Vegas Pro 18 crashes on startup - "Creating file I/O manager"

David-Ingebretsen wrote on 6/29/2021, 2:18 PM

Vegas Pro 18 had been working fine. I only use it every month or two and last time I used it, it was fine. When I tried to use it about a week ago, it crashed on startup during the "Creating file I/O manager" process. Error message and general system configuration below. I report the error every time in the error reporting dialog that pops up.

I uninstalled and re-installed three times now. The last time, I tried to hunt down and delete any files left over as in the AppData subdirectory, etc. No joy.

I installed the latest update to the NVIDIA graphics driver as well.

As an aside, I noticed that Vegas Image doesn't start and doesn't give any error message.

 

Thanks!

David

 

Here is the error message:

Extra Information
   File:                C:\Users\David\AppData\Local\VEGAS Pro\18.0\fileio_x64.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 18.0 (Build 527)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\OpenCL.dll
   Fault Address:       0x00007FFBB3ED171B
   Fault Offset:        0x000000000000171B

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 18.0\vegas180.exe
   Process Version:     Version 18.0 (Build 527)
   Process Description: VEGAS Pro
   Process Image Date:  2021-05-03 (Mon May 03) 23:45:44
 

SYSTEM CONFIGURATION:

OS Name    Microsoft Windows 10 Pro
Version    10.0.19043 Build 19043
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    ALIENINVADER
System Manufacturer    Alienware
System Model    Alienware 17 R4
System Type    x64-based PC
System SKU    0775
Processor    Intel(R) Core(TM) i7-6820HK CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Alienware 1.11.1, 1/21/2021
SMBIOS Version    3.0
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Alienware
BaseBoard Product    Alienware 17 R4
BaseBoard Version    A00
Platform Role    Mobile
Secure Boot State    On
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "10.0.19041.1081"
User Name    ALIENINVADER\David
Time Zone    Mountain Daylight Time
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.9 GB
Available Physical Memory    19.3 GB
Total Virtual Memory    31.9 GB
Available Virtual Memory    16.6 GB
Page File Space    16.0 MB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes
 

Comments

j-v wrote on 6/29/2021, 2:34 PM

For possible help place here a screenshot of Help/Check for Driver Updates

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

David-Ingebretsen wrote on 6/29/2021, 3:41 PM

For possible help place here a screenshot of Help/Check for Driver Updates

Please explain more. How/where do I display the "Help/Check for Driver Updates" window? If this is a Vegas menu option, I can't open Vegas. If this is a separate application, I'm not sure I have it. If it is the Windows Update window, I can open this for you, but I don't understand what information it will provide.

thank you.

David

jetdv wrote on 6/29/2021, 4:07 PM

 Fault Module:        C:\WINDOWS\SYSTEM32\OpenCL.dll

Please try updating your video driver(s).

David-Ingebretsen wrote on 6/29/2021, 11:39 PM

 Fault Module:        C:\WINDOWS\SYSTEM32\OpenCL.dll

Please try updating your video driver(s).

Hello jetdv. Thank you for the recommendation, but I tried that before I posted here and it didn't help.

I wrote in my post:

[...]

I uninstalled and re-installed three times now. The last time, I tried to hunt down and delete any files left over as in the AppData subdirectory, etc. No joy.

I installed the latest update to the NVIDIA graphics driver as well.

[...]

David

RogerS wrote on 6/29/2021, 11:44 PM

Did you install the latest NVIDIA Studio driver from the site? Did you add Vegas Pro and Image in Windows/graphics settings to use the high performance processor?

Did you uninstall the Intel graphics driver and then install the latest DCH one for your Intel HD Graphics 530? (I use Intel Driver Support Assistant to keep mine up to date).

After that I'd try a reset of Vegas so it looks for your GPUs anew by holding down control + shift as you double-click to start the program.

David-Ingebretsen wrote on 6/30/2021, 1:11 AM

Did you install the latest NVIDIA Studio driver from the site? Did you add Vegas Pro and Image in Windows/graphics settings to use the high performance processor?

Did you uninstall the Intel graphics driver and then install the latest DCH one for your Intel HD Graphics 530? (I use Intel Driver Support Assistant to keep mine up to date).

After that I'd try a reset of Vegas so it looks for your GPUs anew by holding down control + shift as you double-click to start the program.

Thank you Roger. I actually solved the crash for now when I rolled back the display driver for my Intel display adapter to version 20.19.15.4549 dated 11/10/2016. Sony Vegas now starts and runs fine. In a fairly recent driver update frenzy, this driver was updated to a 2021 version. There is clearly a compatibility problem between this new Intel chipset driver and Vegas.

I will also set Vegas Pro and Image to use the high performance processor. I hadn't thought of that. That should avoid any problem with the Intel driver.

Thanks again!

David

RogerS wrote on 6/30/2021, 2:01 AM

Some laptops work best with OEM custom drivers, so I'm glad you found one that works. Given the issue with Image as well, which uses a different architecture than Vegas Pro, there may be across the board issues with that driver and your laptop.

3POINT wrote on 6/30/2021, 7:56 AM

Sony Vegas now starts and runs fine.

David

https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

David-Ingebretsen wrote on 6/30/2021, 12:29 PM

Sony Vegas now starts and runs fine.

David

https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

Well, whatever the name, a rose is a rose..., it still works fine :)

David