Vegas Pro 11 (595) 64-bit crash when using...

FTech wrote on 2/29/2012, 4:34 PM

Hi all,

I've updated to the new Vegas build (595) and noticed it crashes when using these two transition effects: Spiral & Zoom. To recreate this issue turn on GPU acceleration and have NVIDIA driver version 295.73 installed. Place any clip either a video or image on the time line and create a fade in or out... your choice. Insert either a Spiral or Zoom transition in place of the fade. Press play to play the transition effect and Vegas will hang/crash. Keep in mind it won't crash when GPU acceleration is off.

I installed the latest NVIDIA Driver 295.73 a while back before I installed the new Vegas Pro 11 build 595. And Vegas DID NOT crash with build 521. Hopefully I'm not the only one that noticed this issue.

FTech

My system specs:
Windows Version:7 64-bit
RAM:12 GB
Processor:Intel® Core™ i7-930 Processor @ 2.80Ghz
Video Card:EVGA Nvidia Geforce GTX 465 (v295.73)
Sound Card:Auzentech X-fi Forte 7.1 (v6.0.1.1403)
Video Capture:VIA 1394 OHCI
CD Burner:ASUS DRW-24B1ST (Firmware 1.03)
DVD Burner:ASUS DRW-24B1ST (Firmware 1.03)
Camera:Panasonic AG-DVX100
Add. Comments:Asus Rampage Extreme III Mobo (Bios version 1502) Not overclocked

Comments

NicolSD wrote on 2/29/2012, 6:02 PM

Yep, they're broken for me too! That's a real problem.

magowski wrote on 2/29/2012, 7:46 PM

Never used such sophisticated transitions, but I tried to do it and it doesn't crash for me. I use older nVIDIA 290.53 drivers though.

monoparadox wrote on 2/29/2012, 8:22 PM

I can confirm that. Although my video driver crashed and recovered before Vegas bit the dust. I'd try rolling the video driver back.

Grazie wrote on 2/29/2012, 9:27 PM

Repro-ed

Zoom and Spiral make the Video go BLACK and then freeze. I can't even UNDO. Need to close 595 and start over.

Well spotted.

2GB NVIDIA GEFORCE GTX 560 Ti
Driver: 285.62 - This was released in October 2011.

G

NicolSD wrote on 2/29/2012, 9:42 PM

I uninstalled and deleted the driver files for my NVidia driver. Then I worked my way up from the old 285.62 version until it worked the transitions worked again. That was with beta driver 290.53.

However, I did notice that if you make the transition longer than a couple of seconds, Vegas does not crash but you end up with all kinds of messes. One time, the video preview went black and I had to restart Vegas to get preview working again. Other times, the transition images jump all over the place.

I will make a video to show what happens.

Erni wrote on 2/29/2012, 10:05 PM

Yep, crash here. Nvidia 295.73. But, who need these transitions...???

The black frames when render video with BlackMagic codec to AVCHD are gone, and this make me happy.

Erni

NicolSD wrote on 2/29/2012, 10:13 PM

After some experimenting, it turns out that even beta driver 290.53 is unstable. Vegas does not crash but I end up losing the image in the preview window. I made a video to show exactly how it happens.

http://dl.dropbox.com/u/51004190/bug.mp4

FTech wrote on 3/1/2012, 12:05 AM

Thanks to everyone for responding to this post. What's interesting this bug did not exist when I was using Vegas Pro build 521 with the latest NVIDIA driver version 295.73. I've seen that video you posted NicolSD... hopefully it can help the Software Engineers to better understand what's happening. I've also sent a crash report to Sony.

I'm also curious to know: Does this bug happen to ATI video card users? Are 32 bit versions of Vegas also affected?

FTech

Golfer wrote on 3/1/2012, 1:08 AM

Yep!.. verified.. that said.. 595 build.. is sooo much more stable.. .. zoom, and spiral... do freeze Vegas though.. don't intend to ever use these transitions.. but!.. they do stop Vegas . nvidia driver 295.73

gripp wrote on 3/1/2012, 3:56 AM

I never use these transitions, but can reproduce this crash using 595 and latest Nvidia drivers.

ddm wrote on 3/1/2012, 12:07 PM

Interesting, I'm using the same nvidia driver (295.73) and the spiral transitions plays fine, I can loop it's playback and it played back for minutes. I replaced the spiral with the zoom and vegas crashed. Just an FYI.

NicolSD wrote on 3/1/2012, 4:04 PM

FTech wrote: "I've seen that video you posted NicolSD... hopefully it can help the Software Engineers to better understand what's happening."

Thanks. I don't believe in bashing SCS. I believing in helping them as much as possible to make the software as good a it can be. My system details are all in my profile. The video shows step by step exactly what I did and what happened.

If the Sony folks to see more (using different driver versions), I will be very happy to oblige.

JasonATL wrote on 3/1/2012, 7:05 PM

Oh yeah. That was ugly. I hadn't seen a crash like that in a while.

However, I was just about to post that it wasn't crashing for me.. which it wasn't... when I had the preview quality set to "Preview: Auto". When I set it to "Best: Full", it crashed when it got to that transition.

