Hey thanks for replying Peter. The plugin I am using is the "reverb" audio event effect and I am adding it to a audio track on the timeline. To add it, I just right click on the audio, or the event FX button on the clip of audio, that I want to apply the effect to and click on "reverb" and then add and then OK. Then Vegas lets me tweak the effect to my liking, but when I am finished and want to play the clip back with the audio effect, vegas stops working and that crash report pops up.

This never happened to me when I add Video effects, only audio effects. I have tried the other audio effects and they seem to be working fine. I have read on the forums that some have tried unchecking the "enable track buffering" box in the audio device tab in preferences, but the crash still comes up. I have two desktop computers in my house and both encounter the same crash when I add the "reverb" audio event FX. Any help would be appreciated.

Thank you very much.

So you are adding it to an event on the timeline, not to the track?

To be clear, the UI for configuring the Reverb says it is the "Sony" Reverb.

I have not been able to reproduce the problem.

What is the media type on the time line?

What if you added the reverb to the track instead of the event? Does the crash still occur?

Peter

Peter,

That is correct. I am only adding the audio event effect to an event on the timeline and not the whole audio track. The media type that I edit with are .MXF file. I shoot with a Sony XDCAM PMW-EX1r.

I figure that .MXF media files wouldn't be a problem to edit with in Vegas Pro, but this only seems to be an audio FX probem because video FX such as color correcting, fading in and out, etc work fine and the playback is normal. Its when I want to tweak an audio event in a certain place in the project that Vegas crashes. I just tried adding the reverb to the whole audio track instead of just the event but Vegas still crashes, but with a different crash report, stating the the fault module is the "ole.dll" if I can recall correctly.

Thank you so much for taking the time to help me Peter. I would really like to get this sorted out so I can get back to editing this short film as I am on a deadline.

You metion about how Video FX have no problem. You are dragging the FX to an audio event, right? That is you see AUDIO on the track, and add the Reverb to it.

What if you load a simple old wave file to the time line and use the reverb FX on that? Does the crash occur?

Just want to make sure we are talking about the exact same workflow.

Peter

If I want to apply Video FX to a Video clip I drag the Video FX to a video clip on the timeline, but to add an Audio FX, I just click that little FX button that appears on the audio of a clip on the timeline and then I am given the list of Audio Event FX to choose from and then I choose "reverb." So I am not dragging the audio FX to the audio clip in the timeline, instead I am adding the effect through that little button that starts off grey but turns green when you add an effect to a clip.

I am sorry if I sound vague or confusing, I am just describing it the best I can. I have not tried adding an old .wav file to the timeline and applying the reverb effect on that to see if it crashes.. All I work with is the audio that comes with the video clips that I shot, some .mp3 music files, and some .wav files for sound effects. Hopefully I gave enough information but if there is anything else I can provide, please let me know as I want to resolve this issue as quickly as possible. Thank you very much.

I want to solve this, but I need further information.

Just trying to determine what it is that is different on our boxes and workflow and yours.

We cannot reproduce in house.

The QA group wants to know where you got the MXF file.

That camera shoots .mp4 containers with mp2 streams inside of them, not MXF files. I wonder if he’s using some sort of intermediary software (like xdcam viewer/browser) . He should be able to mount the SxS card and just pull the files straight into vegas.

Can you describe to me where the MXF file came from?

The reason I asked for you to just drop a Wave (and MP3 is fine to) and see if the problem persists is so we can narrow things down to

- the media type
- the plug-in

If you could just try this, I can continue to help.

Also, you should submit a Customer support request so that this problem gets into the system.

Peter

Peter,

You seem to hit it right on the nose. I am actually using the Sony XDCAM clip browser software that comes with my Sony PMW-EX1r camera, and I use that to export the files on my camera onto my computer hard drive, exporting them out as ".MXF for NLE." I connect my camera to my computer through a USB cord and transfer the clips like that. I am sorry I didn't realize this. I guess I have been shooting for quite some time and using that software without realizing that the XDCAM clip browser software is actually converting the footage into .MXF files to use for NLE programs.

I just tried adding the "reverb" audio effect to both an .mp3 and .wav file in a blank space on the timeline, completely separate from the project I am editing, however this time Vegas did not crash for some reason. The reverb effect sounded great on both clips and there were no hangs or lags during playback. However, when I plug that same .mp3 or .wav file into the project I am editing and the sound clip plays with the video clip where I want it, Vegas crashes. Is something wrong when both the video and audio play together, because the audio plays just fine by itself when I add the audio effect, its only when I play it together with a video clip that it seems to crash.

Also Peter if I may ask, I was thinking about re-editing everything again but this time in the 32-bit version of Vegas Pro 10c, not the 64-bit which I am currently working on because I tried the reverb effect on the 32-bit and it didn't seem to crash, but of course you never know what could happen. I tried opening my current project that I am still editing in the 64-bit version of Vegas Pro 10 in the 32-bit version of Vegas Pro 10 but Vegas crashes stating that the fault module has something to do with the KERNELBASE.dll or something like that. I even tried copying the clips from the 64-bit project to the 32-bit version of Vegas Pro 10, but that did't work either. Do you think there is something wrong with the 64-bit version of Vegas Pro 10 that is causing it to crash like this when I add the audio effects? Will editing in the 32-bit version of Vegas Pro 10 solve my problems? I know I am asking a lot, I would just like to know if I will be wasting my time re-editing the whole project on the 32-bit version only to have it crash again. Any help will be appreciated and thank you so much for your time Peter.

