Vegas Post Suite not activating

Alexander-Vandecar wrote on 5/10/2021, 3:55 AM

I had purchased Vegas Pro 18 a few months ago and I recently saw the upgrade bundle of vegas post suite for 350, I purchased it, activated it and downloaded the additional apps, however all of the new applications I received access to are in trial version and won't change. I made sure to check the serial number of my post suite was activated and it said the serial number was already activated and I also tried to create an activation code but I couldn't get past the part where I provide my DeviceID.

Comments

VEGASPascal wrote on 5/11/2021, 2:33 AM

Please contact as soon as possible the official support.

spotzdadd wrote on 8/8/2021, 4:21 PM

Vegas Post Suite not activating I am having this exact same issue as Alexander-Vandecar , removed and reinstalled the whole package still show it to be in the demo mode when I open vfx. Let the post package install Vegas pro 18 thinking that might be the problem. About now I am feeling like I pissed away $350.00 and pretty much wasted my Sunday... any ideals?

RogerS wrote on 8/9/2021, 6:59 AM

Deactivate Pro 18 and re-register it with the Post serial # and it should unlock the other two. Or do what VegasPascal says and contact support (scroll to the top and click on Support.)

spotzdadd wrote on 8/9/2021, 7:01 PM

Have done both the response from support was pretty much what you just suggested, The website showed no activations on V18 and the onsite app tells gives me an error 65 and says it can not deactivate even though the help about shows it activated with userid and P3 key, reported back to support and waiting for another response, also have removed and reinstalled it with no joy, sitting here with $350.00 worth of software in the demo mode, I like V18 but this makes me doubt the upgrade was a wise choice as it seems to be pretty much a carbon copy of hit film

RogerS wrote on 8/9/2021, 8:14 PM

Okay, well that's what I did here going from a normal license to a Post one. See what support says- there must be ways to delete the program fully including its registration status.

And yes, Effects is Hit Film by the same makers (FxHome) with some integrations for Vegas.

spotzdadd wrote on 8/10/2021, 8:42 AM

Thanks for your input RogerS that seems to be more than I am getting from support so far, I expected something from them this morning , nothing but crickets, but the day is young. I saw something in the FAQ's about "if you want to completely remove V18 follow this link", I scrolled over it as at the time I did not think things were going to get that severe, gonna go see if I can find it again and see what it offers, thanks for your input

spotzdadd wrote on 8/10/2021, 9:53 AM

F.Y.I

Revo Uninstaller ver 4.4. forced uninstall every thing VPS+VP18 seemed to clean out what ever magic thing in the bowels of the registry was gumming up the works and doing a normal install all seems normal and the website reflect the proper activation list. Just hope that my installation of everything FxHome ( Hitfilm Pro, Imerge Pro Ignite Pro ) was left intact. Now just to get VP18 tweaked to where it was before this upgrade came into my life

Still a little put of by support's lack of interest. Will be one follow up questionnaire I will fill out.

 

Regards

RogerS wrote on 8/11/2021, 2:54 AM

Glad that worked for you and this should have no impact on other FxHome products (though test them in case they need to be reinstalled).