Reason #1
I experienced a crash when trying to reverse the audio of a QT video. I wrote to support with the details of the exception. After entering all of my system specifics, which are in my account anyway, I got a response telling me to:
- uninstall everything
- back up my plug-in presets because I'm gonna lose them all
- back up and then delete the registry information (and get an administrator to help if I'm not comfortable with that... what administrator? )
- then reinstall all of my Sony apps.
I then informed Sony that my installation was only a month old, on a new box and that this was a little much to just "try" for a crash that was accompanied by diagnostic code. I asked for a more pointed approach to solve my problem. Here's what I got:
"Thank you for replying. I request you to please attach the a small part of the file which is causing this error and we will be glad to assist you.
If you have follow up questions or need further assistance with this issue, please update this incident.
Have a great day.
Sincerely,
Krishna R."
I don't even know what that means. Was this person talking about project files, source files, events? No idea. When a "support" rep doesn't even use the appropriate term for elements in the software, you can start the countdown.
Having already written three messages, I decided to cut my losses. In my final communication, I asked that this person pass the incident along to someone higher up who could communicate more effectively and might be interested in helping me out. After two days, there was no help to be had from Sony support.
Pathetic, for all the money I've spent on their products.
Reason #2
PhotoGo. How 'bout "Professional Software Status and Reputation, Go"?
SMS is just exasperating. I love using Vegas. I like it better than anything out there and I'm in the same place as so many other users, defending it to everyone else. Why is it that I dig this app more than Sony does? I think I should stop.
I've said it before. Wasn't Sonic Foundry so cool? My days are numbered.
I experienced a crash when trying to reverse the audio of a QT video. I wrote to support with the details of the exception. After entering all of my system specifics, which are in my account anyway, I got a response telling me to:
- uninstall everything
- back up my plug-in presets because I'm gonna lose them all
- back up and then delete the registry information (and get an administrator to help if I'm not comfortable with that... what administrator? )
- then reinstall all of my Sony apps.
I then informed Sony that my installation was only a month old, on a new box and that this was a little much to just "try" for a crash that was accompanied by diagnostic code. I asked for a more pointed approach to solve my problem. Here's what I got:
"Thank you for replying. I request you to please attach the a small part of the file which is causing this error and we will be glad to assist you.
If you have follow up questions or need further assistance with this issue, please update this incident.
Have a great day.
Sincerely,
Krishna R."
I don't even know what that means. Was this person talking about project files, source files, events? No idea. When a "support" rep doesn't even use the appropriate term for elements in the software, you can start the countdown.
Having already written three messages, I decided to cut my losses. In my final communication, I asked that this person pass the incident along to someone higher up who could communicate more effectively and might be interested in helping me out. After two days, there was no help to be had from Sony support.
Pathetic, for all the money I've spent on their products.
Reason #2
PhotoGo. How 'bout "Professional Software Status and Reputation, Go"?
SMS is just exasperating. I love using Vegas. I like it better than anything out there and I'm in the same place as so many other users, defending it to everyone else. Why is it that I dig this app more than Sony does? I think I should stop.
I've said it before. Wasn't Sonic Foundry so cool? My days are numbered.