"Vegas has stopped working" error & AMD Radeon

pephaven wrote on 9/3/2015, 11:24 AM
Re: Vegas Pro 13
Re: Windows 10 "Internal Power Error"/restart loop
Re: AMD Radeon HD 8600/8700 M

PROBLEM: I can’t open Vegas Pro 13. It resorts to a screen that says "Vegas Pro has stopped working"

Here’s my story …

I bought a new laptop. It’s an HP Probook 450.

Then I upgraded to Vegas Pro 13.

Life was good.

Then I got a free upgrade to Windows 10. I took the plunge. Life seemed good.

A few weeks later I couldn’t access Vegas 13.

Someone suggested disabling my AMD Radeon, then opening Vegas 13, then enabling my AMD Radeon again.

It worked!

But I had to do this EVERY SINGLE TIME I wanted to open Vegas 13 to work on a project.

And then I started getting big blue screens with warnings and errors. It seemed to be coming from Windows and it was always the same error: “Internal Power Error”

After flashing me that blue screen it would restart my laptop. This became a repeated pattern.

But wait. It gets worse.

After it restarts, it allows me only a few seconds to try to type in a command or open a file before it flashes that same screen w the words “internal power error” – before sending me back into that vicious loop of restarting and error messages.

So then I spent 3 days w Windows Tech Support. They had me try all kinds of stuff. They were pretty clueless as to how to fix this problem. After about 20 hours worth of chat sessions and phone calls they referred me to a Microsoft store.

Luckily one had just opened about 45 minutes away.

So off I went. They were able to get in long enough to disable my AMD Radeon HD driver before my laptop went into warning and restart mode.

Once they disabled the AMD Radeon HD driver we were able to go online and update it.

This seemed to work. The laptop didn’t flash any more of those “internal power error” warnings and reboot repeatedly.

I even opened Vegas 13 in front of them. Then I opened a project.

It worked!! Life was good!!

Then I drove home and plugged in my laptop. I can get to the desktop – and I no longer have repeated cycles of warning screens and reboots.

However …

I CAN’T OPEN VEGAS!

So what do you propose I do?

If I disable the updated AMD Radeon HD 8600/8700 M driver the Microsoft tech guy just installed I think it might let me open Vegas.

But will it put me back into that nasty loop of "internal power error" screens and reboots? I'm not sure I want to go through that again.

Please help. I will be eating copious amounts of chocolate and happy pills until I can get this resolved. I just want my Vegas Pro 13 to work bc I saved up for so long to be able to buy it. And I’m being denied.

Thank you.

Comments

OldSmoke wrote on 9/3/2015, 2:41 PM
Try and reset Vegas by holding down CTRL+SHIFT and launching Vegas until a message appears.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

monoparadox wrote on 9/3/2015, 3:58 PM
Just a long shot. Does your computer have onboard graphics beyond Radeon? Intel? Make sure any onboard graphics are turned off in your bios setup.

--tom
astar wrote on 9/3/2015, 5:12 PM
HP specs says it has an HD4000 onboard and the HD8600.

Did you update your Video drivers from AMD, and Intel if both GPUs are seen in Device Manger?

How about the rest of the hardware drivers, like sound, chipset INFs, NICs, and BOIS up to the latest version?

Imaging your HDD before upgrading, and then trying a clean Win10 install to what issue you would encounter would have been the way to go.

Oldsmoke's idea, and then maybe reinstall the 453 update, would be my guess after the driver issues.