Vegas crashes on start after replacement CPU / motherboard

JackWhite wrote on 4/23/2021, 8:07 AM

Hi, I just replaced my CPU and motherboard and now Vegas Pro 15 crashes on start-up with the following message (I get the same message when starting up the trial of Vegas Pro 18). Any ideas?

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 15.0 (Build 416)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\OpenCL.dll
   Fault Address:       0x00007FFDBBB8171B
   Fault Offset:        0x000000000000171B

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 15.0\vegas150.exe
   Process Version:     Version 15.0 (Build 416)
   Process Description: VEGAS Pro
   Process Image Date:  2018-11-19 (Mon Nov 19) 20:28:04

Comments

jetdv wrote on 4/23/2021, 8:17 AM

Try holding down CTRL-SHIFT when starting Vegas. On the window that opens, check the clear cache box and let Vegas reset to factory defaults.

JackWhite wrote on 4/23/2021, 8:31 AM

Thanks @jetdv. That didn't work for me but what just did is that I replaced the opencl.dll in the System32 folder with one from the Driver Repository folder in Windows. Not entirely sure why that worked or what happened. It may be due to now having both the integrated GPU on the Intel i3 as well as an Nvidia GTI 750Ti installed.

jetdv wrote on 4/23/2021, 8:57 AM

My next suggestion would have been to update all video drivers to the current version. Might not still be a good idea.

JackWhite wrote on 4/23/2021, 9:09 AM

I spoke to soon.  The setting for "GPU acceleration of video processing" will now only show as OFF and no longer displays my Nvidia 750Ti.  

However, I've worked out that the crash happens if I enable the integrated Intel GPU as well as the Nvidia one in the BIOS. If I disable the integrated GPU, and put the old opencl.dll back in place, all is fine.

However, I thought you needed to enable the integrated GPU to take proper advantage of QSV? Is it not possibel to have both enabled?

All video drivers are up to date.

j-v wrote on 4/23/2021, 9:24 AM

However, I thought you needed to enable the integrated GPU to take proper advantage of QSV? Is it not possibel to have both enabled?

On laptop and desktop from signature I allowed both without any problem.

All video drivers are up to date.

Are you sure?
Look at Help/Check for Driver updates and install the online versions

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
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JackWhite wrote on 4/23/2021, 9:56 AM

Thanks @j-v. I've checked the Nvidia drivers and they are up to date (466.11). I've just updated the Intel driver for the integrated GPU as well (now at 27.20.100.9466), but I still get the opencl.dll error on opening if I enable the integrated GPU in the BIOS?

RogerS wrote on 4/23/2021, 10:10 AM

Are you testing with Vegas Pro 15 or the trial of 18? The NVIDIA GPU isn't supported in 18 and shouldn't show up. That driver is also the game ready driver which is the only one available for that card but not as stable as the media-oriented NVIDIA Studio Driver.

You don't say what your CPU is but that driver is current for the Intel 630 I use, so that's a good sign if you have that or the 530. Not sure about the OpenCl issue.

JackWhite wrote on 4/23/2021, 10:26 AM

Thanks @RogerS. It's the same on both. I own Vegas Pro 15 and have the trial of Vegas Pro 18. The Nvidia card shows up in both if the integrated GPU is disabled. However, when enabled I get a crash on start up about the OpenCL issue. The CPU is an i3-10105, which has the Intel 630 GPU.

JackWhite wrote on 4/23/2021, 1:33 PM

Have to say, gutted this isn't working. And despite upgrading to an i3-10105 (I know not massive but within the spec) I still can't even see the two AI FX in the Vegas 18 trial. And of course I can only even open the trial if I disable my iGPU.