I was using Vegas Movie Studio 17 Platinum and decided to upgrade to Vegas Pro due to the EOL of Movie Studio. I installed with no problems. I searched for updates, and the NVIDIA had updates. I ran the driver updates but still crashing. I did not uninstall Movie Studio . I am trying to open the same media files I used in Movie Studio. I even tried importing the Movie Studio project and it crashes instantly. I am able to import jpg media and an mp3.
MSI Workstation, Intel i7, NVIDIA Pro,
We need details on the video files. What file format? What is the codec used in the files?
Sorry, I meant to mention the video types. I tried several .mp4 files that were fine in Movie Studio, and one .mov file. Below is the MediaInfo for one of the .mp4 files and the .mov files tested. Both are in the Advanced Audio Codec Low Complexity.
Thanks in advance for your help.
MEDIAINFO for - .MP4 file
General
Complete name : D:\IMG_0805.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp41/mp42)
File size : 12.7 MiB
Duration : 30 s 733 ms
Overall bit rate mode : Variable
Overall bit rate : 3 456 kb/s
Recorded date : 2021-08-21T19:19:15-0500
Encoded date : UTC 2021-08-22 04:16:44
Tagged date : UTC 2021-08-22 04:17:07
Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 30 s 733 ms
Bit rate : 3 301 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.119
Stream size : 12.1 MiB (96%)
Title : Core Media Video
Encoded date : UTC 2021-08-22 04:16:44
Tagged date : UTC 2021-08-22 04:17:07
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 30 s 718 ms
Source duration : 30 s 766 ms
Bit rate mode : Variable
Bit rate : 149 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 560 KiB (4%)
Source stream size : 561 KiB (4%)
Title : Core Media Audio
Encoded date : UTC 2021-08-22 04:16:44
Tagged date : UTC 2021-08-22 04:17:07
MEDIAINFO for - .MOV file
General
Complete name : D:\IMG_0369.TRIM.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 37.0 MiB
Duration : 47 s 843 ms
Overall bit rate : 6 488 kb/s
Encoded date : UTC 2019-12-14 19:28:45
Tagged date : UTC 2019-12-14 19:28:46
Writing library : Apple QuickTime
Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference : 1 frame
Format settings, GOP : M=1, N=60
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 47 s 843 ms
Source duration : 49 s 453 ms
Bit rate : 6 277 kb/s
Width : 1 440 pixels
Height : 1 920 pixels
Display aspect ratio : 0.750
Rotation : 270°
Frame rate mode : Variable
Frame rate : 25.357 FPS
Minimum frame rate : 10.000 FPS
Maximum frame rate : 60.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.090
Stream size : 35.8 MiB (97%)
Source stream size : 37.0 MiB (100%)
Title : Core Media Video
Encoded date : UTC 2019-12-14 19:28:45
Tagged date : UTC 2019-12-14 19:28:46
Color range : Full
Color primaries : BT.709
Matrix coefficients : BT.601
Codec configuration box : avcC
Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 47 s 843 ms
Source duration : 47 s 926 ms
Bit rate mode : Constant
Bit rate : 2 067 b/s
Nominal bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 12.1 KiB (0%)
Source stream size : 12.1 KiB (0%)
Title : Core Media Audio
Encoded date : UTC 2019-12-14 19:28:45
Tagged date : UTC 2019-12-14 19:28:46
You can actually just copy and paste the text as text. Easier to read that way.
The second .mov one looks like variable framerate with a low of 10fps and high of 60fps! That is quite a range. You might try to transcode it to constant framerate before bringing into Vegas (using Handbrake, Shutter Encoder, etc.)
Update: I found a message where it was suggested to turn of GPU Acceleration in preferences. After doing that, I am able to import both the .mp4 and .mov files and add them to the timeline. However, is that my only option, to disable GPU acceleration. What will that do to performance.
Regards,
MikeC
Ok, I will try to transcode with Handbrake and see if that allows me to turn GPU Acceleration back on. Will update when I get that done. I installed Handbrake and it is not recognizing that I have .NET installed.
@EricLNZ I had to install .NET for Handbrake since I did not have it, therefore I only have the latest version and no other version instance. Could that be an issue? Doesn't sound like it because you had to update to the latest ... just grabbing at straws here.
Sorry, my mistake, I downloaded and installed the wrong .NETversion. I installed the Console App version rather than the Desktop App version. Handbrake is now running.
@Mike-C I don't know. I get the impression different NET do different things.
Assuming you haven't got it working, when you activate Handbrake you get a NET message and link to here https://dotnet.microsoft.com/download/dotnet/5.0/runtime?utm_source=getdotnetcore&utm_medium=referral
Download the X64 version, install, reboot and you should be okay when you open Handbrake.
@Mike-C I don't know. I get the impression different NET do different things.
Assuming you haven't got it working, when you activate Handbrake you get a NET message and link to here https://dotnet.microsoft.com/download/dotnet/5.0/runtime?utm_source=getdotnetcore&utm_medium=referral
Download the X64 version, install, reboot and you should be okay when you open Handbrake.