This reminds me that I had a problem with v10 crashing sometimes when I had the preview set to "Best: Full", but would be very stable at "Preview: Auto" quality.

So, let's add to the mix here that the Preview quality settings appear to matter, at least for me.

NicolSD wrote on 3/1/2012, 7:18 PM

I tested using different preview resolutions and the problem only occurred at Good and Best. Nothing happened in Draft and Preview modes.

Thanks for bringing this up, JasonATL. I hope it helps the SCS guys.

Suvin111 wrote on 3/1/2012, 7:24 PM

For what it's worth - for me 595 crashes when using any FX

NicolSD wrote on 3/1/2012, 7:27 PM

I am really sorry for you Suvin111. It is quite solid for me.

I was wondering if the SCS folks shouldn't ask us for the mobo chipset in our system specs.

TSIG wrote on 3/1/2012, 7:47 PM

I have had some issues using the nVidia drivers found on www.nvidia.com, but I realized that I had to use the nVidia drivers made for my GPU manufacturer. So having 2x MSI GTX590, I went to www.msi.com and found the drivers designed by nVidia for this brand.
I have not had any problems with Vegas Pro or any other graphic software that uses GPU acceleration after that.
So maybe it would be an idea to check if your GPU manufacturer has any drivers designed specially for their brand?

My system:
Windows Version:7 Pro 64-bit
RAM:12gb
Processor:Intel i7 970 3,61 gHz
Video Card: MSI nVidia GTX-590 x2
Sound Card:Steinberg CI2
Video Capture:OHCI compliant IEEE 1394 card
CD Burner:Optiarc
DVD Burner:Atapi Blu-Ray burner
Camera: SONY HXR-5E
Add. Comments:Asus Rampage III Extreme Motherboard

Suvin111 wrote on 3/1/2012, 8:36 PM

Thanks for the idea - installed video drivers directly from the Sapphire site - no change.

I have rebiult this system 3 times all ready - but maybe I should try again?

Asus P8Z68-V Pro (on-board Realteck Audio)
Core i7 2600K 3.4
16GB Kingston 1600 RAM
Sapphire HD 6870 1BG DDR5
Windows 7 Home Premium
OCZ Agility 3 120GB SSD

imaginACTION_films wrote on 3/1/2012, 9:10 PM

Tried this test with GPU ON and got no crash (Build 595 64-bit Win 7). Inserted a spiral at one end and a zoom at the other. Plays back perfectly.

NOTE my system uses an ATI Radeon 2GB DDR5 HD6950 video card.

So far after a day and a half of playing with NB Titlker Pro, Sony ProType Titler and a variety of HDV clips I can't crash this machine (which is good news for me but doesn't help those having problems!)
David

imaginACTION_films wrote on 3/1/2012, 9:19 PM

Ha! I spoke too soon. I just tried to check something from elsewhere in this forum and added a green solid coloure to one track, then added red solid colour to the track above. As soon as I close the solid colour dialogue box vegas crashes completely.
Darn!

imaginACTION_films wrote on 3/1/2012, 9:22 PM

Also crashed when I added a Chroma Key effect to a single green solid colour. Add the keyer and Vegas crashes. I'll be staying with 10.0e for paid projects for a while yet, I think!
David

imaginACTION_films wrote on 3/1/2012, 9:26 PM

Just repeated these various tests with GPU OFF. No crashes. This is interesting because it shows the issue isn't limited to nVidia GPUs.

Former user wrote on 3/1/2012, 9:49 PM

I've tried and tried and can't get Vegas to crash (not that I'm complaining).

i7 2600k
NVidia GTX 590

FTech wrote on 3/2/2012, 4:41 AM

I can also confirm as well with NicolSD with JasonATL's findings about the "preview quality". When set to "Draft" or "Preview", the spiral and zoom transitions play well. Once you set it to "Good" or "Best"... it crashes.

To take it a step further... try rendering a small test clip with either the zoom or spiral transition. Keep the preview quality at either Draft or Preview. Press ATL-ENTER to bring up the "Project Properties" window. Under "Full-Resolution Rendering Quality", select either "Good" or "Best"... then render the clip in any video format (I chose the MainConcept AVC/AAC). Vegas would hang so badly, I had to bring up the Task Manager to end the vegas110.exe process!

Even-though setting the Preview Quality to Draft or Preview, the clip will only render when "Full-Resolution Rendering Quality" is set at Preview or Draft!

@imaginACTION_films: "Also crashed when I added a Chroma Key effect to a single green solid colour."

I tried what you did... added a solid green colour on one track and added a solid red color from the Media Generators tab (I'm assuming). Added the Chroma Keyer effect, this did not cause a crash when closing the dialog box. Even when trying out different "Preview Settings" such as Best, Good, etc, still no crashes. Keep in mind I use a NVIDIA card.

@Suvin111 "I have rebiult this system 3 times all ready - but maybe I should try again?"
What kind of mobo you running? Are you overclocking? Try stock speeds. Have you tried Memtest86 to check your memory?

@Andreas S. "I've tried and tried and can't get Vegas to crash (not that I'm complaining)."
Man, you're lucky!

FTech