Vegas Pro 21 Crashes

hitman47 wrote on 7/1/2024, 6:07 AM

Hallo,

my vegas pro 300 bundle keeps crashing a lot after i upgraded to 2x8gb ram. I have a 6th generation I5 and GFX 3gb GPU.

I had one 8gb ram stick and teh crashes where very few.

After i upgraded to 16 gb it crashes a lot.

The only good thing is that it's very stable while rendering. Never crashes there, never stops or get stucked.

However the crash problem is getting very annoying.

I have cleared cache and reinstalled it, but nothing fixed the issue.

Please help.

 

Comments

gorGaram wrote on 7/1/2024, 6:30 AM

@hitman47 You wrote yourself that the problems started after installing the memory. What does Vegas have to do with it? Maybe you should check your memory carefully?
IMHO

Last changed by gorGaram on 7/1/2024, 6:30 AM, changed a total of 1 times.

CPU: AMD Ryzen 7 3700X

VideoCard: NVIDIA GeForce RTX 4060 Ti 16Gb

Memory: 128Gb

OS: Windows 10 (1809)

Drive C: (SSD-500Gb) - ONLY system

Drive D: (HDD 4Tb) - ProrgamFiles and Temp
Drive E: (HDD 4Tb) - Work drive

Vegas Pro: 20.411, 21.315, 22.122

hitman47 wrote on 7/1/2024, 6:35 AM

Everything else works fine. Only Vegas crashes more often. Also i have checked everything, i have made scans with appropriate software and no error found. How's everything working fine and only vegas not?

Dexcon wrote on 7/1/2024, 7:00 AM

When upgrading RAM, did you remove the existing RAM card and replace it with 2 new identical 8GB RAM cards or did you just add a new 8GB RAM card to augment the existing 8GB RAM card? If the latter, do the specs of the new RAM card match the specs of the existing RAM card (MHz speed and DDR rating) and ideally be exaclty the same RAM card model from the same manufacturer as the computer's original RAM card.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

RogerS wrote on 7/1/2024, 7:00 AM

Can you share MediaInfo for the main media you use?

What model is your GPU exactly?

What build of VP 21 are you using? The latest 315) or the last one before major changes (208). Depending on the media and hardware you may have better luck with 315 or 208. For me the older one has fewer issues (even if performance is better with the new version).

hitman47 wrote on 7/1/2024, 7:37 AM

When upgrading RAM, did you remove the existing RAM card and replace it with 2 new identical 8GB RAM cards or did you just add a new 8GB RAM card to augment the existing 8GB RAM card? If the latter, do the specs of the new RAM card match the specs of the existing RAM card (MHz speed and DDR rating) and ideally be exaclty the same RAM card model from the same manufacturer as the computer's original RAM card.

Of course and i removed the old one, and added two identicals. I am a programmer, i know the basics of how a pc runs faster. Also with just an I5 Cpu i can't afford maximizing the performance of the rest of my hardware.

 

hitman47 wrote on 7/1/2024, 7:41 AM

Can you share MediaInfo for the main media you use?

What model is your GPU exactly?

What build of VP 21 are you using? The latest 315) or the last one before major changes (208). Depending on the media and hardware you may have better luck with 315 or 208. For me the older one has fewer issues (even if performance is better with the new version).

I have mentioned VP 21 Build 300.

GPU: ASUS GeForce GTX 1060 3 GB

If i upgrade to 315, would my existing projects in VP 21 B.300 be accesible? If not its out of the question. If yes i will update it.

Gid wrote on 7/1/2024, 7:54 AM

@hitman47 Hi,

You mention '6th generation I5 ' but can you give the exact model no', ?

GeForce GTX 1060 3 GB is under the recommended specs for VP21.

---------

Can you click your icon at the top of this page - My Profile & fill in your Signature with the full name of your CPU, full name of your GPU & amount of RAM, also inc the Windows & Vegas version, this will then show at the bottom of your comments 👍,

Vegas Pro 18 - 22
Vegas Pro/Post 19
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
NewBlue TotalFX
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans
Dell SE3223Q 31.5 Inch 4K UHD (3840x2160) Monitor, 60Hz, & an Acer 24" monitor.

