Vegas Pro doesn't register, how to fix?

Pete Siamidis wrote on 9/21/2013, 11:33 PM
Hi guys, I'm installing Vegas Pro 12 on a new machine and it fails to register. I followed their instructions and went to Sony's website and tried to submit my serial number and machine id, but that also fails with this error:

"The server was unable to complete the registration as requested. [-1]"

Not quite sure what to do...I need to get the software working but it just won't register either via the software itself or via Sony's website. I can't find any support number to call either to fix this. Any ideas on how to fix this issue?

Comments

Steve Mann wrote on 9/21/2013, 11:53 PM
http://www.sonycreativesoftware.com/custserv

There's a chat feature at the top.

This could mean that you've installed Vegas too many times and you need to convince Customer Service that yours is a legitimate install.
Pete Siamidis wrote on 9/22/2013, 12:19 AM
Chat isn't available until Monday alas and I was hoping to get some work done this weekend. Oh well I guess I'll have to sort this out on Monday and make up the lost time later. It's always ironic to me when a legal purchaser of software (me) can't use the software I bought but pirates can. Irritating...
musicvid10 wrote on 9/22/2013, 12:42 AM
Sometimes all you need to do is enable or clear your cookies.
Pete Siamidis wrote on 9/22/2013, 1:27 PM
Well it's a brand new laptop so it's not a cookie thing. I'll just wait until Monday and catch up on work with a few late nights, not the end of the world I guess.
Rory Cooper wrote on 9/25/2013, 2:01 AM
Thank goodness for the guys who make cracks!!!!!!! I had to go and download a crack because my Sony Vegas 10 would not register

For goodness sake this issue can put you in a very bad situation with your clients. You can spend years building up a good name with your clients
and Sony Vergas’s sloppy attitude can wreck that in a day. No support at all. This is not good enough and is totally unacceptable.
Grazie wrote on 9/25/2013, 2:44 AM
Rory, notwithstanding what you say you have had to resort to, what is it that you would want SONY to do in your particular situation?

I've just re-read the SCS End User License Agreement (EULA) and attempting to see what or where SCS is falling down, with regard to your business?

Maybe a 24 hour re-SN option? Dunno . . . .

Interesting.

Grazie

i c e wrote on 9/25/2013, 9:17 PM
HI.
I have dealt with this ALL THE TIME. As I travel frequently and change over my computer often. First advice, keep trying. Sometimes it goes through on a fluke.
But the issue is what someone above mentioned. Sony thinks you might be giving it away or such... so they locked you out.
Call the 1-800 number or go to support and raise havoc. I would not function off a crack... Ultimately you could end up without a functioning program.

Best of luck.

J
Pete Siamidis wrote on 9/26/2013, 12:09 AM
I ended up calling them Monday morning first thing and they fixed it, so I'm all good to go now. Sony really needs 24/7 support for handling app registration though, I feel bad for someone who encounters this issue on a Friday right after Sony registration closes as they would have to wait until Monday morning to fix it. That's very unusual for a professional program.
Rory Cooper wrote on 9/26/2013, 1:48 AM
yes!!! Ok so that’s it keep trying, it finally went through today! now I can believe again. I can shelve that elephant tranquilizer for the next time I do a reinstall from scratch.