URGENT: Cannot upgrade from Acid Pro to Vegas Pro 23 Suite

Santana wrote on 12/5/2025, 7:06 AM

I originally posted this on the Magix forum.

I submitted a ticket to Magix l think on Sunday 30 November 2025, because throughout the weekend I had been trying to upgrade / crossgrade to from ACID Pro 7 to the full Vegas Pro 23 Studio suite.

The ticket went to Magix by default l think, not through my own choosing. But now it appears it should have gone to Vegas not Magix?

My ACID Pro 7 serial, repeatedly input, with and without hyphens, was being rejected - despite being already registered on my account.

The product l purchased is a genuine product and l've had it for years. It seems that the upgrade route is not being honored? Is it just a cyber week thing?

With the week of discounts now drawing to a close, and the projected timeframe of a few days for a response now passed, I worry that I shall miss the window of opportunity to upgrade at Cyber week's prices.

Please can somebody from only the Vegas / Magix team advise me? Apologies but I don't want to make this into a user-to-user discussion.

Comments

J-Toresen wrote on 12/5/2025, 8:38 AM

You cannot upgrade from Acid to Vegas Pro.

Santana wrote on 12/5/2025, 8:48 AM

Hello, please understand:

I do not want merely to upgrade from Acid to Vegas Pro.

I clearly said Vegas Pro 23 Suite. This is a bundle including Acid Pro and Sound Forge.

I clearly also said upgrade / crossgrade.

Please, friend, only reply to me if you are an employee of the company. I clearly said: Please can somebody from only the Vegas / Magix team advise me? Apologies but I don't want to make this into a user-to-user discussion.

 

 

Does anybody know the upgrade rules for Vegas Pro Suite?

 

 

DMT3 wrote on 12/5/2025, 8:49 AM

This is a user forum, if you do not want user feedback, do not post. Contact Magix directly.

Bofus wrote on 12/5/2025, 8:51 AM

There is no cross grade from Acid Pro to Vegas Pro Suite.

J-Toresen wrote on 12/5/2025, 10:35 AM

Soudforge Pro, Acid Pro, Vintage Effects Suite, Studio Box Mk 11 are extras that comes width the Suite. And you cannot upgrade from Vintage Effects Suite, or Sound Forge or Acid to the Suite. It's as simple as that. You  need a license for an earlier version of Vegas to upgrade to Vegas Pro or Vegas Pro Suite 23. 

VEGASDerek wrote on 12/5/2025, 10:42 AM

Officially...from an employee of Vegas Creative Software (me)...

There is no crossgrade offer from Acid Pro to Vegas Pro.

Also, this is a user-to-user forum...in the future, if you want to contact Vegas Creative Software employees, you need to make a support ticket. I will chime in on these forums from time to time, but this forum is not official Vegas support, just users trying to help each other out. @Santana, please do not scold other users who are trying to help you out.

Santana wrote on 12/5/2025, 11:12 AM

Derek, please do not talk down to me unnecessarily. I don't care if you are Darth Vader. I was polite enough and l requested only official responses due to anticipation of crosstalk and regulars offloading.

You have 100% lost the prospect of me buying Vegas Pro now, if anything l will just upgrade Acid. If that.

So, your shitty reply has cost you over £100. By all means, play to the audience and get thanks and likes. It will never be worth £100 even if you earn that much in an hour (you don't, and you're likely going bust, guess why ... mismanagement).

 

By the way another rule: only talk to people the way you would in person. Believe me you would not talk like that to me in person.