Comments

Dexcon wrote on 6/18/2017, 7:10 AM

The file size you have is exactly the same as my DL version has.

One possible cause of blank pages is that the pdf was saved before the pdf had fully populated/downloaded. Sometimes, largish pdf files can take some time to fully download.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

wayne-severson wrote on 6/18/2017, 7:38 AM

I'm not sure how I could control that, I simply downloaded it from the website, and have done so several times all with the same result.

Dexcon wrote on 6/18/2017, 7:56 AM

Okay ... another way of looking at it is to scroll down through the downloaded pdf before you save it. Only save after you can see the entire document fully populated. I apologise that I can't help beyond this.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

wayne-severson wrote on 6/18/2017, 8:06 AM

If I had that option I would try, however I only get a download option, no choice to open first before saving.

Dexcon wrote on 6/18/2017, 8:28 PM

If you are using Microsoft's Edge browser, a download dialogue box opens after you hit the Start Download button for VP14's manual on the support page of vegascreativesoftware.com's website. The dialogue box should have three options: Open, Save and Cancel. Rather than saving via the Save button, hit the Open button. This should then open the pdf file as a fully displayed document. If it is fully populated - i.e. no unintentional blank pages - save the pdf file via the 'save as' function in the pdf display in the header.

It might also be worthwhile checking to make sure that your pdf viewer (e.g. Adobe Acrobat Reader) is the current version and up-to-date.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

TheHappyFriar wrote on 6/18/2017, 10:20 PM

Win 10 doesn't need acrobat (thank goodness!). Edge should be the default viewer unless overridden.

I downloaded the manual on my tablet and it worked as expected. Try rebooting and downloading to a different location, then open is Edge.

Robert W wrote on 6/19/2017, 8:06 AM

If I had that option I would try, however I only get a download option, no choice to open first before saving.

You are probably seeing blank pages as the browser is trying to open the document directly from the online location. If you make sure it is downloaded locally to your machine (probably by right clicking the link for the manual and selecting "Save link as..." or similar, pick a location to save it, and then once it is downloaded open that downloaded file directly, you should find that the manual opens and all of the pages appear.

The other possibility is that Edge or whatever you are viewing in is actually still rendering the document internally. This can take quite a time with larger files with more content as it seems to do it sequentially. If you switch to another window it might actually hold up the rendering process, so if you go to page and leave it for a few minutes you may find that the correct page appears.

TheHappyFriar wrote on 6/19/2017, 10:22 AM

I clicked "open" when promoted to in Edge and it didn't display until it was fully downloaded and I could scroll to any page w/o any issues.

Unless you've got a 15+ year old computer (or one REALLY bogged down with resources being used) you should have no issue viewing that PDF, there's nothing special about it.

wayne-severson wrote on 6/19/2017, 10:50 AM

Very odd, I never could see an open option when I clicked on the download link in edge, I could in IE 7, but it never did fully populate.  I did install the Adobe DC reader and the doc does look to open fully in there, still wont show all the pages in Edge, once I get past the menu all the even numbered pages are blank.

Next I did a windows update (Win 10) to see if that would have any bearing. No luck.

Well the reader works fine. Thanks for all your help!

JJKizak wrote on 6/19/2017, 11:09 AM

Even with my 6 meg connection on Win 7 the PDF's take an abnormally long time to download. Well it seems abnormal even if it's not.

JJK