties dialog. Navigate to one of your source video files and hit Open. This selects the appropriate Template for you. Hit Apply and OK."
08/27/2009
Clean installation of the software:
SVS Customer Service -
"Please follow these instructions, making sure to pay close attention when working in the registry and when ending processes. Performing these steps will result in all presets and transitions you may have saved being wiped clean, so you will want to back these up beforehand using our Preset Manager program. This is available free of charge from our website at http://www.sonycreativesoftware.com/download/step2.asp?DID=469
First, safely disconnect any any external USB or Firewire devices like hard-drives or dongles.
Please go to Start > Control Panel and open the Add/Remove Programs control panel. (In Windows Vista, click Start and then type "Programs and Features" in the Start Search box. In the Programs list, click Programs and Features).
Remove anything with a name containing Sony ACID, Sony Sound Forge, Sony Vegas, Sony DVD Architect, Sony CD Architect or Sony Media Manager, as well as any other Sony Creative Software programs.
Also, remove the Microsoft SQL Server Desktop Engine, any Microsoft .NET Framework versions, and the Microsoft C++ 2005 Redistributable software if it is listed.
Close the Control Panel and go to My Computer. Open the C:\ drive and open the Program Files folder. In this folder, if you see the Sony Setup folder, please delete the entire folder along with any of its contents.
If you have a Sony folder remaining in Program Files, please open this as well. If there are any folders corresponding to a Sony Creative Software or Sony Media Software program, such as ACID, Vegas, DVD Architect, Media Manager, Shared Plug-Ins, or any of our software you may have installed, please remove these folders. If these are the only folders in C:\Program Files\Sony, please remove the enitre Sony Folder.
Disable everything under Services and Startup in the System Configuration Utility. Do this by going to Start > Run, then type MSCONFIG (in Windows Vista, click Start and then type MSCONFIG in the Start Search box). Click the Services tab, checkmark Hide All Microsoft Services. Now click Disable All and Apply. Now click the Startup tab and click Disable All. Click Apply and Close. Choose to restart the computer.
Once again, go to Start > Run and type REGEDIT. This will take you into the Registry Editor.
**Before making changes to your registry, we advise that you save a backup. If you are unfamiliar with this operation you may want to contact your IT personal or take a look at this article: http://support.microsoft.com/kb/322756 - How to back up and restore the registry in Windows XP and Windows Vista**
Locate the following keys and delete them:
HKEY_CURRENT_USER\Software\Sonic Foundry
HKEY_CURRENT_USER\Software\Sony Media Software
HKEY_CURRENT_USER\Software\Sony Creative Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Creative Software
Now download the latest update for your software. You can find the latest update for any program at http://www.sonycreativesoftware.com/updates
When this has finished downloading, please install the software directly from these downloaded updates and not from any previous updates or discs you may have.
When finished with all reinstallation, please restart your computer. When your computer has restarted, your software will have a complete clean installation. If your software still does not work correctly at this point, it is possible that this problem is related to your system and it might be above our ability to assist. In this situation, we would recommend contacting the computer manufacturer or distributor for further support."
<--------------------------------------
Now i have, what used to be a edited 4:27 clip, chopped up into 12 variable length clips, which only 3 can be rendered properly because of its short length. As for processing, im using Level, Color Correction and Brightness and Contrast. Everyday it gets worst, sometimes i have to restart my computer 3x or more in order for SVS9 to render a 20 or 30 second clip, its like a slot machine.
I am currently going back and forth with Customer Service.
please help,
thank you.