Unable to register plugins, day two

Sod wrote on 6/19/2003, 7:35 PM

I purchased Vegas and would like to render as MPEG 2. I understand I need to register but for some reason I get an error even though my intenet connection is fine. I've sent emails to sonic but as of yet no reply. I am unable to call during the day, is there any other way to register?

Comments

BillyBoy wrote on 6/19/2003, 7:39 PM

Its the one thing that drives me NUTS with SoFo. Their registration scheme. Boy, do I know how you feel. Your best bet is to call Customer Service. Maybe somebody from SoFo will see this. <wink>

Sod wrote on 6/19/2003, 8:00 PM

Also unable to register plug-ins on website, says serial not valid (even though I pasted it directly from product)

JJKizak wrote on 6/19/2003, 8:19 PM

Sometimes there are issues with "1" being changed by E mail tansmission to "l"
or vice- versa. Try changing the numbers or letters if you have a "1" or "l".

JJK

mark2929 wrote on 6/20/2003, 8:56 AM

JJKizak- This may be daft but could it be that you have reinstalled vegas and when you first bought your plugins where using a lower vegas perhaps 3 If that were the case you would need to reinstall the lesser version and install plugins which would automatically be registered with your higher version then you could uninstall your lower version.
I know I know it sounds daft but sometimes its the simple things

JJKizak wrote on 6/20/2003, 11:17 AM

I think you mean Sod. But I did have a problem such as I described with
serial numbers.

mark2929 wrote on 6/20/2003, 11:51 AM

I mean Sod sorry JJKizak I know them pesky i and l and I and Ls can be a right problem specially if you have both why cant they just not use em in serial numbers