At the moment my filming is done with a Samsung Galaxy S23 Ultra 5G & a GoPro Hero11 Black

I've been a Joiner/Carpenter for 40yrs, apprentice trained time served, I don't have an apprentice of my own so to share my knowledge I put videos on YouTube.

YouTube videos - https://www.youtube.com/c/Gidjoiner

 

Dexcon wrote on 7/1/2024, 7:58 AM

Of course and i removed the old one, and added two identicals. I am a programmer, i know the basics of how a pc runs faster. 

Maybe that should have been mentioned in your original post so the question didn't need to be asked.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

hitman47 wrote on 7/1/2024, 8:52 AM

@hitman47 Hi,

You mention '6th generation I5 ' but can you give the exact model no', ?

GeForce GTX 1060 3 GB is under the recommended specs for VP21.

---------

Can you click your icon at the top of this page - My Profile & fill in your Signature with the full name of your CPU, full name of your GPU & amount of RAM, also inc the Windows & Vegas version, this will then show at the bottom of your comments 👍,

Recommended but not minimum. I also updated my Signature Info

 

RogerS wrote on 7/1/2024, 9:08 AM

Yes, you can open projects made in 21.300 in 21.315. 315 has many video engine related bug fixes.

Last changed by RogerS on 7/1/2024, 9:08 AM, changed a total of 1 times.

Custom PC (2022) Intel i5-13600K with UHD 770 iGPU with latest driver, MSI z690 Tomahawk motherboard, 64GB Corsair DDR5 5200 ram, NVIDIA 2080 Super (8GB) with latest studio driver, 2TB Hynix P41 SSD and 2TB Samsung 980 Pro cache drive, Windows 11 Pro 64 bit https://pcpartpicker.com/b/rZ9NnQ

ASUS Zenbook Pro 14 Intel i9-13900H with Intel graphics iGPU with latest ASUS driver, NVIDIA 4060 (8GB) with latest studio driver, 48GB system ram, Windows 11 Home, 1TB Samsung SSD.

VEGAS Pro 21.208
VEGAS Pro 22.239

Try the
VEGAS 4K "sample project" benchmark (works with VP 16+): https://forms.gle/ypyrrbUghEiaf2aC7
VEGAS Pro 20 "Ad" benchmark (works with VP 20+): https://forms.gle/eErJTR87K2bbJc4Q7

hitman47 wrote on 7/1/2024, 9:17 AM

thanks. I will try to upgrade. Any other opinion or clue on my crash problem? Any quick Link for B.21.315?

Last changed by hitman47 on 7/1/2024, 9:19 AM, changed a total of 1 times.

Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz   3.20 GHz

Kingston 16 GB Ram

GeForce GTX 1060 3BB

Seagate Barracuda HDD 500GB/3.5″/SATA

Windows 10 22H2

ChrisD wrote on 7/1/2024, 12:27 PM

Any other opinion or clue on my crash problem?

Probably not the case, but I can tell you what bit me when I upgraded my RAM.

Given four slots, I put my sticks in 1 and 2. Anytime I did anything CPU or memory intensive, instant crash.

After re-reading the MB manual I found some very fine print -- put them in slots 1 and 3, or 2 and 4.

This from a 30+ year software engineer. 😬

hitman47 wrote on 7/1/2024, 1:18 PM

Thanks. Already in slots 2+4. The employees where i bought them suggested that. So thats not the problem

RogerS wrote on 7/1/2024, 10:00 PM

You can find all the VEGAS builds here (also VEGAS itself has an update function).

https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

RogerS wrote on 7/2/2024, 6:05 PM

Maybe share MediaInfo for the media in use? Also keep an eye out for VRAM usage. I wonder if crashes are more likely when it's full. Not sure VEGAS has been well tested with 3GB GPUs as 4GB has been the recommended spec since the requirements were increased with VP18 and older GPU support dropped then.

hitman47 wrote on 7/6/2024, 5:10 AM

Update with bundle 315. I think its more stable, but still some crashesoccur after just a very short period, about a week. I dont know whats the problem.

