Vegas Pro 11 will not launch

Tewt wrote on 10/17/2011, 11:56 AM

All excited and it won't even launch. Anyone running into the problem below?

Problem Description
Application Name: Vegas Pro
Application Version: Version 11.0 (Build 371) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: D:\Program Files\Sony\x86\FileIOSurrogate.exe
Fault Address: 0x00000000626DBB89
Fault Offset: 0x00000000626DBB89

Fault Process Details
Process Path: D:\Program Files\Sony\x86\FileIOSurrogate.exe
Process Version: Version 11.0 (Build 371)
Process Description: File I/O surrogate (not visible)
Process Image Date: 2011-09-27 (Tue Sep 27) 20:48:14

I'm running Win 7 Ultimate 64bit. I installed on my D: drive since my C: drive, which is an SSD, is running out of space(13Gb left).

Edit: Just tried it on the C: drive and same problem.

Win7 sp1 64bit
AMD Phenom II x4 920
8Gb RAM
Radeon HD 5850

Comments

Tewt wrote on 10/17/2011, 12:35 PM

Looks like this was a known issue a couple versions back. I tried both solutions but they didn't work.

Ran the PRSConfig.exe and set it to Compatible.
Found the Release-x64.fio2007-config but it did not contain any line with the word "Surrogate" so there was nothing to modify.

Color me disappointed.

Tewt wrote on 10/17/2011, 1:28 PM

Reinstalled version 10.0 and now 11 is starting. /head scratch.

Guess it didn't like that I uninstalled the previous version first.

Tewt wrote on 10/17/2011, 10:46 PM

...annnd it won't launch unless I launch Vegas Pro 10.0 first. :(

Not a happy customer right now. Been with Vegas since version 4 and never had installation problems before

Red Prince wrote on 10/17/2011, 11:48 PM

The only problem I had after installing 11 was when I went to watch TV (on my computer) and neither Microsoft Media Player nor Microsoft Media Center could play. So I rebooted and all problems disappeared. For some strange reason the installer did not say I should reboot, but if you have any problems, just reboot after installing the new version.

Tewt wrote on 10/18/2011, 11:06 AM

I had already tried that. Didn't work.

What I ended up doing was looking at the error and locating FileIOSurrogate.exe, which I found in D:\Program Files\Sony\Vegas Pro 11.0\x86. I ran the compatibility test and Windows suggested changing it to Windows XP. I can now start it without having to start Vegas 10 anymore.

I don't know why it installed poorly and am disappointed that the 64bit version still has 32bit files it needs in order to function. Hopefully this does not cause problems elsewhere in the program sometime in the future or a loss of functionality/performance.

dalemccl wrote on 10/19/2011, 3:45 PM

>>What I ended up doing was looking at the error and locating FileIOSurrogate.exe, which I found in D:\Program Files\Sony\Vegas Pro 11.0\x86. I ran the compatibility test and Windows suggested changing it to Windows XP. I can now start it without having to start Vegas 10 anymore.<<

I had a similar problem after installing VP11 today. It would crash while launching and the "Vegas Pro has stopped working" window came up. The details pointed to FileIOSurrogate.exe as problem program. After seeing your post, I did what you did and accepted Win 7's suggestion for changing the compatibility to XP Service Pack 2. That solved the problem. Thanks for the tip.

MadAngel52 wrote on 12/13/2012, 2:42 PM

I had the same exact error. So I tried all the solutions on this topic and nothing worked.

I uninstalled Quicktime and RZ Video Converter and now Vegas Pro 11 launched again. I think QT may be the problem because it appeared in the error message of windows 7. To have the windows error instead of the Sony one, I changed in the PRSConfig.exe the diagnostic to "Disabled".