Vegas Pro 20.0 can't be initialized - Freshed Installation

Stalin-Macias wrote on 1/5/2023, 6:27 PM

Hello, I've just installed and activated my license for vegas pro 20.0 on my laptop, this is a fresh installation and is crashing asap as it tries to Initialize GPU-accelerated video processing

I'm getting the below logs, any ideas what could've been happening?
 

Extra Information
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\fileio_x64.log
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\persist.prefs
   File:                C:\Users\Macias\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionError.log
   File:                C:\Users\Macias\AppData\Local\MAGIX\FileIO\1.0\So4HardwareDetectionOutput.xml
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\dx_video_grovel_x64.log
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\svfx_video_grovel_x64.log
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\ocio_x64.log
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\dx_grovel_x64.log
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\vst_grovel.log
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\vegas_script_x64.log
   File:                C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 20.0 (Build 214)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\u0386435.inf_amd64_b30f12ffb4d24f80\B385286\atio6axx.dll
   Fault Address:       0x00007FFF574B1C42
   Fault Offset:        0x0000000000131C42

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 20.0\vegas200.exe
   Process Version:     Version 20.0 (Build 214)
   Process Description: VEGAS Pro
 

Comments

andyrpsmith wrote on 1/5/2023, 7:24 PM

The clue is here - a driver issue: C:\WINDOWS\System32\DriverStore\FileRepository\u0386435.inf_amd64_b30f12ffb4d24f80\B385286\atio6axx.dland if you look inside this file you will see what Vegas is doing when loading your GPU:

 C:\Users\Macias\AppData\Local\VEGAS Pro\20.0\gpu_video_x64.log

The most likely cause is an outdated video driver for either your CPU or GPU.

Look to update the drivers first.

Last changed by andyrpsmith on 1/5/2023, 7:26 PM, changed a total of 2 times.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro