Maybe you can just run V7 as a "demo" ("register later") till your activation code shows up from Sony...
That would at least give you a couple of weeks to work with it while you wait.

If nothing else, if you haven't already used the 30 day trial, use it as a trial until you get the serial number.
It is fully functional.

j razz

no email addresses (or very hard to find, for me, anyhow)

SUPPORT-CUSTOMER SERVICE-E-MAIL CUSTOMER SERVICE (at the bottom)

I did not get any email confirmation of the purchase order or activation code to make it run.

How long have you waited? Many times your own e-mail provider gets clogged up.

I sent them my Premier Pro CD in order to get the $100 rebate for moving to Vegas - never received a penny!

a) When? Can't find any info on a competitive upgrade anymore. b) did you do it the right way? I don't remember reading about having to send in the CD to get the competitive upgrade discount (which doesn't count towards upgrades of vegas itself). c)you sent it certified mail? If you know they have it & you were supposed to get a discount/$$ back, what did they say when you called?

I went to their training program to get qualified as a Vegas Certified Trainer, paid my money, took the exams - never heard another word!

How long until you're supposed to get the results? What did they say when you called?

Now, I purchase a program on a weekend

I've bought all mine on the weekend, but had it mailed to me. Guess that's a bad part about buying all-digital. :( I got my book with the code in it. :) (waited a week or so, but it got it!)

Hello Vegas fans,
thanks for all the support - and the tips for looking up the registration code under My Software - I'll go check it out next.
* * *
The software upgrade was quite a while back. . .a year<?> I'm not that enthused about hounding them for it - I just carry the bitterness over their low degree of sincerity in following through on their offers. Yes, I sent it certified - lost the stub - wrote it off.
I haven't called about any of it - not a fan of waiting on hold *OR* even the thought of it, so I don't call. I'm more of an email sort of person; but they don't like to respond to email <if I could ever find an email address to any of it> . . . <sigh>
The training was presented by Vasst - they indicated that students from their first class two weeks prior to ours had received their results. . . I participated months ago. . . we were the second training class. Perhaps they've dismantled the training program. . .
I'm attracted to their training programs and their software - just can't seem to get them to address any emails I send. . .
I guess one customer isn't a concern. . .
<sigh>
* * *
I like this forum, though - good response with valuable tips. . .
Thanks again. . . until that time. . . aloha y'all. . . Earl J.
"Born on Valley Isle,
Home now North Carolina;
Aloha y'all. . ."

Thanks John,
they were both there - Vegas 7.0 and DVD Architect 4.0 . . .
As in my use of Vegas itself - I just don't understand all I know. . . and likewise, don't know all I should understand. . . <grin>
* * *
That eases the pressure on the project I'm doing for next SUN. . . especially as a weekend editor. . . <wink>

Until that time. . . Earl J.

i'm an e-mail person too, UNTIL I feel I'm getting screwed. :) I found out the "office" phone of my, which wasn't listed on any of their official sites, etc., to get ahold of someone in customer service.

They're CST too, don't know your timezone but that could be a bonus.

Just by way of contrast, Earl_J, I've had totally different experiences.
When I bought the packaged product of VMS6 from a major UK internet dealer it arrived within a reasonable time but was missing (1) the "HDV: All You need to know" book which was advertised in it and (2) the serial number to unlock the included Pixelan SpiceMaster.

I emailed the UK dealer three times (their material said email is the best way to contact us) and eventually phoned to receive a recorded message ("Email is the best way to contact us. We are experiencing problems with email and it might take us up to 5 days to respond"). As I said this is a major UK player for whom I have often purchased on behalf of businesses. Imagine that. A short delivery and you can't even get acknowledgement. They NEVER contacted me.

In contrast I copied the first email to Sony Media Software (as it was called then) stating that I realised the sales contract was with my UK dealer, but I was only informing them in case it highlighted a problem in their packaging department.

Within 24 hours SMS replied with a serial number for the SpiceMaster and requesting my postal address. Within 5 days I received from the States, via UPS the missing book.

That's what I call service.

When I later upgraded to full Vegas v7, which I ordered from the States as, even with import duties etc, it was still significantly cheaper I had a problem registering. This time I phoned up Customer Support, got an immediate reply and problem resolved within 10 minutes.

I'm not suggesting by any of this that Earl_J hasn't received very poor service, just contrasting this with what they CAN (or could) do.