Vegas Pro 10 crashes with .mp4 video files

Ken Brits wrote on 2/9/2013, 11:56 PM

Good morning

I have Vegas Pro 9e 64 bit Build 1146, Vegas Pro 10e 64 bit Build 738 and Vegas Pro 12 64 bit Build 486 all installed on the same machine. If I import a .mp4 1920 x 1090 video file into Vegas Pro 9 or 12, I have no problems but if I try the same in Vegas Pro 10 it crashes straight away. Has anyone experienced the same? The reason I am working in Version 10 is because the project was started before I installed 12 and I don't want to risk anything going wrong with 12 still being relatively new.

Comments

musicvid10 wrote on 2/10/2013, 8:26 AM

Provide your file properties as reported by MediaInfo and your Quicktime version.
Several complaints of problems with Quicktime 7.7.x

Ken Brits wrote on 2/12/2013, 11:59 PM

Thanks musicvid, here are the specs for one of the clips, and as you can see, Quicktime Version 7.7 (1680.34) is installed.

General
Name: 102412-33.mp4
Folder: C:\Users\Ken\Desktop\HD Downloads_1
Type: Sony AVC
Size: 9.29 MB (9,510,692 bytes)
Created: Saturday, December 15, 2012, 7:19:42 AM
Modified: Saturday, December 15, 2012, 7:20:11 AM
Accessed: Saturday, December 15, 2012, 7:19:42 AM
Attributes: Archive

Streams
Video: 00:00:07.608, 29.970 fps progressive, 1920x1080x12, AVC

ACID information
ACID chunk: no
Stretch chunk: no
Stretch list: no
Stretch info2: no
Beat markers: no
Detected beats: no

Other metadata
Regions/markers: no
Command markers: no

Media manager
Media tags: no

Plug-In
Name: compoundplug.dll
Folder: C:\Program Files\Sony\Vegas Pro 12.0\FileIO Plug-Ins\compoundplug
Format: Sony AVC
Version: Version 12.0 (Build 486) 64-bit
Company: Sony Creative Software Inc.

cal79 wrote on 2/13/2013, 6:17 AM

I just had a similar problem in Vegas Pro 12, I rolled back to quicktime 7.1.6 which seems to have sorted the problem.. The thing I found to be weird was that Quicktime 7.7 was working fine in VP11 but not in the newer released V12.

musicvid10 wrote on 2/13/2013, 7:50 AM

Quicktime 7.1.6 is a bit old.
QT 7.6 is pretty much considered bulletproof around these parts.

The only thing that information tells us is the codec. How it was encoded is a mystery. MediaInfo is a free download from Sourceforge.

Ken Brits wrote on 2/14/2013, 8:19 AM

Thanks, I see that there is a newer version on Apples website, but I think I will firsy finish my project before experimenting

musicvid10 wrote on 2/14/2013, 10:00 AM

I did not suggest you upgrade your Quicktime.
I am suggesting you try rolling back your Quicktime to 7.6.x
Still waiting on those file properties.

Ken Brits wrote on 2/18/2013, 12:51 PM

Hi, I don't intend updating Quicktime, I just mentioned that its there for download. Regarding the file properties, i have been working like mad to finish the project and will do it soon. Many thanks

Ken Brits wrote on 2/21/2013, 1:30 PM

OK, what I have done as a quickfix was to convert the MP4 files to .M2TS files using TMPGEnc Video Mastering Works and all went well. The music video I was working on is on youtube. If you have the time, please view and comment. Thanks again. Here is the link