Hey everyone,

I opened a support ticket three weeks ago and even followed up with another email a week later – but still no reply whatsoever.

To sum it up quickly:
I subscribed to the 2-year SmartScription in October 2023. In September 2025, I received an email stating that SmartScription would be discontinued. It said the subscription would run until its end, but not be renewed or extended – and as a “special gift,” I’d receive a free permanent VEGAS Pro 23 license.

But on October 21st, the subscription renewed anyway, and 600€ was charged via PayPal, even though:

- SmartScription was supposed to be discontinued

- VEGAS Effects / Image (which were part of it) are basically dead

- and now I’ve apparently been downgraded to a regular VEGAS Pro Suite 2-year-plan – at double the price?

What I first thought was just an oversight is now starting to feel like a rip-off, especially given the complete silence from support.

Has anyone else had this happen with SmartScription or waited this long for a support reply?
Any advice on how to proceed?

Thanks in advance.