Thanks Eric, I realize I had installed the wrong version of .NET. I installed the Console App version rather than the Desktop App version. Handbrake is now running.
The second .mov one looks like variable framerate with a low of 10fps and high of 60fps! That is quite a range. You might try to transcode it to constant framerate before bringing into Vegas (using Handbrake, Shutter Encoder, etc.)
I have transcoded the .mov file with handbrake several ways, always constant frame rate, tried mpeg2, and reduced quality. All cause Vegas to crash as soon as I try to import into project. Turning off GPU acceleration fixes that problem, but optimally wouldn't I rather have acceleration on. Where will I be sacrificing. Is it only on playback or does it effect rendering.
Regards,
MikeC
Hi @j-v , I think the problem is fixed now, but I want to go ahead and provide the info to your questions and then explain what I did that seems to have fixed the issue. This may help someone, or someone may understand exactly what happened here. I say "seems", because I want to see if things remain stable after trying several other files and using the software for a while since it is new to my system.
To your questions:
Processor : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2201 Mhz, 6 Core(s), 12 Logical Processor(s)
Below is what led me to which has hopefully fixed this issue for sure. I haven't seen this before but it looks like I have both Intel Video and an NVIDIA but I am noticing that it says its is compatible. That sounds like its not really NVIDIA hardware???
I saw that I had two display drivers when I looked at the Display Info section from System Info:
Name NVIDIA Quadro P3200
PNP Device ID PCI\VEN_10DE&DEV_1BBB&SUBSYS_12261462&REV_A1\4&31602BB1&0&0008
Adapter Type Quadro P3200, NVIDIA compatible
Adapter Description NVIDIA Quadro P3200
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvmiwi.inf_amd64_642059a3babedcd8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmiwi.inf_amd64_642059a3babedcd8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmiwi.inf_amd64_642059a3babedcd8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmiwi.inf_amd64_642059a3babedcd8\nvldumdx.dll
Driver Version 30.0.14.7168
INF File oem93.inf (Section065 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xAC000000-0xAD0FFFFF
Memory Address 0x80000000-0x91FFFFFF
Memory Address 0x90000000-0x91FFFFFF
IRQ Channel IRQ 4294967271
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVMIWI.INF_AMD64_642059A3BABEDCD8\NVLDDMKM.SYS (30.0.14.7168, 35.70 MB (37,433,984 bytes), 9/7/2021 4:17 PM)
Name Intel(R) UHD Graphics 630
PNP Device ID PCI\VEN_8086&DEV_3E9B&SUBSYS_12261462&REV_00\3&11583659&1&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 630
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e927b2731a3cd517\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e927b2731a3cd517\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e927b2731a3cd517\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e927b2731a3cd517\igd12umd64.dll
Driver Version 25.20.100.6471
INF File oem108.inf (iCFL_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xAB000000-0xABFFFFFF
Memory Address 0x40000000-0xDFFFFFFF
I/O Port 0x00004000-0x0000403F
IRQ Channel IRQ 4294967272
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_E927B2731A3CD517\IGDKMD64.SYS (25.20.100.6471, 14.78 MB (15,499,840 bytes), 9/8/2021 8:51 AM)
So I decided to check for Windows Updates. I found that I had several Optional updates that were not installed, many were Intel, and one specifically for the Intel UHD driver. So I went ahead and installed them all. After rebooting I checked the GPU Acceleration setting in Vegas and the Intel UHD was now available . Before I only had the NVIDIA as an option. I have set the acceleration to both the Intel UHD and the NVIDIA and no more crashes with either one.
So this was a surprise to me that there are two Display drivers, but maybe not to others. It sounds to me like I do not actually have NVIDIA hardware, just a compatible adapter able to run NVIDIA software. If any one understands why this would happen, I welcome the lesson.
So it looks like this is solved for now. Thanks to everyone for the help.
--MikeC
I have set the acceleration to both the Intel UHD and the NVIDIA and no more crashes with either one.
That looks impossible to me.
I use both GPu's on my hardware and it is impossible to choose both for video acceleration.
Your choices are
- "off"
- "Optimal Nvidia"
- and "Intel (R)"
Your Intel has to be set at Options/Preferences/File I/O
No problem here, but good you found your solution.👍
From VPro 18 and higher the program finds itself the best options and activate those.so that there is no need to make your own choices.
Sometimes it is needed to update drivers but also for that is an option under help.
To summarize the quick fix that solved my problem.
First I ran the Check for Driver Updates under the Help Menu and it returned two updates for my NVIDIA P3200. However, that did not fix the issue and I eventually noticed under the "Display' information from the System Info app that there is both an NVIDIA and onboard Intel UHD display driver on my system, But still Vegas was only showing the NVIDIA. That prompted me to see if there was a Windows Update for the displays. Note that I was not allowing windows to automatically install Optional Driver updates and there I found several updates for Intel, including one for the Intel UHD. I then installed them all and after, Vegas was recognizing the Intel UHD and it was no longer crashing.
So you can now playback the files using the Intel iGPU for decoding and GPU acceleration on in preferences/video? If so, great!
I'd still recommend transcoding that footage with the huge swing in framerates.