Unable to email tech support

nelper wrote on 6/28/2011, 3:47 PM

My question is about vegas ms 9.0. I tried for most of an hour to email tech support, but always get an unspecified error message.

Any hints?

Comments

MSmart wrote on 6/28/2011, 4:22 PM

Use a different browser?

Kimberly wrote on 7/6/2011, 10:48 PM

Are you accessing the Tech Support via the My Account/My Support menu? From there you enter your password, fill out the form, describe your problem, etc.

But there is a time limit on how long you can stay in that template. It seems like it times out after about 10 minutes. I often compose my message to Tech Support offline in Word and then cut and paste it into the email to Tech Support. Otherwise I end up timing out and I must start again.