VP9 has an built-in error reporting feature !

Christian de Godzinsky wrote on 5/11/2009, 1:18 PM

Hi,

Managed to crash VP9 (32-bit) when rendering out some HDV PAL material to 1920x80 50i format (16Mbit/s). This project rendered fine before with 8.0c. The only change I made was the addition of some of the new NewBlue filters to a couple of the clips...

But don't worry - the people at SCS have now incorporated an build in error reporting feature that asks you what you were doing at the moment of the crash, and then sends a snapshot to SCS about the applications state!!! I would call that an improvement

Hopefully this helps to iron out new (and old) bugs faster, as long as they do not drown in incoming reports...

Ironically, the crash occured immediately during my first serious test... A little disappointing, I must say...

Christian

Comments

ritsmer wrote on 5/11/2009, 1:27 PM

Saw also the error reporting feature just opening 2 older 8.0c projects.- The error reporting is a good invention.

However - this was an hour ago - and now Vegas 9 opens the same 2 projects without any problems - which, of course is even better than the need for error reporting :-)

rmack350 wrote on 5/11/2009, 1:30 PM

Error reporting is good!

erikd wrote on 5/12/2009, 8:20 AM

Yes, error reporting is good but you should know about my first experience with it today. Vegas crashes within 5 minutes of me opening a media manager library with hundreds of clips. Error reporting dialogue pops up on the screen. Looks nice. Has a place to type optional comments. Has two boxes that you can check that essentially allow you to give your consent to sending information and data about the crash to Sony.

HOWEVER, the software then proceeds to compress over 50 mxf files from my library and send them back to Sony taking well over half an hour. As of matter of fact it is still going as I type. I guess it's going to send my entire library back. This is ridiculous and will cause me not to want to use this feature in the future.

erikd wrote on 5/12/2009, 8:22 AM

I finally gave up and Ctl>Alt>deleted the sucker of my screen. Grunt.

ForumAdmin wrote on 5/13/2009, 8:28 AM

The Problem Reporting System does not send media files, just the project file and some log files. Also, it does not recompress files in a project. If you continue to see this behavior, please submit an incident to customer service:

http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/ask.php

erikd wrote on 5/13/2009, 8:59 AM

ForumAdmin,

Thank you for responding. Please understand that I could see my MXF file names on the screen one-by-one and taking about 2 minutes for each clip. It also stated, "compressing" and the name of the clip. If it wasn't sending these files back with the report then can you explain what it was doing with each clip and why it wasn't finished after more than a half hour?

Erik

rs170a wrote on 5/13/2009, 9:21 AM

ForumAdmin, is there a reason why this "feature" wasn't mentioned anywhere?
It would've been nice to know about it before it started popping up on users' screens.
More than a few folks I know are comparing this to the Root Kit fiasco of days gone by and that's not a good sign :-(

Mike

blink3times wrote on 5/13/2009, 9:28 AM

"I finally gave up and Ctl>Alt>deleted the sucker of my screen. Grunt."

If you look in the Vegas9 folder you'll see a new error report EXE file (can't off hand remember the exact name) that will allow to set how errors are reported.

jabloomf1230 wrote on 5/13/2009, 4:11 PM

It's PRSConfig.exe according to the documentation, but it gives you only very general control. You can set error reporting to none, full or compatible and you can send it to the Internet or save it manually (which I assume makes it go to a file somewhere on your PC). BTW I broke down and upgraded. The Cineform mess is a minor hindrance in the short run, but both the 32 and 64 bit versions of Vegas 9 are more stable than their predecessors were. There aren't any significant speed improvements that I can see, but I'm guessing that people with more than 4 CPU cores would be seeing the improvement.