The Burning Issue, Part 2

PaulO wrote on 12/23/2002, 5:31 PM
You might be interested to learn of the result of a test I performed in an attempt to track down the problem I am experiencing when burning discs with CDA5 (DMA on, W98SE, 800MHz P3, BX chipset, Plextor 2410 ATAPI writer). The problem, you may recall, is that I experience a lock-up of the burner a short period into the burn, typically before 20% completion. 7 other software suites which incorporate CD writing work on my system flawlessly. Anyway, to business.

I reduced the burning speed to 4× and guess what? CDA5 still locks-up in the same ungracious manner a similar amount into the burn. Now there is no way that a system of this type could be accused of being unable to cope with the 'rigors' of a 4× burn so please, Sonic Foundry, could we please start a serious and scientific attempt to track down the reason that causes CDA5 and CDA5 alone to have problems burning discs on my machine, when every other burning program works just fine.

Thank you.

Comments

Geoff_Wood wrote on 12/23/2002, 11:28 PM
Is it actually locking up, or just failing to update the progress meter (try waiting) ? Have you contacted tech support ?

geoff
PaulO wrote on 12/24/2002, 5:48 AM
>Is it actually locking up, or just failing to update the progress meter

The former. All hard disk activity serving the write-buffer ceases, and the regular flashing of the burner's LED (which signifies writing) ceases too. No error message.

Ironically, the time-remaining estimate does its best to keep track; it increases ad infinitum so this implies that CDA is at the very least aware that the burn is not progressing.

Pressing 'cancel' within CDA illicits the message 'waiting for burner to respond' or words to that effect, but nothing more happens.

Clearly, the burner is somehow being put into a very odd condition. CDA is not crashing as such, but appears to be in an infinite loop waiting for a burner-driven event that never happens.

Do you think that making formal contact with tech. support will produce a more useful response than has been achieved here?
MyST wrote on 12/24/2002, 6:28 AM
"The Sonic Foundry Discussion Forums are peer support areas where you can share tips and advice with other Sonic Foundry product users. We monitor these boards periodically. However, if you require immediate technical support, please choose from the options on our Support Home Page."

Copied from the forum main page. So, yeah, I'd suggest you give them a call. I've always found their tech support very helpful.


drbam wrote on 12/24/2002, 10:42 AM
<<Do you think that making formal contact with tech. support will produce a more useful response than has been achieved here?>>

Absolutely! I've always had very helpful and timely responses from SoFo tech support.

drbam