vegas 14 pro x64 cannot see external raid array

Au_ wrote on 6/26/2017, 8:52 AM

trying this again, hopefully this will actually post this time:

i just updated to vegas 14 pro x64.

trying to load my last .veg file [from vegas 13 pro x64], and vegas 14 pro x64 gave me two weird messages:

first, that quicktime was not installed [it is- latest pro version!

and second, it was unable to see any of my files for my edit project. they live on an external raid array.

so i chose to do the 'replace with files from a different location' option, and strangely enough, i discovered that they are all exactly where they should be.

so:

vegas couldn't load them, BUT it did let me manually dig them up.

this does not make any sense at all...

considering that there are hundreds of files, and the program's system for replacing them is limited to manually replacing them one by one, it will take many hours to restore my edit project.

ignoring the weird problem with vegas telling me i have no quicktime support when i do, just why is it that vegas cannot see my external raid array?

it 'can' see it to allow me to replace them from a 'different' location [actually THE location, the exact ones it is trying to load, the path it displays as 'not working' is correct]

- but if it can see the raid array to let me replace them manually, why then doesn't it see the raid array to just load them in the first place? why this bewildering behaviour?

lastly, does anybody from vegas tech support monitor this forum? since magix took over vegas, support does not operate as it once did and i am very concerned about this problem.

Comments

fr0sty wrote on 6/27/2017, 5:22 PM

When vegas loses track of my clips in a project, and I point it to one of them, it tells me it found other clips in that location that match the media it was looking for and asks me if I want it to automatically load them. There is no need to manually replace each clip.

VEGAS_EricD wrote on 6/28/2017, 2:43 PM

If any of the file path information is different from when the project was last saved compared to when the project is opened again, the error message you are seeing will appear indicating VEGAS is unable to locate the files. After reloading the files and saving the project again, when you close the project and re-open it again, does the project load correctly?

Au_ wrote on 7/4/2017, 5:52 PM

sorry but I need to rephrase my original query in case it was not clear:

the original files were not moved. their file paths remain precisely exactly the same as they were previously when the project was last opened in the previous version of vegas. YET the new version of vegas was unable to find them, and was unable to permit me to 'set a new filepath location' [in this case, the exact same one] when it could not find them. the 'new' filepath location and their original filepath locations were the same.

thusly, I surmise vegas was unable to 'see' the raid array.

YET I was able to navigate to it to find and verify that the files, their file names, their locations, were exactly as they always were.

nothing changed except the vegas update

Au_ wrote on 9/16/2017, 9:29 AM

still waiting for tech support to help with this. I have been unable to work in my project since upgrading to vegas pro v14.

vegas pro v14 also tells me I have no quicktime when I have always had quicktime pro, and even after re installing, it still tells me I have no quicktime installed.but this update cannot find my files, despite them sitting right where they have always been, andno, vegas pro v14 does NOT give me the option to do this:

"When vegas loses track of my clips in a project, and I point it to one of them, it tells me it found other clips in that location that match the media it was looking for and asks me if I want it to automatically load them. There is no need to manually replace each clip."

PREVIOUS versions of vegas pro did that.

v14 does not. I have had vegas pro for a great many years, and I noticed that feature was curiously missing when I tried opening my project.