Comments

VEGAS_EricD wrote on 11/8/2016, 4:12 PM

If you haven't already, please create a support ticket for this issue, and include a system information file.  We can take a look at the crash reports contained within.

1.  On your system, press the Windows Key + R on your keyboard. This opens a Run dialog.

2.  Type "msinfo32" then click OK. A System Information utility will open.

3.  Go to File > Export, then name the file "SI" and save it to your Desktop. Please attach that text file to the ticket.