V17 crash, now stuck on taskbar?

al-schlafli wrote on 10/23/2019, 2:23 PM

Long time user of Vegas, with not too many problems. I had started a new project, and was experimenting with picture in picture, and Vegas Pro locked up. (Windows 10 V. 1903). I did a CTRL-ALT-DEL, task manager, and ended Vegas Pro.

Now when I start Vegas Pro, I see the window initializing Vegas Pro, then an icon appears on the taskbar. I cannot RESTORE the window, maximize the window, nothing at this point! I'm only an hour into this project so am willing to delete some files if necessary. This is a NEW install on a new computer running Windows 10

Suggestions?

Thanks

Al

Comments

j-v wrote on 10/23/2019, 3:16 PM

Start Vegas through the Desktop startpic and hold Ctrl-Shift of your keyboard. Choose to "Delete all cached application data".
That resets Vegas to its initial installation.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
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al-schlafli wrote on 10/24/2019, 7:52 AM

The solution was somewhat embarassing - the application was showing up on a second monitor. The second monitor was displaying video from a second computer. I optioned the second monitor back to the Vegas computer, and ta-dah(!) there it was!!