VP 19 Random crashes

24Peter wrote on 12/11/2022, 11:35 AM

Hi - I recently upgraded from VP13>VP19 and I've been experiencing random crashes. The crashes are seemingly without any pattern and I haven't been able to replicate them. Just now, it crashed when I was opening an existing project. This is the only application on the computer that crashes. I've tried updating audio and video drivers. It's build 634 on Win 11 Home (updated from Win 10). Lenovo i5 1135G7 with 8GB RAM. Iris XE graphics. I'm editing 4K files from a Nikon Z7II. I've tried different playback/preview settings. It doesn't crash every time I use it - I can go 3-4 sessions without issue. Then it will randomly crash three times in a row. Looking for any ideas.

Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.22621
  Language: English
  System locale: English
  User locale: English

Processor
  Class: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz
  Identifier: GenuineIntel
  Number of processors: 8
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 1920x1080x32

Memory
  Physical memory: 7,991.3 MB
  Paging memory available: 14,391.3 MB
 

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