Cin,

What is making it crash?

Yes jonski, that is exactly the one!
'What is making it crash?' If I knew that, I would reside in the Heavens ;) Mark, this thing has never worked since the first time I opened it. I still have VMS 9.0b Platinum Pro installed on my computer and am not sure if that is the problem or not, but I have had other versions on my XP machine before, and that never hurt a thing, but now I have Win 7. The very first thing I did was try and see how the 'Slide Show' feature worked with a few .jpg photos.......Crash! Tried .png pics...........Crash! I gave my blood pressure a rest and tried to open some recent HD footage and I get a message saying 'video and audio attributes could not be determined.XVID' Thank you for asking. Cin

Hi Cin, sorry to hear of all your troubles. Do you have 32-bit or 64-bit Win7?

Either way, have you seen this thread:

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?MessageID=697083

I hope it helps. It it hasn't worked from the get go, maybe reinstalling it is necessary. Your Win7 PC..... did the PC come with it or did you upgrade from XP? It kind of sounds like you upgraded. I'm not sure if that makes a difference though.

Have you contacted Tech Support?

Hi, everyone:
I have VMS 6, DVDA3 (ancient, I know) that I use with Windows 7, 64 bit, on my new HP Pavilion Elite HPE computer with AMD Phenom II x4 processor, 8GB of RAM and have no trouble making videos (slide show with photos and video segments). I have been considering upgrading to VMS 10 also....but I'll try the trial version first and report on how it performs with my system.

I have a question for those of you that are having problems with W7, 64 bit.
Did you "upgrade" to W7 ...over other windows versions?"......or did you W7 come installed on a new computer? I've read that "upgrades" have caused many problem compared to full new installs. I have a friend that finally gave up trying to "upgrade" and went back to WXP.


Good luck

lcdrdan

lcdrdan - You may want to start a new thread. You might get more attention & responses that way.

Cin,

So let's forget about the slideshow for a moment since it is a new feature (but did you ever try the reduced resolution trick for the pix?) and consider the video. Is it the same computet that went from Xp to Win 7? Presumably this is video that can still be opened up in VMS 9? Can it still be opened in VMS9? If not, you may need to reinstall the appropriate codec. If it des play in VMS 9, but not 10, since it is so easy, I would suggest an uninstll, make sure there are no remaining VMS10 folders and no further registry lines and then reinstall. I think Sony has reinstall procedires listed in the KB to help out.

The fact that mulitple features aren't working usually suggests that the install didn't go smoothly. But still worth checking into the easy questions first.

Thank you MSmart for the reply and link. I will take a look at it, but it seems like it might be a little too techy for me, but I will try. I bought a brand new computer with Windows 7 Home Premium 64 already installed on it. It is supposed to be really good, cost like it is! ;) so here is the specs on it: Toshiba X505, Intel Core i7, 1.60 GHz, 6 GB of RAM, Graphics card NVIDIA GeForce GTS 360M. Thank you Mark again for your help, I now want to shoot the computer or myself! ;O No, now my VMS 9 doesn't see the audio or video either, but the Windows viewer does and so does the Corel Movie Maker program that came on my new computer does :/ Also, I keep getting a message that I never got on V9 before, and I have always got on V10, 'Do you want to associate .vf files with this program?' I keep checking 'Yes', but they keep asking. Someone asked if I contacted Support?..................You keep that sense of humor, it will serve you well ;) Yeah, about a week ago, and the silence is deafening!!! Thank you again. Cin

]Also, I keep getting a message that I never got on V9 before, and I have always got on V10, 'Do you want to associate .vf files with this program?' I keep checking 'Yes', but they keep asking.

OK - When you install V10, it wants to be the default program for .vf project files. When it does that, it takes that away from VMS 9. You can turn off the message (not an issue, BTW) by unchecking "check project file associaions at startup in V9). So, that should square away that message.

Am I right in thinking that VMS9 was working just fine with this footage on the new i7? But VMS10 doesn't seem to work well with it?

If so, do you want to upload a clip somewhere? I am happy to test it in my setup. Another alternative is run MediaInfo and at least see what the file is. Yet another option is to uninstall/reinstall VMS.

