Until now, I was a big fan of Vegas 7 and all other Sony Mediasoftware products, but this experience with customer support made me really upset:
my original message to customer support:
Hi,
I have a very wired problem with V7 droping m2t files directly to timeline.
While editing, all works well. Now I save the project, and reopen it. There are some events replaced by red thumbnails on the timeline. If I play these regions, the output is black for these events. If now I delete one of the concerned event, save and reopen my project, the event after it (which was displayed correctly before) shows a red thumbnail on the timeline and so on.
I have 3 other machines used only for network rendering (I am using more than 3 machines for rendering as I have 2 Vegas 7 licenses). I tried opening the project on all these machines, and always the some problems. These machines have only a windows xp, vegas 7 and connecthd 3.22 installed.
In the meantime, I edit using native m2t files for preview speed. After that, I am using cineform to convert the m2t files, and I replace the m2t files on the timeline by the cineform files prior to rendering, as this is the only way to get rendering working.
Program versions:
Vegas: 7.0b
Cineform ConnectHD: 3.22
Windows: XP SP2 PRO
Machines:
Pentium IV 3.2 Ghz HT with 1Gbyte RAM,
Pentium IV 3.06 Ghz 64bit Non-HT with 512Mbyte RAM (running 32bit Windows XP),
Pentium IV 2.96 Ghz HT with 512Mbyte RAM
Pentium IV 2.6 Ghz HT with 512Mbyte RAM
The m2t files are PAL Cineframe 25 files captured from the HDR-FX1E.
I hope a solution for this can be found.
If you need more information, don't hesitate to contact me.
Apart of this problem, I have to tell that I am very pleased with Vegas 7. Really good work.
Thanks in advance
Bye,
David Arendt
one week later:
Customer support tells me to reinstall Vegas 7.0b. Since there is the same problem on 4 different machines that should already be tested, so I replied this to them.
a few days later:
Customer support suggest to use Cineform instead of native m2t editing for better editing performance. Apart from that no one really seems to be interested in looking into the issue. Seems to be simpler for them to avoid the issue.
Well I thought one of the main features of Vegas 7 was previewing m2t at realtime, and so on my system m2t previews are in realtime, Cineform previews only 12 fps. Cineform performance was faster on Vegas 6.
The main reason for me for buying Vegas 7 was native m2t editing.
So the question I ask to myself: Why have I bought 2 licenses for Vegas 7.
Well it seems that the only hope is that this problem will be fixed by accident in a future release.
my original message to customer support:
Hi,
I have a very wired problem with V7 droping m2t files directly to timeline.
While editing, all works well. Now I save the project, and reopen it. There are some events replaced by red thumbnails on the timeline. If I play these regions, the output is black for these events. If now I delete one of the concerned event, save and reopen my project, the event after it (which was displayed correctly before) shows a red thumbnail on the timeline and so on.
I have 3 other machines used only for network rendering (I am using more than 3 machines for rendering as I have 2 Vegas 7 licenses). I tried opening the project on all these machines, and always the some problems. These machines have only a windows xp, vegas 7 and connecthd 3.22 installed.
In the meantime, I edit using native m2t files for preview speed. After that, I am using cineform to convert the m2t files, and I replace the m2t files on the timeline by the cineform files prior to rendering, as this is the only way to get rendering working.
Program versions:
Vegas: 7.0b
Cineform ConnectHD: 3.22
Windows: XP SP2 PRO
Machines:
Pentium IV 3.2 Ghz HT with 1Gbyte RAM,
Pentium IV 3.06 Ghz 64bit Non-HT with 512Mbyte RAM (running 32bit Windows XP),
Pentium IV 2.96 Ghz HT with 512Mbyte RAM
Pentium IV 2.6 Ghz HT with 512Mbyte RAM
The m2t files are PAL Cineframe 25 files captured from the HDR-FX1E.
I hope a solution for this can be found.
If you need more information, don't hesitate to contact me.
Apart of this problem, I have to tell that I am very pleased with Vegas 7. Really good work.
Thanks in advance
Bye,
David Arendt
one week later:
Customer support tells me to reinstall Vegas 7.0b. Since there is the same problem on 4 different machines that should already be tested, so I replied this to them.
a few days later:
Customer support suggest to use Cineform instead of native m2t editing for better editing performance. Apart from that no one really seems to be interested in looking into the issue. Seems to be simpler for them to avoid the issue.
Well I thought one of the main features of Vegas 7 was previewing m2t at realtime, and so on my system m2t previews are in realtime, Cineform previews only 12 fps. Cineform performance was faster on Vegas 6.
The main reason for me for buying Vegas 7 was native m2t editing.
So the question I ask to myself: Why have I bought 2 licenses for Vegas 7.
Well it seems that the only hope is that this problem will be fixed by accident in a future release.