Vegas 13 Crashes on startup, fresh Win 8.1 system

tim914 wrote on 4/28/2014, 3:02 PM
I've just assembled a fresh Windows 8.1 Xeon system to test Vegas 13. 16GB, Nvidia GTX 640 w/2GB, Samsung SSD secondary disk.

Every time I try to start Vegas, I get to the progress message about "Creating file I/O manager" and it crashes after pausing for around 30 seconds. The problem info is very limited as being an "Unmanaged Exception".

While I've submitted the "Problem Report", is there anything I should specifically be looking for on the system?

I did download and install "Movie Maker 13" and it starts and runs.

Tim

Comments

ChrisDolan (SCS) wrote on 4/28/2014, 3:25 PM
Tim,
See the sticky on the top of the forum about the likely cause of this Win8 crash, with several immediate workarounds. A new Vegas 13 which minimizes this problem will be coming very soon.
Chris
tim914 wrote on 4/28/2014, 4:09 PM
Hi Chris,

From what I can see, I don't have any of he listed plugins unless they are installed with the base Vegas Pro installer package (this is a very fresh Win 8.1 system). Or, have I missed a Sticky?

Tim
ChrisDolan (SCS) wrote on 4/28/2014, 4:16 PM
Ahh, sorry, I missed the word "fresh" in your initial post... Could you please trigger the crash again and put my name "Chris Dolan" and "tim914" in the message part of the problem report? Then I can look for it when it hits our database a few minutes later (the error reports are otherwise anonymized).
tim914 wrote on 4/28/2014, 4:21 PM
Done - should be in your hands.
ChrisDolan (SCS) wrote on 4/29/2014, 9:43 AM
Received. The crash is in this file:

C:\Program Files (x86)\Blackmagic Design\Blackmagic Desktop Video\BMDCodecMJPG64.dll

It's likely this is caused by the exact same Win8 64-bit randomization issue that's been causing startup crashes for so many other people. But I haven't seen this exact one before.

Possible workarounds (none of them are great):
1) wait a couple of days for an update to VP13 which has a workaround for the Win8 change
2) uninstall the BlackMagic codec
3) disable the aviplug.dll from Vegas (temporarily rename that folder or edit the fio2007-config file)
4) use Win7

In the meantime I'll reach out to BlackMagic to see if this is a 64-bit bug in their DLL and if so whether they have an update already or if they can spin one quickly.

Thanks for your cooperation. Tracking down crashes like this helps all future users.
atodzia wrote on 4/29/2014, 7:07 PM
Same here. New install earlier today and just upgraded to build 310. Still getting crashes on start up. Have yet to see a work space window. Have sent in dumps using the window that pops up.