Thanks for all the help Mark. First, I did as you suggested and that fixed the 'file association' problem. Second, I downloaded Mediainfo and found that helpful. I did more research on the board and downloaded klite codecs and that fixed the viewing/editting problem :) Slideshow still crashes the program, but maybe that will be addressed in a patch. I will get started on my first project on this computer with VMS 10 and see how it goes. Thanks again for the help. Cin

Glad t osee you got started. Had a feeling it might have been a codec issue.

I tried slideshow. Worked on 10 pix from a 6 MP Panasonic and 10 pix 14 MP Sony. How many pictures, what resolution and what settings are you using for slideshow?

Hi Mark, I tried with 41 10MP .jpg and got the 'Not Responding' message. Then tried with only 4 pics, same thing, then tried 4 tiny .png pics, and again no go. I left the settings at default..........:/ I know Sony doesn't like large photos, but someday they need to put on their big company panties and step up to the plate and deal with it like most other programs. Also, I worked on my video, but it previews like garbage (slow and black frames everywhere even with preview set to draft-auto. Here is what MediaInfo says:General
Cam\CLIP0002.AVI
Format : AVI
Format/Info : Audio Video Interleave
File size : 341 MiB
Duration : 14mn 57s
Overall bit rate : 3 182 Kbps

Video
ID : 0
Format : MPEG-4 Visual
Format profile : Advanced Simple@L5
Format settings, BVOP : Yes
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (MPEG)
Codec ID : XVID
Codec ID/Hint : XviD
Duration : 14mn 57s
Bit rate : 3 107 Kbps
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 3:2
Frame rate : 30.000 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.300
Stream size : 332 MiB (98%)
Writing library : Zoran

Audio
ID : 1
Format : MPEG Audio
Format version : Version 1
Format profile : Layer 2
Codec ID : 50
Duration : 14mn 57s
Bit rate mode : Constant
Bit rate : 64.0 Kbps
Channel(s) : 1 channel
Sampling rate : 32.0 KHz
Stream size : 6.85 MiB (2%)
Alignment : Aligned on interleaves
Interleave, duration : 36 ms (1.08 video frame)
I am going to look more closely at MSmarts link, and see if I'm smart enough to understand and follow along. Thanks again. Cin

Edit: Every one here knows what a fan I am of VMS, but I have to go with the 'what a piece of crap' on this one. I just tried the same clip in 9 and it previews like butter........... :/ Guess I will stay with 9 until (if) Sony decides to fix this thing. 50 bucks down the drain.......

Hi OhMy - sorry to hear about the problems you have.

As I have just downloaded the trial VMSP 10 for test of the deshaking feature I decided to try something like what you do to see if it gives problems here:

1) threw 100 .jpg pictures 2592x1944 (3-5 MB each) onto the timeline: no problems. Took few seconds and then they were ready.

2) added some 4912x1080 .jpg's too: no problem. (sorry I do not have bigger .jpg's)

3) added some .mp4 (codec MPEG-4 progressive about 9 Mbps) too: they play at full speed and with some 20 percent CPU usage here.

Thought I could contribute to help solving your problems if I could recreate the same errors - but as you see above everything just works perfectly here (Win 7 Ultimate 64 bit)....

if we just look at Slideshow for a moment, both Ritsmer and I have tries to replicate, but couldn't. Have you tried uninstalling and resinstalling VMS? It might just be a bad install.

Thank you, thank you, thank you, thank you, thank you, thank you, thank you, Ooops, did I say Thank You!!! Thank you ritsmer for taking the time to help try and figure that out for me along with MSmart and Mark. I reinstalled on everyones advice (not believing that would help, but out of options) and never having had a program that 'sort of' installs, and low and behold, it works! :) Thanks for not giving up on me and my problem, well at least this one (some would be beyond anyone) ;) Cin

Yeah Cin!

Glad to hear it works now. I think MSmart and I come from the same NLE background. In their "Studio", installation would take forever and then frequently get corrupted when the app was unstable. With VMS, un/installation is relatively easy. Happy to hear it is all straightened out.