I can't say whether using the 32 bit Vegas will solve this. There are just too many variables that are involved.

Our QA group still suggests that you submit a report to our customer support.

I will make sure they see your further comments.

Peter

Peter,

If I can't solve this issue fast enough I must return Vegas Pro 10 and go back to Vegas Pro 9e as it was more stable when I used it. I actually sent Sony an email to their support team regarding this issue a little over a week ago and I have yet to get a response. I was not about to pay for a support plan to Sony for a problem that is Sony's and not mine, because my computer is brand new and I even system recovered it to factory settings and still Vegas crashes. I will post the original message that I sent them here as well as the crash report I sent them as well:

"I just purchased Sony Vegas Pro 10 three days ago for over $525 and installed it immediately on my brand new HP desktop computer. Sony Vegas Pro 10 always crashes whenever I add an audio effect to the audio, such as the reverb effect. Attached is a notepad document of the crash report that occurs every time I add the audio effect and try to playback, but it just constantly crashes. How do I go about fixing this? Editing is smooth and fine until I add an audio effect, then the audio of each clip sounds choppy and then crashes when playing back. I researched on the web and found that there were countless others that are experiencing this exact problem, yet Sony doesn't seem to have any update patches to resolve this issue. This never happened to me on Sony Vegas Pro 9 that I have worked on in school. I have tried about every option I could think of, including system recovering my computer, and still the problem persists. Being a Sony die hard, I am frustrated and extremely disappointed, especially spending over $500 for a software program that doesn't even work. Please advise ASAP. I am working on a critical project that needs to be turned by the beginning of next week. Thank you."

Extra Information
File: C:\Users\LANI\AppData\Local\Sony\Vegas Pro\10.0\dx_video_grovel_x64.log
File: C:\Users\LANI\AppData\Local\Sony\Vegas Pro\10.0\svfx_video_grovel_x64.log
File: C:\Users\LANI\AppData\Local\Sony\Vegas Pro\10.0\dx_grovel_x64.log
File: C:\Users\LANI\AppData\Local\Sony\Vegas Pro\10.0\vst_grovel.log
File: G:\Vegas Movie Studio Projects\Delusion Final.veg

Problem Description
Application Name: Vegas Pro
Application Version: Version 10.0c (Build 470) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\Sony\Vegas Pro 10.0\vegas100k.dll
Fault Address: 0x00000001800174F4
Fault Offset: 0x00000000000174F4

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 10.0\vegas100.exe
Process Version: Version 10.0c (Build 470) 64-bit
Process Description: Vegas Pro

Please advise. Thank you very much.

Tony, SCS unlikely to respond to email; no need to phone, just navigate to https://www.sonycreativesoftware.com/myaccount/mysupport.asp which is the main conduit to support, and click on "Ask a question" - you may have to log in if you are not already logged in - same login as when you register sofware.

Also there you can upload a small file (an example which gives you trouble) so SCS can see the problem for themselves.

I understand your frustation, but your descripition of the problem you sent to CS does not really describe what we have been disussing here.

You stated here is that only one FX - Reverb - and only when you add it to MXF based media. I believe you stated that other FX don't cause this problem. Your report implies that ever FX causes this problem. You don't mention our discussion of MXF vs Wave vs MP3.

Now, if your problem is beyond the scope that we discussed here, then I have misunderstood.

What you will end up getting from CS is all the questions - and more - that I asked. Please don't get too frustrated with their normal process.

Our QA group is looking at this, and will track down the report you submitted.

However, as I understand it, we cannot reproduce this, and have not found any other reports that mirror what you described here.

We are working on it. I cannot predicte when a solution will be available. Until we can reproduce, we cannot fix it.

Peter

Peter,

Thank you for your response. All I am saying is that I had no problem with Vegas Pro 9e, as when I edited a big project and added the reverb audio effect to a MXF based media file, it didn't crash at all on me in Vegas Pro 9. Ever since I upgraded to Vegas Pro 10, the program just keeps crashing, and what I am describing to you is only one of a few problems I have ran into to. Here is the crash report of the other problem I am now running into frequently.

Problem Description
Application Name: Vegas Pro
Application Version: Version 10.0c (Build 470) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba83fe554\MSVCR90.dll
Fault Address: 0x000000007107E0FC
Fault Offset: 0x000000000001E0FC

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 10.0\vegas100.exe
Process Version: Version 10.0c (Build 470) 64-bit
Process Description: Vegas Pro
Process Image Date: 2011-01-03 (Mon Jan 03) 16:40:24

Stating something is wrong with my MSVCR90.dll? And now I have to just keep closing and opening Vegas until I can finally get past this crash report. I am just getting overloaded with these issues when I am trying to edit and reach my deadline in time. I already edited a lot in Vegas Pro 10, powering through the problems, but now they just have gotten so frequent, and I really don't want to have to re-edit the whole entire thing again in Vegas Pro 9. I just received a response from Sony's technical support through the "ask a question" report form, and they want me to send them the .veg file to them that I have been working with and crashing a lot. Hopefully this can be resolved soon. But Peter, if you have any input on anything I have wrote here it will be gladly appreciated. I can use all the help I can get. Thank you very much.

