Video Factory Serial Number

victorj wrote on 8/30/2003, 11:10 AM

Where can I find the serieal number needed for the upgrade? I tried the numbers & letters that are in the Help/About Video Factory area of the program and these did not work. Any suggestions?

Comments

jga324 wrote on 8/30/2003, 11:34 AM

I found this in the Support section:

Your serial number will always grant you access to the program. This is the number printed on the first page of your user's manual or sent to you via e-mail when you completed your downloadable purchase. If you are having a problem with your serial number not being accepted into the program, please make sure you are not entering an old activation code. Serial numbers are formatted as follows: XX-XXXXXX-XXXXXX-XXXXXX, whereas activation codes are XXXXX-XXXXX-XXXXX-XXXXX.

If you reinstall Windows or install the program on a different computer your activation code will no longer work. Please register the program again using your original serial number. You can do so using the registration wizard within the program, via the website form, or via the telephone at 800-577-6642.

dand9959 wrote on 8/30/2003, 10:19 PM

When I clicked on the About menu item, the serial number for VF appeared to span 2 lines in the popup window. It does not. The second line of text is not part of the serial number, even though it looks like it should be. Try entering only the first line of numbers/letters.