Sony, I hate you, I hate you, I hate you, I hate you, I hate you, I hate you. Ooops, did I forget to say 'I hate you?' Yes, slide show now works, but all I did was drag and drop my 1 video clip onto the timeline and CRASH! Shut it down for the rest of the day, tried it this morning and it made it to the timeline, but now previews in 'slow motion' with black frames everywhere! Version 9 plays smooth as could be! Sony, I didn't sign up to be a Beta Tester for a reason!(to prove my point, wait till you see the size of the patch/update that Sony releases, if they bother, to fix this beauty. Finally got a response from Sony on the whole situation, I will post it so it might be of help to others, but in the mean time, I am back to 9. "Hi Cindy,

Thank you for contacting Sony Creative Software.

As a troubleshooting step, lets have you disable background and start up processes

while troubleshooting the issue you are experiencing.

Press Ctrl+Alt+Del at the same time and you will see a list of the programs currently

running (some users will have to hit the "Task Manager" button). Move over to the

Processes Tab and click the "Image Name" heading at the top left of this window to

view these items in alphabetical order. Close everything showing on that list except for

the items listed below. To end a process, highlight it and click the End Process button at

the bottom of the window.

End every process except for:

alg.exe
ccmexec.exe
csrss.exe
explorer.exe
lsass.exe
MsPMSPSv.exe
services.exe
smss.exe
spoolsv.exe
svchost.exe (there may be more than one of these, you can leave them all running)
System Idle Process
System
taskmgr.exe
winlogon.exe
wmiprvse.exe

You may have other Users logged into the system and displayed on this list, but make

sure you log them off and close down their processes as well.
Please disable Startup applications and Background Services. To disable these items

from starting, you can go to the Start menu and select Run. Then type msconfig into the

field provided and press Enter or OK. In Windows Vista, there is a field at the bottom of

the Start menu that you can type directly into.

Open the Startup tab, press the “Disable All” button and then Apply. Then go into the

Services Tab, check the box next to “Hide All Microsoft Services” at the bottom of the

window and choose Disable All. Then press Apply and OK and reboot the computer.

** Note: This measure is for testing purposes. If you are disabling these services, none of

these services are critical for your computer to start or function. We recommend this

troubleshooting step to remove as many variables from the problem as possible; though

you may also be disabling desired services like anti-virus or portable device recognition

services like iPod Service, etc. If this solves your issue, you may want to repeat the steps

above to open the MSCONFIG dialog so that you can re-enable most of these services. You

may want to spend some time re-enabling these one at a time until you find the culprit.

Most likely there are just one or two services that are causing the conflict.

If you still have a follow-up question on this particular incident, please feel free to

update it. If you have a completely different question, please create a new incident.

Thanks, Cin

Cin,

Sorry to hear that.

They seem to think it is a service or background process which is conflicting with VMS.

Can you try a clip of a different type (different format)? Or another clip of the same format? What happens then?

Damn Mark, you sure are persistant..............and I'm thankful for it :) Here is the deal, I am doing a demo DVD for some guys who used to open for Dokken, Warrant, Motley Crue (don't feel bad, never heard of them either!). The video I have been struggling with came from a borrowed 'mini cam' thing that we mounted on one of the players head to show the audience and such. I used MediaInfo and posted that as per your suggestion. What bothers me the most is how it plays fine in 9, but blows up my machine in 10! :/ My personal cameras shoot in .m2t format, so I took your advice and imported some of that and it seems to be just fine. I'm under a timeline for them, so I guess I will just have to scrap the 'head cam' footage until another time (just as well I suppose, as apparently he spends quiet a bit of time just looking at breasts in the audience! ;O Thanks again for everything. Cin

OhMyGosh, I hope you're joking "(don't feel bad, never heard of them either!)"
Dokken, Warrant and Motley Crue, I've seen them all, plus a whole gazillion of others.
Hence, my Username.

Cin,

Try reading through the following threads and seeing if this works -
- disabling the background rendering and installing additional codecs.
http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=12&MessageID=717418

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=12&MessageID=716348

Failing that, the surefire way to get the footage and use it in VMS10 would be to convert the XVid footage to mpeg since it will end up as that format on the product DVD anyway. You can probably use freeware such as Super (erightsoft) or other video converting apps to do the job. VMS should have no trouble with the mpg. Otherwise, you are back to V9 (for now).

As Cin says, you're sure persistant, but that's a good thing.

Noooooooooooooooooo, don't say the P word!! Argh!

MSmart - I figured you would know what I was talking about with my roundabout description.

Cin - See here re: Lack of official support for DivX or xvid.
http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std_adp.php?p_faqid=61