The best I can tell you is that it is in the system. I know that QA is looking into it and trying to reproduce based upon the information I this thread and your CS report.

Peter

Peter,

Alright then. Hopefully Sony or someone will have a solution because looking around other forums on the internet, I am not the only one having these kinds of problems. I know it can't be my computer because I installed Vegas Pro 10c after returning my computer to factory settings and it still crashes. Also I believe I stated that Vegas crashes on my Windows 64-bit laptop with an intel core i5 as well. Well hopefully some solution will come up soon. Please keep me updated if something comes up. Thanks Peter.

...looking around other forums on the internet, I am not the only one having these kinds of problems.

It will be helpful to reference some of these. Could you point me to a few?

I don't believe it has anything to do with your computer. It appears to have something to do with the media type you are using.

Are you using the latest version of the conversion tool that came with your camera?

I must caution you, any fix we find for this will most likely not be part of the next update. It will depend on when we can reproduce the problem.

Peter

Here are a few links to people having the same problem and his crash report seems identical to my first one:

http://forums.creativecow.net/thread/24/917816

As you will see, the guy did a clean install of his operating system and the problems disappeared it seems. Not the same for me though.

I don't know if it has to do with the media type because I used the same media type when I was editing in Vegas Pro 9 and it didn't crash.

Also here is the link to a person having the MSVCR90.dll error when he tries to start up Vegas Pro 10:

http://forums.creativecow.net/thread/24/925157

I will double check to see if I have the latest version of the XDCAM Clip browser. Right now I have v2.6 and judging by surfing the internet, there doesn't seem to be an update, but I will make sure. I am a little scared of installing any new drivers or any other software because I also read on forums that every software has their own version of something that they install, whether it be registry items or what not, and that can interfere with another problem that installs the same thing, but their version of it.

I know Vegas Pro 10 supports .MXF files and I already converted all my footage to .MXF, burned them discs for archive, and then deleted the clips off my memory card of my camera so I am stuck using them for this project. The clip browser software converts them into .MXF files from .MP4 files in case that helps.

I don't see the relationship between the first link and your problem. That users was on 10a. It was a very different problem related to a very different plug-in - time stretch. Are you having problems using time stretch as well as the reverb plug-in?


The other one sounds similar to your second crash - only in that it has something to do with the common Microsoft library. The workflow seems different - and then it when away.

Vegas 9 and Vegas 10 are very different. It is hard to compare them. Something is very different , and that is what we are trying to determine.

I believe it is media related because you stated that if you apply the reverb to a different type of media, the problem does not occur.

Did I misunderstand this?
Does it always happen regardless of media type?

I really need to know this, as it makes a difference.

I believe 2.6 of the clip browser is the latest. Did you use this version to convert from MP4 to MXF?

Not having the original material is a problem. I would highly recommend that in the future you archive the original material.

What version of Quicktime are you using on your system?

Are you video drivers current?

Peter

Peter,

Regarding that problem with the Microsoft library, is there something I can do to get rid of it because it a pain trying to start up Vegas and it keeps crashing and I just have to keep closing and reopening Vegas hoping that my project will load. This is the MSVCR90.dll crash right?

It might be media related in terms of maybe I have too many things on my timeline at once that when I add an audio event FX it crashes? But on the other hand, on the same project with a lot of things on the timeline and when I edit just the footage I shot without adding any audio FX and just cutting video for pacing, Vegas doesn't crash 90% of the time.

I tested the audio FX "reverb" by starting a brand new project in Vegas, dragged a piece of audio onto the timeline, and added the "reverb" effect and Vegas didn't crash at all. I don't understand this. I just don't want to think that its working fine and edit the whole movie again only to have it crash on me again constantly.

I also believe that 2.6 is the latest version of that XDCAM clip browser and yes I do use this version to convert the .MP4 files that my EX1 shoots into .MXF files. I don't have the original .MP4 files that my camera shoots but I have the converted .MXF files that the software converts them to from .MP4, and I just archive those.

I am using the latest version of Quicktime, 7.69.80.9 I believe, and yes when I import Quicktime files into Vegas it seems to bog down the software and it lags, making the editing flow slower for some reason.

Yes, my graphics cards' driver seems to be up to date as I just checked.

Not that this will fix the crash issues, but if all you need is reverb on one clip, there's a few ways to work around it without inserting the effect into audio event.
QT and MP4 files always bog down Vegas due to the codec. Render a proxy file or transcode it to an efficient format for Vegas.

No, the MSVCR90 is going to be used by many different things on your system.


Peter