Vegas 19 continually crashing, unusable, but 13 stable same PC?

Vincent-Brice wrote on 5/29/2022, 12:51 PM

Vegas 13 has worked perfectly for me for years, first on an i7 and then when I changed my PC to an AMD Ryzen 9, still perfect. I upgraded to windows 11 and good old 13 still ran beautifully. I then added a GoPro Hero 10 to my camera bag and needed HEVC support so I upgraded to version 19. 19 crashes continually to the point that it is unusable. I decided to do a clean install of windows and reload Vegas 19 so there were no remnants of 13, but no difference, constant "not responding". So, I had to reinstall 13 but I did it without uninstalling 19 because I needed to convert the HEVC GoPro files to something 13 could handle, but I got a surprise, I could now drop the original HEVC files straight onto the 13 timeline and they play perfect! All is well for me now, I can use 13, but I'd still love to know why for me 19 is so unstable and yet 13 is so stable on the same PC? I'm obviously missing out on new features, and although it's just personal family and travel videos for myself, I still may find them useful. So, if anyone could help, I'd really appreciate it. Many Thanks, Vince

Specs:

B550 Aorus Pro V2 MB

AMD Ryzen 9 3900x

32GB ram (Corsair Vengeance 3200 Mhz)

Corsair Force MP600 Windows drive and a couple of Samsung sata EVO ssd's for data and video storage.

Radeon RX 5500 XT GPU

Windows 11 Pro, 21H2, 22000.708

Video comes from, mainly, Lumix G80/85 4K

Mavic mini, 2.7K

and now GoPro Hero 10 4K

all filmed at 25fps and edited on a 1080 25fps timeline which is the final render. (Incidentally, I use a Contour ShuttleXpress, if that makes any difference.)

Comments

j-v wrote on 5/29/2022, 1:07 PM

Can you show us a screenshot of the settings at Options/Preferences/File I/O?

Vincent-Brice wrote on 5/29/2022, 1:27 PM

j-v wrote on 5/29/2022, 1:40 PM

Through rereading your question I see now that those GOPro files are not your problem which I first thought.
It's the instability of VPro 19.
Which build of the program do you use?
Can you give a screenshot of Help/ Check for Driver Updates when it is open?

Former user wrote on 5/29/2022, 2:47 PM

@Vincent-Brice Hi, would you be willing to share one of those 4k GoPro 10 files on Google Drive pls.

Partly to try for you & your issues, & partly because i've been considering upgrading my old Hero 4 for while now,

Vincent-Brice wrote on 5/29/2022, 4:16 PM

Through rereading your question I see now that those GOPro files are not your problem which I first thought.
It's the instability of VPro 19.
Which build of the program do you use?
Can you give a screenshot of Help/ Check for Driver Updates when it is open?

Version 19.0 (Build 550) and I already have the latest recommended GPU driver installed

j-v wrote on 5/29/2022, 4:30 PM

Thanks for the picture.
Unfortunately I don't know anything about Radeon stuff, but VegasPro recommends downloading and installing another driver. Maybe someone else can say something useful about that

RogerS wrote on 5/29/2022, 4:38 PM

When you click on driver type is there a choice other than Adrenaline? The Pro/Enterprise driver is the recommended one.

The difference between 13 and 19 is that 19 uses the GPU to decode media. Sometimes this doesn't work as well as you'd hope. Did you uncheck legacy HEVC in file i/o and see if that's any better with your system?

Vincent-Brice wrote on 5/30/2022, 7:56 AM

@Vincent-Brice Hi, would you be willing to share one of those 4k GoPro 10 files on Google Drive pls.

Partly to try for you & your issues, & partly because i've been considering upgrading my old Hero 4 for while now,

@Former user

https://1drv.ms/v/s!AiKR8DL4bKWahaA7aE2IpI9sCiNEzg?e=cMw0EC

Vincent-Brice wrote on 5/30/2022, 8:00 AM

Thanks for the picture.
Unfortunately I don't know anything about Radeon stuff, but VegasPro recommends downloading and installing another driver. Maybe someone else can say something useful about that

It was telling me to install the one I already had, but I downloaded it and installed it again from the Vegas Driver Update window. Didn't make any difference.

Reyfox wrote on 5/30/2022, 8:36 AM

@Vincent-Brice I have a very similar computer spec'ed like yours. Difference in OS (I am using Win10) and graphics card (mine had 8GB RAM). I have the same graphics driver, 22.5.1.

I downloaded your file and it plays back fine with preview settings Best>Full without an issue, but it wasn't a GoPro 4K HEVC file. Possibly from your G85?? I've edited tons of G9 footage from 1080 50P to UHD 4K 50P 422 10bit with no issues,

Vincent-Brice wrote on 5/30/2022, 8:48 AM

@Vincent-Brice I have a very similar computer spec'ed like yours. Difference in OS (I am using Win10) and graphics card (mine had 8GB RAM). I have the same graphics driver, 22.5.1.

I downloaded your file and it plays back fine with preview settings Best>Full without an issue, but it wasn't a GoPro 4K HEVC file. Possibly from your G85??

It's definitely straight out of the GoPro (see pic). All the files play very smooth on my timeline, whether GoPro, Mavic or Lumix, but just working with any of them causes random crashes, as simple as cutting and moving or hitting the undo button.

j-v wrote on 5/30/2022, 8:50 AM

@Vincent-Brice Hi, would you be willing to share one of those 4k GoPro 10 files on Google Drive pls.