If its the capacity of my system that its not up the recommended requirments, what hardware should i upgrade first in order to be more faster?

CPU: I5->I7

GPU-> 3GB ->6GB

HARD DRIVE: SATA-> SSD?

Dexcon wrote on 7/6/2024, 5:15 AM

The recommended specifications for Vegas Pro 21 are given on Vegas Pro's product webpage. The specifications for editing 4K are stricter than they are for HD. If you are wanting to use any of the AI effects from the Deep Learning Models, the recommened specifications are even stricter again.

Last changed by Dexcon on 7/6/2024, 5:24 AM, changed a total of 1 times.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

RogerS wrote on 7/6/2024, 5:18 AM

Definitely the GPU.

If the OS isn't on a SSD of some sort, consider upgrading it as it will benefit everything. For HD media SATA works.

i5 to i7 is only relevant within the same processor generation.

I wouldn't invest more in a system of this age so keep the motherboard, CPU and ram the same, upgrade the GPU, and take it with you to a new system at some point.

hitman47 wrote on 7/6/2024, 7:37 AM

I am working strictly with HD. If i could remove the 4k option from my cameras i would do it without second thought.

So Gpu and SSD my priorities. Thanks.

Last quetions. I came across and other topics with software crashes. Does anything come to your mind from all these cases, as what else the problem might be. If there is a setting that helped most of those cases.

thanks

RogerS wrote on 7/6/2024, 7:55 AM

The main way to avoid software crashes is to give VEGAS media that's easy to edit. Constant framerate AVC from cameras is usually fine and works well with VEGAS's GPU decoding on modern GPUs. ProRes also works great assuming a CPU and hard drive that can handle it.

NVIDIA decoding has been less than stable over the years though has improved significantly with VP 21. I still see it as unfinished and expect more progress with 22 (both my systems are NVIDIA).

There are other specific causes of crashes (particular third-party Fx, audio VSTs, etc.) but you'll probably know if one of them is causing problems for you.

Personally I have my OS and programs on a SSD and use portable HDDs for editing 4K and HD media without issue. The SSD speeds up Windows boot time and VEGAS startup time as well as caches that it uses. If I do multicam I might move the project to the internal drive until I'm done. This isn't for stability but speed.

Dexcon wrote on 7/6/2024, 8:17 AM

If you are using MP4 AVC media (not HEVC), then checking 'Enable AVC legacy decoding' in Options/Preferences/File I/O (tab) can often improve timeline performance and avoid many white-screen crashes (but not all - in my experience anyway). If using MP4 HEVC media, then checking in File I/O 'Enable Experimental HEVC decoding' may help as long as the HEVC media is not Variable Frame Rate (VBR) - typical of media recorded on a phone - which often causes stuttering in Vegas Pro 21 and earlier. The best way to overcome this is to transcode VBR to constant frame rate via a transcoder such as HandBrake or Shutter Encoder - both free.

As recommended by RogerS, upgrading the C:\ drive to an SSD drive would help enormously. As a programmer, I assume that you are already fully aware of how to clone and replace drives - but its important with many programs to de-activate some programs (Vegas Pro wasn't a problem) installed on the old drive before installing the new SSD drive on the computer and then activating those programs on the new SSD drive. Late last year, I cloned my computer's C:\ 1TB drive M.2 SSD to a 2TB M.2 SSD drive, and I had to swap the M.2's in and out a few times because I'd missed de-activating some programs that I'd overlooked.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

hitman47 wrote on 7/6/2024, 10:36 AM

Thanks a lot. I am using mp4 and mpeg video files (MP4 AVC decoded).

So with my sytem, a 25 minute video, with music and plugins and stabilization and color and sound fixing, takes about 70 minutes to render and sizes up to 2.1 gb, while a 34 video, takes about 105 minutes and sizes 2.9 gb. the template i use is Magix mp4 1920x1080, 30 fps. Are those data normal?