Purchased Vegas Pro 18 yesterday from Amazon because of Prime Day and because it was time for me to improve my skills. Have been using Movie Studio Platinum 13 (64 bit) and Sound Forge Audio Studio 10 (32 bit) on this same machine without any problems.
I installed the software to Drive D: because I was low on space in Drive C:
Upon clicking the icon for Vegas Pro I was immediately confronted with a popup that said: "Vegas Pro has stopped working". Well, it never worked. This was my first attempt to start the program. I filled out the accompanying report and hit send.
I next tried running Sound Forge Pro 14 (64 bit). That yielded an "Error Code -5" message.
To say I am really disgusted at this point is an understatement. I have spent the better part of today trying to get this program to work. I have even including uninstalled the files downloaded from Amazon and reinstalled those downloaded from the Vegas site. I really want this program to work on this computer. I have already tried the "Delete certain Windows Updates" fix. Those updates are no longer available for deleting on my machine.. Maybe someone can help me figure out what the problem is from the following information. I know how to retrieve this kind of technical info, do not know what a lot of it means but am not afraid to try some solutions if I can see a way to undo the changes to my machine if the solution does not work. Thanks
Richard
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HP Omen Desktop 870-130VX
Device name
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41 GHz
Installed RAM 32.0 GB
Device ID
Product ID
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 20H2
Installed on 9/14/2020
OS build 19042.1052
Experience Windows Feature Experience Pack 120.2212.2020.0
Graphics Card
NVIDIA GeForce GTX 1070
Total Available Graphics Memory: 24543 MB
Dedicated Video Memory: 8192 MB
System Video Memory:0 MB
Shared System Memory: 16351 MB
Extra Information
File:
Problem Description Application Name : Application Version: Problem:
Fault Module :
Fault Address:
Fault Offset:
C:\Users\nome_\AppData\Local\VZGAS Pro\18.0\fileio_x€4.log
VEGAS Pro
Version 18.0 (Build 527) Unmanaged Exception (0xc000013S) C:\WIND0WS\SYSTEM32\ntdll.dll 0x000000007757€3D4 0x00000000000A€3D4
Fault Process Details Process Path:
Process Version: Process Description: Process Image Date:
D:\Program Files\x3€\FileI0Surrogate.exe Version 13.0 (Build 527)
File I/O surrogate (not visible) 2021-05-03 (Mon May 03) 22:42:13