Partly to try for you & your issues, & partly because i've been considering upgrading my old Hero 4 for while now,

https://1drv.ms/v/s!AiKR8DL4bKWahaA7aE2IpI9sCiNEzg?e=cMw0EC

This file is not HEVC but AVC, see MediaInfo

The file plays without a problem in my VPro 19 at Preview Full/Best

Vincent-Brice wrote on 5/30/2022, 9:07 AM

@j-v @Reyfox Thanks so much for your time and help, and I sorry if my misinformation is beginning to blur the issue. (I've just checked the settings in the GoPro, and Video Compression is set to H.264+HEVC so I'm guessing it would have been HEVC if I had it set on 5.3K and not 4K?) And yes, me too, it plays beautifully on the timeline set to Best Full. I was even amazed when I reversed a clip and it played smooth, which would be choppy in 13. But even with a new project and just the Lumix files, it still crashes when I'm working on the project, so the GoPro isn't the issue.

I've been at work today so haven't had much time on this yet but I'm in the process of looking at @RogerS recommendations.

But thanks so much for your help, honestly I really appreciate it. Vince

Ah, just checked some other clips, some slo-mo and these are HEVC (more learning to do):

Reyfox wrote on 5/30/2022, 10:24 AM

@Vincent-Brice as I wrote, I edit just about every type of file coming to me from others. The Panasonic files are easy to work with. The GoPro AVC files have been good too. I can not comment on HEVC files from GoPro since I do not have any.

The only thing I can think of is Win11 which Vegas is not "officially" supported yet....

RogerS wrote on 5/30/2022, 10:35 AM

200fps HEVC isn't going to play well in Vegas. Right click and "Add at project framerate" and create a proxy file too.

Vincent-Brice wrote on 5/30/2022, 11:44 AM

@Reyfox Thanks, you've now answered one of my queries (though embarrassing for me), I thought that having 13 and 19 installed simultaneously was allowing me to use HEVC in 13 but as you pointed out, they are actually AVC files. The ones that actually are HEVC do NOT work in 13. But then, even without the GoPro stuff, just my regular Panasonic files, it's still unstable. If it's down to Windows 11, we come back to the other question, why does 13.0 run so stable? All I have done in this 19.0 project so for is trim, and to some clips, apply one of two things, stabilise and/or Brightness and Contrast, yet so unstable. Oh well, at least I can use 13 until 19 is "officially" supported or one of us on here cracks my problem ;)

RogerS wrote on 5/30/2022, 12:21 PM

The difference is 13 doesn't use the GPU.

If you can further isolate when 19 crashes we can possibly help you.

Vincent-Brice wrote on 5/30/2022, 1:30 PM

The difference is 13 doesn't use the GPU.

If you can further isolate when 19 crashes we can possibly help you.

@RogerS Ah, now this is new to me, which means I know far less than I thought I did! What are these options in my preferences and render settings with reference to the GPU in 13?

As for crashing, I can't specify anything that triggers it as it's so random. A little earlier I clicked the fx button on a clip and the Video Event FX window opened but then it crashed before I could select one. I reopened the project and this time applied a brightness contrast fx to the same clip no problem. Sometimes it's just resizing a clip and sliding it that it happens and other times I've cut, slid, overlapped, played, shuttled through at high speed, all with no problem. And the project is so basic, one video and audio track and a music track. Just trimming, and applying stabilization or brightness/contrast to some clips, nothing else.

Oh, and I've installed the Pro/Enterprise driver for my GPU and unchecked the legacy HEVC in file i/o and so far it's crashed twice. I will get using it again now to see if it's at least had some effect.

And for my PC is kept basic, MS Office and a few other programs. It runs beautifully ordinarily. And I'm not a gamer.

j-v wrote on 5/30/2022, 1:50 PM

Set your "Dynamic RAM Preview max." from the first picture to default or o.
Your problem is a short of rest memory.

Reyfox wrote on 5/30/2022, 2:01 PM

@Vincent-Brice why do you have Maximum number of rendering threads set to 16? I have mine set to 24.

Vincent-Brice wrote on 5/30/2022, 2:29 PM

Set your "Dynamic RAM Preview max." from the first picture to default or o.
Your problem is a short of rest memory.

Yeah, tried that in 19, no difference. Though this is the preferences for my Sony Vegas 13 which is completely stable. Never had a problem. Just meant I could quickly preview some fairly long complex sequences.

Vincent-Brice wrote on 5/30/2022, 2:36 PM

@Vincent-Brice why do you have Maximum number of rendering threads set to 16? I have mine set to 24.

That is the maximum that Sony Vegas 13 has as an option. In Vegas 19 I set it to 24 like you, then searching for an answer to my crashing problem, I saw a recommendation to set it to the same number of cores, so I tried that. Still crashing, so I did the factory reset thing of Vegas 19 and have now just left it at the default of 32.

RogerS wrote on 5/30/2022, 2:47 PM

Let us know if there are still issues post reset. Resetting and clearing away old settings is a good idea.

13 doesn't use GPU decoding and used an archaic form of GPU encoding. I had 12 myself- stable but slow with minimal GPU assistance.

Vincent-Brice wrote on 5/30/2022, 3:10 PM

Let us know if there are still issues post reset. Resetting and clearing away old settings is a good idea.

13 doesn't use GPU decoding and used an archaic form of GPU encoding. I had 12 myself- stable but slow with minimal GPU assistance.

@RogerS Ah, I see, that's interesting. So that's why a nine second tilt up clip that I have reversed and stabilized in 19 plays smooth straight on the timeline whereas it's choppy in 13. This has made me want to sort this more than ever ;)